Very pleasant customer service rep. I rang last Friday to check delivery status on m8crophones for my grandson. The courier had not collected them from the store. It was looking luke they would not be... See more
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I was pleasantly surprised by how quickly my order was processed. I placed my order after 3 pm, but it was still packed and dispatched the same day. I was told it would arrive the next day, and I... See more
I’ve ordered numerous products from here and every single one has arrived on time if not earlier. The communication between placing the order and receiving the product has been second to none and I h... See more
The website was really easy to navigate. Found the products and accessories I was after in just a few clicks, added them to my cart and made payment. My order was processed the same day and I received... See more
Company details
Written by the company
Welcome to the DJI | Hasselblad Flagship Store, a unique fusion of innovation, expertise, and premier imaging technology nestled in the heart of the UK. Established in 2023, our store represents the epitome of cutting-edge aerial and photographic equipment brought to you by two titans of the industry—DJI and Hasselblad. Venture into a realm where excellence meets imagination. As you step inside our store, you are invited to explore a vast range of premier products through interactive touchscreens that provide in-depth details to cater to your curiosity. Our designated demo zone offers a hands-on experience, allowing you to immerse in the unparalleled quality and performance of DJI and Hasselblad products. From the nimble flight of DJI's drones to the crystal clear precision of Hasselblad's cameras, embark on a journey of discovery and unleash your creativity. Beyond products, dive into the legacy of innovation showcased through distinct in-store exhibits. Witness the evolution of aerial and imaging technology, and understand the meticulous craftsmanship that propels DJI and Hasselblad as leaders in their fields. Our commitment extends beyond our store's threshold. For enthusiasts who prefer the comfort of their home, we provide a seamless online shopping experience on our website. Delve into a comprehensive digital catalog that mirrors the exploratory and educational essence of our in-store experience. Whether you are a professional photographer, a drone enthusiast, or someone ignited by the spark of creativity, DJI | Hasselblad Flagship Store is more than a store—it's a destination where innovation takes flight. Our expert and friendly staff are always on hand to guide you, providing personalized advice and ensuring a satisfying shopping journey. Indulge in the future of aerial and imaging technology with us, in-store or online, and redefine the way you capture the world. We warmly invite you to join us at the DJI | Hasselblad Flagship Store, where every visit is an experience waiting to unfold.
Contact info
WSF House, Unit 3D Parkroad East, NG14 6LL, Nottingham, United Kingdom
- 0800 058 4109
- info@dji-retail.co.uk
- dji-retail.co.uk
4.6
Excellent
6K reviews
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Just what I needed at a good price
Just what I needed at a good price. Excellent communication and extremely quick delivery.
All in all a First Class Service.
30 June 2026
Reply from DJI | Hasselblad
Stephen Towers,
We're delighted to hear that you found exactly what you needed at a great price! It's wonderful to know that our communication and quick delivery contributed to a first-class experience for you.
DJI | Hasselblad Customer Care Team
Reply from DJI | Hasselblad
Thank you for the positive feedback!
Reply from DJI | Hasselblad
Thank you for the positive feedback!
I was approached realky quickly to be…
I was approached realky quickly to be helped but the service tv didnt really know anything about the product apart from the price.
17 June 2026
Terrible customer service
Terrible customer service. Website live chat seems like its unattended. Waited hours for no one.
Return policies in Europe seemed to be ignored by DJI with no right of withdraw, only 14 days to return if you're dissatisfied, the unit is faulty or you would like a refund.
Batteries included with products never last or provide the runtimes advertised. Trying to get anyone from DJI to get back to you is impossible, unless you've handed over excessive amounts of personal data, just to use the product after 4 times.
1 July 2026
Unprompted review
Avata 360 is great, N3 Goggles are poor
The DJI Avata 360 is a fantastic drone with an innovative 360 degree camera system, that makes for a fun flying experience and great photography. The N3 goggles however are blurry with no dioptic adjusters or way to adjust sitting position. This is reported by me and friends of mine
I spoke to DJI Hasselblad about this concern of mine who advised that yes there is no way to adjust at all, but that it should be fine so I should get an eye test as it is a sign of poor eye health that the goggles are blurry… so I paid for an eye test which showed I have great vision and no concerns for my eye health.
The N3 goggles should have a form of adjusting how they sit whilst worn or adjusting focus.
The goggles 3 do have dioptic adjusters so recommend getting those instead, however they are twice the price and do not come in a combo with the 360 currently.
20 June 2026
Unprompted review
Great Purchase
Excellent guys. Very professional and helpful. I will definitely visit again. Customer service at its excellence
28 June 2026
Reply from DJI | Hasselblad
Joseph Agyeman,
We're so happy to hear that you had such a positive experience with us! We pride ourselves on professionalism and excellent customer service, and we truly appreciate your kind words. We look forward to your next visit!
DJI | Hasselblad Customer Care Team
5 Star ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
28 June 2026
Reply from DJI | Hasselblad
Thank you for the positive feedback!
Rapid delivery
Rapid delivery. I use DJI for all my video products. Outstanding quality and reliability
28 June 2026
Reply from DJI | Hasselblad
Chris Tinsley,
We're so happy to hear you appreciate our rapid delivery and the outstanding quality of our video products. Thank you for your loyalty!
DJI | Hasselblad Customer Care Team
Reply from DJI | Hasselblad
Darcthor,
We're delighted to hear that your order arrived quickly and was well-packaged. Thank you for acknowledging our professional service!
DJI | Hasselblad Customer Care Team
Excellent customer service and prices
Excellent customer service, lighting fast delivery time and great prices. I am very satisfied with my shopping experience and will definitely come back when time comes to buy my Mavic 4 Pro.
15 June 2026
Reply from DJI | Hasselblad
Lorant,
We're so pleased to hear you had such a positive shopping experience with us! It's wonderful to know you appreciated our customer service, fast delivery, and pricing. We look forward to welcoming you back for your next purchase!
DJI | Hasselblad Customer Care Team
The team at Regent Street are amazing:-…
The team at Regent Street are amazing:- big shout out to Naseem, George, Zee and Wilson. Really helpful and great on advice.
Cheers guys
Sherman
27 June 2026
Reply from DJI | Hasselblad
Sherman,
We are so happy to hear about your positive experience and appreciate you highlighting our team's helpfulness and great advice. Thank you for your kind words!
DJI | Hasselblad Customer Care Team
Reply from DJI | Hasselblad
Thank you for the positive feedback!
I called to check that I was ordering…
I called to check that I was ordering the correct items and availability. The staff member was most helpful. I ordered online and received the items on a next day delivery. Excellent service.
27 June 2026
Reply from DJI | Hasselblad
Pete,
We're so pleased to hear our team provided helpful assistance and that your online order arrived promptly. Thank you for sharing your positive experience with us!
DJI | Hasselblad Customer Care Team
Fast delivery and great packaging
Fast delivery and great packaging! Great experience from start to finish. Enjoyed the service!
27 June 2026
Reply from DJI | Hasselblad
customer,
We're so glad to hear that you had a great experience with us from start to finish! We appreciate you highlighting the fast delivery and great packaging.
DJI | Hasselblad Customer Care Team
Reply from DJI | Hasselblad
John g.,
We're so happy to hear you're enjoying the smooth experience with your DJI Neo 2! Thank you for your fantastic feedback.
DJI | Hasselblad Customer Care Team
Great price and delivery
Great price , cheaper than everyone on Internet, free and ultra fast delivery.
Would definitely recommend
25 June 2026
Reply from DJI | Hasselblad
Stephen Bradley,
We're so glad to hear that you found our prices competitive and that our delivery service was both free and incredibly fast! Your recommendation means a lot to us.
DJI | Hasselblad Customer Care Team
Great Experience
great experience! I bought the DJI mini mic 2. Amazing quality mics, brilliant price point. Super fast delivery! highly recommend! definitely be making future purchases
12 May 2026
Reply from DJI | Hasselblad
Alex Hughes,
We're so glad to hear you had such a great experience with your DJI Mini Mic 2 purchase! It's wonderful to know you appreciate the quality and price, and that our fast delivery met your expectations. We look forward to your future purchases!
DJI | Hasselblad Customer Care Team
Quick and easy order and delivery
27 June 2026
Reply from DJI | Hasselblad
DOUGLAS ALLAN,
We are so happy to hear that your experience with us was both quick and easy! Thank you for taking the time to share your positive feedback.
DJI | Hasselblad Customer Care Team
Reply from DJI | Hasselblad
David Holroyd-Doveton,
We are so pleased to hear that you had a great experience with our service and that we could assist you promptly. Thank you for your kind words!
DJI | Hasselblad Customer Care Team
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