DivideBuy Reviews 

3,913
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 142 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the ease of use and straightforward application process, often highlighting the quick decisions and approval times. Many appreciate the interest-free payment options, which make purchases more affordable and manageable over time. The service is frequently described as helpful and professional, with clear communication and easy online account management. However, some customers also noted occasional issues with the website, such as problems with adblockers or 3D checks during payment processing. A few other people also felt that communication could be slow or repetitive, particularly when dealing with account discrepancies or unexpected payment demands. There were also instances where credit applications were refused without clear reasons, leading to frustration and wasted effort for some users.

What people talk about most

User experience

Customers generally report positive experiences with the user experience, finding the application process... See more

Payment

Clients share ambiguous opinions on payment, with many appreciating the option to pay over several months,... See more

Service

Customers consistently note positive experiences with service, often highlighting its helpfulness and... See more

Response time

People report positive experiences with response times, noting quick responses to applications and inquiries,... See more

Website

Reviewers generally express satisfaction with the website, highlighting its ease of use and navigation. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Well, having Octopus Energy as my supplier for many years we thought it time to look into Solar Panels, this is backed by DivideBuy making it really easy to finance over a number of years. We wen... See more

Company replied

Rated 5 out of 5 stars

I was faced with a very expensive veterinary bill not covered by insurance and was panicking about where to find the money. Usual lenders won’t give me a loan because I am too old. The decision was in... See more

Company replied

Rated 5 out of 5 stars

Really good able to pay over 6 months for my purchase which has made it possible for me to afford the purchase and interest free great service so far looking forward to buying with them again Thanks... See more

Company replied

Rated 5 out of 5 stars

Superb! Highly recommend this company. Quick decision and they have helped me secure a dream summer house with low cost interest free payments over 36 months. Would definitely use again.

Company replied


Company details

  1. Non-Bank Financial Service

Written by the company

Established in 2014, DivideBuy is a UK based consumer retailer credit provider, offering interest free finance in a simple, straightforward way for retailers and consumers. Our customers can spread the cost of their purchases from 2 to 12 months with hundreds of shops to choose from. Monthly instalments are chosen by you to suit your budget, all interest free and with no hidden fees. Plus, with your online account, you can see the status of your orders, make early repayments, and manage your personal information, all without having to contact us. Now that's smart.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.5

All reviews

(3,913)

130 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

having great difficulty navagating your…

having great difficulty navagating your web site . A very helpfull Lady helped me through it . Thabkyou very much

16 September 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for your review, Bob.

Providing excellent customer service is very important to us, so we’re delighted to hear you had such a positive experience with our team!

Best wishes,
The DivideBuy Team

Rated 5 out of 5 stars

Quick and efficient

Quick and efficient

16 September 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for your review, Avril.

We love it when customers find shopping with us so convenient, simple and hassle-free.

We hope to see you again soon!
The DivideBuy Team

Rated 1 out of 5 stars

Give me a call please

Couldn’t log in and set my payment period wrong.

16 September 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for taking the time to leave your feedback, Antoni.

We’re sorry to hear you had some difficulties with our system and were unable to log in to your account to alter your payment date. If you would like any assistance with this, our team will be happy to help. Please feel free to contact our Customer Services team either through our live chat that can be found on our website: https://dividebuy.co.uk/help/ or by contacting us on email at customerservice@dividebuy.co.uk and our team will be happy to help.

All the best,
The DivideBuy Team

Rated 5 out of 5 stars

Quick and simple

The process was very simple and quick.

14 September 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for your review, Dorothy.

We love it when customers find shopping with us so convenient, simple and hassle-free.

We hope to see you again soon!
The DivideBuy Team

Rated 4 out of 5 stars

Pets health

It was easy to deal with and very accessible for what I needed and more importantly helped in a time of difficulty.

9 September 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for your review, Glen.

We love it when customers find shopping with us so convenient, simple and hassle-free.

Do let us know how we can help change your 4 star to a 5 star review!

We hope to see you again soon!
The DivideBuy Team

Rated 5 out of 5 stars

Dental implant finance

Was quick and easy to apply for the finance and had several payment options .

10 September 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you, Denise.

We’re pleased you had a hassle-free experience setting up DivideBuy and were able to use our service to spread the cost of your purchase.

Best wishes,
The DivideBuy Team

Rated 5 out of 5 stars

All done via phone

All done via phone, very polite and respectful and patient, no problems

11 September 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you, Kristine.

We’re delighted you had such a positive experience shopping with DivideBuy!

Take care,
The DivideBuy Team

Rated 5 out of 5 stars

Operation for Charlie

Easy to apply, quick response very pleased with affordable repayments

11 September 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for your review, Susan.

We love it when customers find shopping with us so convenient, simple and hassle-free.

We hope to see you again soon!
The DivideBuy Team

Rated 5 out of 5 stars

Easy and simple

Easy and simple! Great rates and was sorted within a few minutes! Thanks!

9 September 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for your review, Toni.

We love it when customers find shopping with us so convenient, simple and hassle-free.

We hope to see you again soon!
The DivideBuy Team

Rated 5 out of 5 stars

Fantastic purchase

Fantastic purchase, and excellent service with a quick delivery.

20 July 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for your review, Simon.

We’re delighted you had such a positive experience shopping with DivideBuy!

Take care,
The DivideBuy Team

Rated 5 out of 5 stars

So easy to buy

So easy to buy, with a divide buy. No complicated. Thank you divide buy.

9 September 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for your review, Jaspreet.

We love to hear when customers find shopping with us so easy!

We hope to see you again soon,
The DivideBuy Team

Rated 5 out of 5 stars

Always very good

Always very good. Transparent and helpful. Easy to deal with.

9 September 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for your review, Linda.

We’re pleased you had a hassle-free experience setting up DivideBuy and were able to use our service to spread the cost of your purchase.

Best wishes,
The DivideBuy Team

Rated 5 out of 5 stars

Interest free and quick decision!

Superb! Highly recommend this company. Quick decision and they have helped me secure a dream summer house with low cost interest free payments over 36 months. Would definitely use again.

8 September 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for your review.

This is excellent to hear! We’re pleased to have been able to assist you in placing your order for your summer house using our services.

We hope to see you again soon,
The DivideBuy Team

Rated 5 out of 5 stars

Great option

Very easy process to follow and very speedy confirmation

5 September 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for your review.

We love it when customers find shopping with us so convenient, simple and hassle-free.

We hope to see you again soon!
The DivideBuy Team

Rated 5 out of 5 stars

To help my pet

It was straight forward to apply for the funds no problems at all application form was easy to fill in excellent service would recommend the company to friends and family

5 September 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for your review, Donna.

We're happy to hear that the application process was straightforward and easy to navigate. We appreciate your recommendation to friends and family and value your positive feedback!

All the best,
The DivideBuy Team

Rated 5 out of 5 stars

Amazing option to divide your payments…

Amazing option to divide your payments on your purchases.
Excellent

31 August 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you, Angus.

We’re pleased you had a hassle-free experience setting up DivideBuy and were able to use our service to spread the cost of your purchase.

Best wishes,
The DivideBuy Team

Rated 5 out of 5 stars

Excellent service

Excellent service. Quickly refunded a cancelled order when the seller completely messed up my order. Very professional.

2 September 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for your review, Dec.

We're happy to hear that our service met your expectations. We appreciate your positive feedback regarding the prompt refund for the cancelled order.

We hope to see you again soon,
The DivideBuy Team

Rated 5 out of 5 stars

Options to pick

Easy to choose the correct option for my budget. Application was smooth and easy to complete.

2 September 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you, Clare.

We’re pleased you had a hassle-free experience setting up DivideBuy and were able to use our service to spread the cost of your purchase.

Best wishes,
The DivideBuy Team

Rated 5 out of 5 stars

Very straightforward

Very straightforward, with an easy process, I will definitely use this again.

2 September 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for your review, Lance.

We love it when customers find shopping with us so convenient, simple and hassle-free.

We hope to see you again soon!
The DivideBuy Team

Rated 4 out of 5 stars

Very good service

Very good service, quick

1 September 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you, Joanne.

We’re pleased you had a hassle-free experience setting up DivideBuy and were able to use our service to spread the cost of your purchase.

Do let us know how we can help change your 4 star to a 5 star review!

Best wishes,
The DivideBuy Team

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