DivideBuy Reviews 

3,915
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 142 reviews, reviewers overwhelmingly had a great experience with this company. Many customers found the application process to be very easy, quick, and straightforward, often receiving fast decisions. People appreciated the interest-free payment options, which made purchases more affordable and manageable. The service is frequently described as helpful and professional, with clear communication and reminders for payments. However, some customers also noted difficulties with finance applications being rejected without clear reasons. There were also instances where people experienced slow communication and issues with payments being processed incorrectly or refunds not being handled promptly.

What people talk about most

User experience

Customers generally report positive experiences with the user experience, finding the application process... See more

Payment

Clients share ambiguous opinions on payment, with many appreciating the option to pay over several months,... See more

Service

Customers consistently note positive experiences with service, often highlighting its helpfulness and... See more

Response time

People report positive experiences with response times, noting quick responses to applications and inquiries,... See more

Website

Reviewers generally express satisfaction with the website, highlighting its ease of use and navigation. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Well, having Octopus Energy as my supplier for many years we thought it time to look into Solar Panels, this is backed by DivideBuy making it really easy to finance over a number of years. We wen... See more

Company replied

Rated 5 out of 5 stars

I was faced with a very expensive veterinary bill not covered by insurance and was panicking about where to find the money. Usual lenders won’t give me a loan because I am too old. The decision was in... See more

Company replied

Rated 5 out of 5 stars

Really good able to pay over 6 months for my purchase which has made it possible for me to afford the purchase and interest free great service so far looking forward to buying with them again Thanks... See more

Company replied

Rated 5 out of 5 stars

Superb! Highly recommend this company. Quick decision and they have helped me secure a dream summer house with low cost interest free payments over 36 months. Would definitely use again.

Company replied


Company details

  1. Non-Bank Financial Service

Written by the company

Established in 2014, DivideBuy is a UK based consumer retailer credit provider, offering interest free finance in a simple, straightforward way for retailers and consumers. Our customers can spread the cost of their purchases from 2 to 12 months with hundreds of shops to choose from. Monthly instalments are chosen by you to suit your budget, all interest free and with no hidden fees. Plus, with your online account, you can see the status of your orders, make early repayments, and manage your personal information, all without having to contact us. Now that's smart.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.5

All reviews

(3,915)

131 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Simple straightforward process

Simple straightforward process

27 January 2026
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for your review Paul!

I am glad you found the process simple.

Kind regards,
The DivideBuy Team

Rated 5 out of 5 stars

Easy to use

Easy to use, safe 🙏 happy 😊

25 January 2026
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for your review Jeremy!

We're so happy you found it easy to use and safe. Thank you for your positive feedback; we appreciate it.

Kind regards,
The DivideBuy Team

Rated 5 out of 5 stars

helpful staff

The staff, specially the portuguese lady, were very helpful and explained very well about the products. We loved the pillows and can't wait for the mattress to arrive

25 January 2026
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for your review Mr Rios!

We're happy to hear that the staff member was so helpful and informative! We appreciate your positive feedback regarding the pillows, and we hope you enjoy your new mattress when it arrives.

Kind regards,
The DivideBuy Team

Rated 5 out of 5 stars

Was a quick and easy service

Was a quick and easy service

25 January 2026
Unprompted review
DivideBuy logo

Reply from DivideBuy

Hi Jayne,

We're happy to hear that our service was quick and easy for you. Thank you for your positive feedback; we appreciate it.

Kind regards,
The DivideBuy Team

Rated 4 out of 5 stars

My experience applying with DivideBuy…

My experience applying with DivideBuy went really great. The application was straightforward and so easy to use.

15 January 2026
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for your review Wendy.

We're happy to hear that your application experience was straightforward and easy. Thank you for taking the time to share your positive feedback with us; we appreciate it!

Kind regards,
The DivideBuy Team

Rated 5 out of 5 stars

Excellent service

Excellent service, polite throughout the process. Always available to answer any questions and very helpful. Would recommend to anyone

12 January 2026
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for your review Sheila.

We're happy to hear that our service met your expectations! We appreciate that you found our team helpful and available. Thank you for recommending us!

Kind regards,
The DivideBuy Team

Rated 5 out of 5 stars

Easy application process.

15 January 2026
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for your review James.

I am happy to hear that you have found the application process easy.

Kind regards,
The DivideBuy Team

Rated 5 out of 5 stars

Good around service car collection and…

Good around service car collection and kept upto date

16 January 2026
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for your review Terence.

We're happy to hear that you were pleased with your car collection and updates. Thank you for your positive feedback and your time!

Kind regards,
The DivideBuy Team

Rated 5 out of 5 stars

Easy to use

Easy to use
Quick decision
Interest free
What’s not to like
Used them for several big purchases

30 December 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for your review Joanna!

We're happy to hear that our easy-to-use service and quick decisions have been beneficial for your big purchases with the interest-free option.

Kind regards,
The DivideBuy Team

Rated 5 out of 5 stars

Easy and quick to use

Easy and quick to use! Excellent service!

28 December 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

We're happy to hear that our service was easy and quick for you. We appreciate your feedback!

Kind regards,
The DivideBuy Team

Rated 2 out of 5 stars

Worrying experience

The fact that your service won't work with adblocker, when every other financial institution I use has no issue with them. It makes me worried what it is you're wanting to access and/or send to my computer.

And then there was the issue with the 3d checks from my bank, with which it failed about 8 or 9 times, using both multiple cards directly and with them via Google pay, yet the bank had no knowledge of it being requested.

Took about 1½ hours with the help of someone from your support chat, who was really helpful, but it shouldn't have needed to get to that point.

5 December 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for your review James. We appreciate you sharing your experience. We're sorry our service's adblocker interaction and the 3D check issues caused you concern and frustration. We will take your feedback on board, and if you need any further support, please do get back in touch.

Kind regards,
The DivideBuy Team

Rated 5 out of 5 stars

No messing about boiler done same day

No messing about boiler done same day

8 December 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for your review Tanya. We're happy to hear that we completed your boiler service quickly! Thank you for your positive feedback; we appreciate it a lot.

Kind regards,
The DivideBuy Team

Rated 1 out of 5 stars

breaching GDPR refusing to delete data

won't delete my account. basically holding my data hostage, even tho I have no outstanding debt and there was a data breach on their side ( according to Apple ) easy enough to get credit with them otherwise.

Spoke to someone there and they have refused to delete my data, I will be pursuing this as it is illegal

30 November 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for taking the time to feedback your comments, Aaron.

We're sorry to hear about your experience with regard to removing an account. I am afraid that, for security purposes, we are unable to discuss this via social media, and we do apologise. We appreciate this may not be the outcome you had hoped for.

If you would like to discuss this further, please contact us on our live chat facility that is accessible on our website: https://dividebuy.co.uk/help/ or send our team an email to customerservice@dividebuy.co.uk and they will be happy to help.

Kind regards,
The DivideBuy Team

Rated 5 out of 5 stars

All I can say is from start to finish…

All I can say is from start to finish was easy with no problems

27 November 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you, Victoria.

We're happy to hear that your experience was easy and without problems from beginning to end. Thank you for your positive feedback!

We hope to see you again soon!
The DivideBuy Team

Rated 5 out of 5 stars

quick

quick, easy and friendly

27 November 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for your review, Khalid.

We're glad you found our service quick, easy, and friendly. Thank you for your positive feedback; we appreciate it a lot.

Take care,
The DivideBuy Team

Rated 5 out of 5 stars

First time using DivideBuy

First time using DivideBuy. Very easy and straight forward to use and went through to my purchase in know time.

25 November 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for your review, Steven.

We're happy to hear that your first experience using our service was easy and straightforward! We appreciate you taking the time to share your positive feedback regarding your purchase.

Kind regards,
The DivideBuy Team

Rated 4 out of 5 stars

V good dealing

23 November 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for your review.

We’re delighted you had such a positive experience shopping with DivideBuy!

Do let us know how we can help change your 4 star to a 5 star review!

Take care,
The DivideBuy Team

Rated 5 out of 5 stars

Brilliant service

Brilliant service

20 November 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for your review.

We’re delighted you had such a positive experience shopping with DivideBuy!

Take care,
The DivideBuy Team

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