Really good able to pay over 6 months for my purchase which has made it possible for me to afford the purchase and interest free great service so far looking forward to buying with them again Thanks... See more
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Review summary
Created with AI, based on recent reviews
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Well, having Octopus Energy as my supplier for many years we thought it time to look into Solar Panels, this is backed by DivideBuy making it really easy to finance over a number of years. We wen... See more
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I spoke to Becky on their online chat system and she helped me log into my online account and update my expired card details and make a payment. She was super friendly and helpful, quick to respond an... See more
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I was faced with a very expensive veterinary bill not covered by insurance and was panicking about where to find the money. Usual lenders won’t give me a loan because I am too old. The decision was in... See more
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Company details
Written by the company
Established in 2014, DivideBuy is a UK based consumer retailer credit provider, offering interest free finance in a simple, straightforward way for retailers and consumers. Our customers can spread the cost of their purchases from 2 to 12 months with hundreds of shops to choose from. Monthly instalments are chosen by you to suit your budget, all interest free and with no hidden fees. Plus, with your online account, you can see the status of your orders, make early repayments, and manage your personal information, all without having to contact us. Now that's smart.
Contact info
First Floor, ST5 1HH, Newcastle-under-lyme, United Kingdom
- 0800 085 0885
- hello@dividebuy.co.uk
- dividebuy.co.uk
4.5
Excellent
4K reviews
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Good company excellent product
Good company excellent product , just one small thing when you fill the form in when you put your address in using your postcode it comes up automatically on the form with your number in a box for the number but then puts your address in with the number in the address box , this then has you going round and round in circles eventually the chat not explained it to me but would be easier if they could rectify it as they obviously know about it , but apart from that very very good .
10 February 2026
Unprompted review
Reply from DivideBuy
Thank you for your feedback Kevin.
We're glad you enjoyed our product and services. We appreciate you bringing the address form issue to our attention.
Kind regards,
The DivideBuy Team
This made my purchase affordable
This made my purchase affordable. Really pleased.
2 February 2026
Unprompted review
Reply from DivideBuy
We're happy to hear that our product made your purchase more affordable. Thank you for sharing your positive experience with us!
Kind regards,
The DivideBuy Team
Order cancelled, multiple payments taken anyway
Placed an order with Emma for a new mattress. Used DivideBuy to spread the payments. All went very smoothly.
Until Emma turned out to be utterly incompetent (long delivery times; delivery cancelled) and I cancelled the order.
You would think they would refund my initial payment as quickly as they took it. Nope. But worse than that they’ve now taken the second payment. For an order I cancelled and never received.
They are hiding behind Emma saying “this is nothing to do with us: contact Emma”. Well, first, I did contact Emma. They don’t reply. And second, it’s a little bit about you as you’re the ones who are taking money out of my account. For an order I cancelled and never received.
So I had to complain to my bank. Who refunded the payment immediately while they investigate. So it turns out refunds can be processed very quickly. If the company wants to do it.
9 January 2026
Unprompted review
Reply from DivideBuy
Thank you for your feedback Matthew.
We appreciate you sharing your experience. We're sorry to hear about the issues with the order and subsequent payments after cancellation. We understand your frustration with the communication and the payment process. Thank you for bringing this to our attention.
If you need to discuss this further, please do get back in touch with us as we would like the opportunity to put things right for you.
Kind regards,
The DivideBuy Team
Reply from DivideBuy
Thank you for your review Alan!
We're glad everything went smoothly for you. Thank you for your feedback; we appreciate it very much.
Kind regards,
The DivideBuy Team
Quick and easy to put in place.
2 February 2026
Unprompted review
Reply from DivideBuy
We're happy to hear that the installation was quick and easy! Thank you for your positive feedback; we appreciate it.
Kind regards,
The DivideBuy Team
Reply from DivideBuy
Thank you for your review Connor!
We're happy to hear that you found the process simple. Thank you for your positive feedback and for recognising our service.
Kind regards,
The DivideBuy Team
Straightforward and easy to use
Straightforward and easy to use. Would like to see an app though so I can keep an eye on my spending and balance next to my other similar apps. For that reason I’ve scored it 3*.
30 January 2026
Unprompted review
Reply from DivideBuy
Thank you for your feedback Tommy. We appreciate you finding our service easy to use. We acknowledge your suggestion for an app to monitor spending alongside other apps, and we will consider this for future improvements.
Kind regards,
The DivideBuy Team
Reply from DivideBuy
Thank you for your review Chris!
We're happy to hear that our instructions were easy to follow and that our support was helpful. Thank you for your positive feedback!
Kind regards,
The DivideBuy Team
Some issues but great support got it sorted
I had some issues with processing down to having an old account I'd forgotten about, having recently moved and my card/bank details being different and various other issues. Support on live chat were great and quickly got it all sorted and now have a great 2 year 0% deal allowing me to get the stuff I wanted.
30 January 2026
Unprompted review
Reply from DivideBuy
We're happy to hear that our live chat support team was able to quickly resolve the difficulties you encountered with your account, address your change of address and new card details, and provide you with a great deal. Thank you for your feedback.
Kind regards,
The DivideBuy Team
Reply from DivideBuy
Thank you for your review Paul!
I am glad you found the process simple.
Kind regards,
The DivideBuy Team
Reply from DivideBuy
Thank you for your review Jeremy!
We're so happy you found it easy to use and safe. Thank you for your positive feedback; we appreciate it.
Kind regards,
The DivideBuy Team
helpful staff
The staff, specially the portuguese lady, were very helpful and explained very well about the products. We loved the pillows and can't wait for the mattress to arrive
25 January 2026
Unprompted review
Reply from DivideBuy
Thank you for your review Mr Rios!
We're happy to hear that the staff member was so helpful and informative! We appreciate your positive feedback regarding the pillows, and we hope you enjoy your new mattress when it arrives.
Kind regards,
The DivideBuy Team
Reply from DivideBuy
Hi Jayne,
We're happy to hear that our service was quick and easy for you. Thank you for your positive feedback; we appreciate it.
Kind regards,
The DivideBuy Team
My experience applying with DivideBuy…
My experience applying with DivideBuy went really great. The application was straightforward and so easy to use.
15 January 2026
Unprompted review
Reply from DivideBuy
Thank you for your review Wendy.
We're happy to hear that your application experience was straightforward and easy. Thank you for taking the time to share your positive feedback with us; we appreciate it!
Kind regards,
The DivideBuy Team
Excellent service
Excellent service, polite throughout the process. Always available to answer any questions and very helpful. Would recommend to anyone
12 January 2026
Unprompted review
Reply from DivideBuy
Thank you for your review Sheila.
We're happy to hear that our service met your expectations! We appreciate that you found our team helpful and available. Thank you for recommending us!
Kind regards,
The DivideBuy Team
Easy application process.
15 January 2026
Unprompted review
Reply from DivideBuy
Thank you for your review James.
I am happy to hear that you have found the application process easy.
Kind regards,
The DivideBuy Team
Good around service car collection and…
Good around service car collection and kept upto date
16 January 2026
Unprompted review
Reply from DivideBuy
Thank you for your review Terence.
We're happy to hear that you were pleased with your car collection and updates. Thank you for your positive feedback and your time!
Kind regards,
The DivideBuy Team
Easy to use
Easy to use
Quick decision
Interest free
What’s not to like
Used them for several big purchases
30 December 2025
Unprompted review
Reply from DivideBuy
Thank you for your review Joanna!
We're happy to hear that our easy-to-use service and quick decisions have been beneficial for your big purchases with the interest-free option.
Kind regards,
The DivideBuy Team
Reply from DivideBuy
We're happy to hear that our service was easy and quick for you. We appreciate your feedback!
Kind regards,
The DivideBuy Team
Worrying experience
The fact that your service won't work with adblocker, when every other financial institution I use has no issue with them. It makes me worried what it is you're wanting to access and/or send to my computer.
And then there was the issue with the 3d checks from my bank, with which it failed about 8 or 9 times, using both multiple cards directly and with them via Google pay, yet the bank had no knowledge of it being requested.
Took about 1½ hours with the help of someone from your support chat, who was really helpful, but it shouldn't have needed to get to that point.
5 December 2025
Unprompted review
Reply from DivideBuy
Thank you for your review James. We appreciate you sharing your experience. We're sorry our service's adblocker interaction and the 3D check issues caused you concern and frustration. We will take your feedback on board, and if you need any further support, please do get back in touch.
Kind regards,
The DivideBuy Team
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