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Direct Vacuums Reviews 

46,448
•
TrustScore 4.5 out of 5

4.4

Appliance Store
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Review summary

Created with AI, based on recent reviews

Evaluating 3,093 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of products, often arriving in like-new condition and offering great value. People consistently highlight the speedy delivery and efficient service, noting items are well-packaged and communications are clear. Many consumers appreciate the wide selection and competitive pricing. However, some people were dissatisfied with receiving items that were either damaged, incorrectly assembled, or had missing parts upon arrival. A few other people also felt that certain products experienced malfunctions or safety issues, such as electrical faults or leaks, shortly after purchase.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many customers expressing satisfaction with... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the quick and speedy delivery,... See more

Quality

Clients share positive opinions on quality, with many reviewers stating that products look and work like new,... See more

Price

Customers consistently note positive experiences with price, frequently highlighting great value, bargain... See more

Service

Reviewers highlight positive aspects of service, consistently praising its speed, efficiency, and overall... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have had my Vax Steam Fresh a few weeks now so I can give a review. Delivered and upon opening amazed as it really did look new. I have used it quite often it is fantastic even the gadgets work. I... See more

Rated 5 out of 5 stars

Have previously used and so ordered the Hoover stick with floor cleaner - arrived very quickly in a plain box, but everything wrapped securely with no damage or marks on the parts, and was set up in n... See more

Rated 5 out of 5 stars

Ordered this for dog hair which it picks up good. I had bother getting it work. There was no suction going in I thought maybe a bit was missing anyway after some emails I figured it out the top half o... See more

Rated 5 out of 5 stars

Bought 2 reconditioned Hettys for £99 each. If it weren't for the unbranded brown boxes you wouldn't know they weren't brand new! Quick delivery. Very happy customer! I will probably be back for mo... See more

Popular products

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Vax OnePWR 4.0Ah Battery Lithium BV25040 Genuine Replacement Part for Cordless

Vax OnePWR 4.0Ah Battery Lithium BV25040 Genuine Replacement Part for Cordless

TrustScore 5 out of 5

4.8

(145)

Vax Blade Tool Kit Cordless Pro Kit 2 For Blade 2 / 3 / 4 Ranges

Vax Blade Tool Kit Cordless Pro Kit 2 For Blade 2 / 3 / 4 Ranges

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Vax Air Lift Steerable Pet Max Vacuum Cleaner

Vax Air Lift Steerable Pet Max Vacuum Cleaner

TrustScore 4.5 out of 5

4.6

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Hoover H-FREE 100 Cordless Vacuum Cleaner

Hoover H-FREE 100 Cordless Vacuum Cleaner

TrustScore 5 out of 5

4.8

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Vax Platinum SmartWash Carpet Cleaner

Vax Platinum SmartWash Carpet Cleaner

TrustScore 4.5 out of 5

4.6

(83)

Refurbished Henry Vacuum Cleaner – HVR160

Refurbished Henry Vacuum Cleaner – HVR160

TrustScore 5 out of 5

4.9

(80)

Vytronix VTBC01 Powerful Compact 2L Cyclonic Bagless Cylinder Vacuum Cleaner

Vytronix VTBC01 Powerful Compact 2L Cyclonic Bagless Cylinder Vacuum Cleaner

TrustScore 4.5 out of 5

4.7

(73)

Essentials C700VC18 700W 1.2L Compact Bagless Cylinder Vacuum Cleaner Hoover

Essentials C700VC18 700W 1.2L Compact Bagless Cylinder Vacuum Cleaner Hoover

TrustScore 5 out of 5

4.8

(71)

Henry Xtra Pet Bagged Cylinder Vacuum Cleaner

Henry Xtra Pet Bagged Cylinder Vacuum Cleaner

TrustScore 5 out of 5

4.8

(66)

Vax Rapid Power Revive Carpet Cleaner

Vax Rapid Power Revive Carpet Cleaner

TrustScore 4.5 out of 5

4.7

(63)

Company details

  1. Appliance Store

Written by the company

Direct Vacuums are a unique company offering you brand name products at a fraction of the price of high street shops. Direct Vacuums is the only authorised re-seller of Electrolux, AEG, Zanussi, Hoover and Vax graded products, all our products are guaranteed for 1 year for complete peace of mind.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

46K reviews

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4.4

All reviews

(46,448)

2,970 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

I brought a carpet cleaner/hoover from…

I brought a carpet cleaner/hoover from this company a few years back, as did my neighbour and my daughter, and we have not been disappointed, and I have come back again to buy an upgrade. I have to admit the service was perfect; it was delivered on time, well packed, brand new and works brilliantly, so you won't get any complaints here. Thank you.

16 June 2026
Rated 5 out of 5 stars

Excellent reconditioned Hetty for £99!

Bought 2 reconditioned Hettys for £99 each. If it weren't for the unbranded brown boxes you wouldn't know they weren't brand new! Quick delivery. Very happy customer! I will probably be back for more soon as I run a small cleaning company.

20 June 2026
Rated 5 out of 5 stars

The carpet cleaner arrived quickly

The carpet cleaner arrived quickly, in perfect condition, and the service is fantastic. I accidentally ordered 2 due to a payment glitch, and returned the second one easily and with no charge. I shall use the company again definitely

18 June 2026
Rated 5 out of 5 stars

Great price, speedy delivery – would order again

Great price, speedy delivery – would order again.
Purchased an all-in-one microwave, airfryer and grill. Was discounted on account of some damage to the box. Everything inside was carefully packaged and in pristine condition, so we were delighted!

17 June 2026
Rated 5 out of 5 stars

I ordered the wrong model by mistake (I…

I ordered the wrong model by mistake (I am partially sighted). The customer support was exceptional- the correct item arrived so quickly I hadn’t had time returned the wrong one! Great customer service, I highly recommend ✨✨✨✨✨

11 June 2026

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