I have had my Vax Steam Fresh a few weeks now so I can give a review. Delivered and upon opening amazed as it really did look new. I have used it quite often it is fantastic even the gadgets work. I... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Have previously used and so ordered the Hoover stick with floor cleaner - arrived very quickly in a plain box, but everything wrapped securely with no damage or marks on the parts, and was set up in n... See more
Ordered this for dog hair which it picks up good. I had bother getting it work. There was no suction going in I thought maybe a bit was missing anyway after some emails I figured it out the top half o... See more
Bought 2 reconditioned Hettys for £99 each. If it weren't for the unbranded brown boxes you wouldn't know they weren't brand new! Quick delivery. Very happy customer! I will probably be back for mo... See more
Company details
Written by the company
Direct Vacuums are a unique company offering you brand name products at a fraction of the price of high street shops. Direct Vacuums is the only authorised re-seller of Electrolux, AEG, Zanussi, Hoover and Vax graded products, all our products are guaranteed for 1 year for complete peace of mind.
Contact info
A P Taylor Ltd, Unit 5 Arenson way, LU5 5UL, Dunstable, United Kingdom
- Online support only
- support@directvacuums.co.uk
- directvacuums.co.uk
4.4
Excellent
46K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
slow to respond to refund
I have been messaging the company but they are very reluctant to reply, i want to return an item but they are not giving me their returns address, I know have taken the matter up with paypal to get a refund, if i don’t get any satisfaction there then I have no alternative to involve trading standards and citizen advice
20 June 2026
The battery is in order and working
20 June 2026
I brought a carpet cleaner/hoover from…
I brought a carpet cleaner/hoover from this company a few years back, as did my neighbour and my daughter, and we have not been disappointed, and I have come back again to buy an upgrade. I have to admit the service was perfect; it was delivered on time, well packed, brand new and works brilliantly, so you won't get any complaints here. Thank you.
16 June 2026
Excellent reconditioned Hetty for £99!
Bought 2 reconditioned Hettys for £99 each. If it weren't for the unbranded brown boxes you wouldn't know they weren't brand new! Quick delivery. Very happy customer! I will probably be back for more soon as I run a small cleaning company.
20 June 2026
Excellent service.Thank you
7 June 2026
Great price on refurbished product
Great price on refurbished product. Very quick delivery.
18 June 2026
The carpet cleaner arrived quickly
The carpet cleaner arrived quickly, in perfect condition, and the service is fantastic. I accidentally ordered 2 due to a payment glitch, and returned the second one easily and with no charge. I shall use the company again definitely
18 June 2026
Prompt delivery 👍 great aftercare for…
Prompt delivery 👍 great aftercare for advice 👍very happy 👍
14 April 2026
Great price, speedy delivery – would order again
Great price, speedy delivery – would order again.
Purchased an all-in-one microwave, airfryer and grill. Was discounted on account of some damage to the box. Everything inside was carefully packaged and in pristine condition, so we were delighted!
17 June 2026
Just very good delivery and the product…
Just very good delivery and the product is a vax battery I shall buy again from you.Thanks
11 June 2026
I ordered the wrong model by mistake (I…
I ordered the wrong model by mistake (I am partially sighted). The customer support was exceptional- the correct item arrived so quickly I hadn’t had time returned the wrong one! Great customer service, I highly recommend ✨✨✨✨✨
11 June 2026
Next day delivery and the product is…
Next day delivery and the product is exactly as hoped and expected
18 June 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.