Direct Computers Reviews 600

My old computer was struggling to cope with everyday things related to work, so I started to look on the internet, I thought would it be any cheaper or more reliable to have a bespoke desktop computer made to my specifications, I'm not into IT & I don't know much about these computer systems, so I searched on-line & noticed a few businesses that dealt & advised on which options were best for individual needs, I checked all of the reviews including the customer service after-sales & this one stood out amongst the rest, so I contacted Direct Computers Derby S18 1QJ.
I spoke to a customer service advisor & they arranged for one of there PC Build Technicians to ring me. I received a prearranged phone call from Josh (Computer Technician) from Direct Computers & we talked about what would be best for my requirements, I knew straight away Josh was the right person, polite, patient, understanding & listened to what I needed.
We talked through different systems & what I really required to make my life that little easier, Josh worked out what would be the most suitable & we came to an outcome which I was happy with.
Josh was absolutely amazing with all his advice, knowledge & expertise especially when it came to quality & pricing of parts.
We came up with a new bespoke desktop which fitted my budget.
I'm a full time photography who needed to be pointed in the right direction & Direct Computers with the help & support of Josh have given me the better choice by far, rather than buying a computer from the likes of Amazon for example which wouldn't fit my requirements.
The desktop arrived within 10 days, well packaged which included expanding foam packaging for the inside, protecting all inner workings, I've got to mention this was presented with extreme safety of the components in mind, protection of the external casing was of a high standard, outstanding care must of been taken in packaging (packaging:- take a bow you deserve it).
All the paperwork, the detailed directions & a straight forward diagram which was easy to follow in the setting-up process.
The PC Build was absolutely amazing in looks & performance, I am really pleased I used Direct Computers as the end result was exactly what I wanted. I have since found out the computer was built by the exact person who I talked to at the beginning of this process, I find this is a real win for me as Josh the computer technician knew everything about what we had talked about (Thank you Josh).
Since I've bought this system my go to IT specialist is Direct Computers, perfect customer support, customer service reception team are a real credit to the business & total satisfaction is always their main aim.
It has been an absolute pleasure dealing with Direct Computers, this has to be one of the best experiences I've ever had from any online business, first class company, first class business with trusted people who care, so anything to do with IT these are the go to people, just give them a call it's always free unbiased help & advice.
I'm one very happy customer, 5 stars & well deserved, keep up this standard & you'll always have loyal customers. ⭐⭐⭐⭐⭐

Purchaced new pc with upgrades on some parts for my daughter as a major upgrade from a lagging laptop she absolutly loves it ,games,streaming the lot very pleased

Great service. Speedy delivery. Helpful and friendly staff. A super-fast machine built to my requirements.

Jeffery helped me a lot with running retro games, especially Windows 9x games, on my Steam Deck. Using compatibility tools like Lutris and Wine for non-Steam games made it much easier.

MS-DOS and Windows 9x games run really well on the Steam Deck and SteamOS with this setup. It provides a great experience, and there’s no need to use an emulator or a virtual machine!

I would give it 5stars really helpful 👍

This is got to be one of the best companies I've come across when it comes to PC gaming they've got a lot of options for a lot of people on different kinds of budgets I got a right machine from these

Incredible experience from start to finish!
The support team was absolutely fantastic and so helpful. They patiently guided me through the entire process of customizing and getting my dream PC. I couldn't be happier with the customer service and the final product. Highly recommend!

I ordered a pc from these guys and paid for the speedy build and delivery, sadly due to DHL issues it went slightly over the expected delivery rate. They were very vocal and explaining to me the delays etc. As an apology they extended my warranty which was very nice. The pc it self was very well packaged. The GPU is packed separately to prevent transport damage aswell. Overall very happy and will buy from them again. Thank you

Although my experience didn’t start perfectly, I’m very pleased with how everything was handled in the end.

There were a few initial issues with the PC on arrival and some delays in communication, which was frustrating at first. However, once I raised this, Joshua stepped in and provided excellent support throughout.

He was responsive, professional, and made sure a fair resolution was reached. I received a refund for the 1TB NVMe SSD, as I had already upgraded the storage myself, and the whole process was smooth and hassle-free.

Really appreciate the effort to put things right — it shows strong customer service when a company takes responsibility and follows through.

Overall, a positive experience and I’d be happy to recommend.

Very good service, they replied to my emails pretty quick and I appreciate that. If you're not sure about buying from this company I would strongly recommend them over places like Amazon.

What can I say! Service from Joshua at Direct Computers was second to none. Every (many) question(s) of mine were answered brilliantly, nothing was too much trouble with Joshua being very patient and giving great suggestions/advice when needed during my custom PC order. MASSIVE thanks Joshua! I am very much excited to receiving the PC very soon!

Direct Computers were excellent to deal with. They built exactly the pc I was after to improve my gaming experience. They did so patiently, offering good advice and all for the right price. I can wholeheartedly recommend them to anyone.

I have had a great experience from start to finish i keep changing things and it was not problem to josh and if u need help after the computer has arrived there are there for you delivery was spot on very well packaged just a great company to deal with just trying them you won't be sorry thanks syd

BOUGHT A PC FOR OFFICE, IT WAS VERY COMPETETIVE PRICE PLUS COMES WITH 3 YEARS WARRANTY. PC WORKING GREAT, ORDERED ANOTHER ONE.
STAFF IS GREAT ON CHAT, QUICK AT RESPONSE AND ANSWERS ALL YOUR QUESTIONS.

I love my new pc everything I asked for and josh was amazing help. I will buy another from use again all amazing thank you

Pc came great! Prices are much better than most other prebuilts too!

Joshua helped me a lot in customer service with my stupid questions, I didn't even know how to remove the side pannel lol! But he didn't judge and was king throughout.

I heavy recommend buying from here!

Super fast delivery, ordered at 4:55pm and delivered next day. Had an issue and a replacement was also sent out next day. Great Customer service (Thanks Jeff), will definitely use again in the future.

They helped me out a great dearly, helped out with what I wanted and everything. They knew what I needed for games I requested it for. 100% would suggest it.

Very positive experience
Good price, reasonably fast delivery and a good pc
The downside was their telephone service didn't work, but I asked questions on Facebook fine

I’m extremely happy with my recent upgrade from Direct Computers (graphics card, AIO, and RAM). My PC is now 4 years old, originally built by them, and apart from the occasional random RGB issue (which doesn’t affect performance at all), it’s been absolutely amazing.
For this latest upgrade, Josh at DC was incredibly helpful — knowledgeable, patient, and made the whole process straightforward. The only slight downside was a bit of a wait due to stock availability, but that’s completely understandable and worth it for the service provided.
I’d highly recommend Direct Computers to anyone looking for a reliable build or upgrade. Great service and great support!

Wrong item shipped, but with no way of tracking the original order except the USELESS Shop app. Since there was no sender information on the item that was wrongly shipped, it took some time to realise that an error had taken place. When contacted, DirectComputers customer service said they would ship the correct item for next day delivery. Three working days later, nothing had arrived - until:

STOP PRESS!

Item arrived in the post today... THEY SENT THE WRONG ITEM AGAIN - Instead of the 2TB SSD I'd ordered, I've got another bag of fibre optic cable that is about as much use as a chocolate tea pot to me. UNBELIEVABLY odd mistake to make twice!!

Customer service are 'on it' now, and have offered an upgrade on the original item, which, if it arrives safely, will help to restore equilibrium. Watch this space ;)