Direct Computers Reviews 599

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 131 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, extensive knowledge, and friendly demeanor, making interactions pleasant and informative. The customer service is frequently highlighted as exceptional, with many appreciating the personalized advice and support provided throughout the process, from initial inquiries to post-purchase assistance. The products, particularly custom-built PCs, are well-received for their high quality, performance, and careful packaging, often exceeding expectations. Reviewers also commend the efficient service and prompt delivery, with many noting quick response times and a smooth overall experience. However, some customers also noted issues with delivery delays, unresponsiveness to emails, and receiving faulty products, leading to dissatisfaction with the service and the need for replacements. A few other people also felt that the build quality of their PC was not as expected, with problems like unconnected fans, RGB issues, or incorrect RAM speeds, suggesting a lack of thorough pre-dispatch testing.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with their purchases,... See more

Staff

Consumers find staff to be positive, highlighting their helpfulness, knowledge, and professionalism. Many... See more

Customer service

Reviewers mention positive feedback about customer service, often describing it as incredible, outstanding,... See more

Service

Users describe positive interactions with service, highlighting the helpfulness and professionalism of the... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising fast delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a slight misunderstanding regarding delivery times for a PC ordered on the 23rd Dec. Turns out they gave their staff some extra days off which impacted build times (honestly good for them) as well... See more

Company replied

Rated 5 out of 5 stars

Used Direct Computers to purchase a new processor and fit a new motherboard along with the processor. Joshua who helped us all through the process was fantastic. This company is highly professio... See more

Company replied

Rated 5 out of 5 stars

Really impressed with Direct Computers. The prices are genuinely some of the best I’ve seen, especially the bundles which offer great value. I love that you can upgrade the components too – it makes i... See more

Company replied

Rated 5 out of 5 stars

I ordered a slight change to the basic spec which could not be completed due to faulty component. That was fixed inside 2 working days. System is incredibly fast. I switch between this and my old syst... See more

Company replied


Company details

  1. Computer Store
  2. Computer Hardware Manufacturer
  3. Computer Repair Service
  4. Gaming service Provider

Written by the company

Direct Computers is a Dronfield based Limited IT company operating since 2008, that offers a wide range of IT products including high-quality desktops, laptops, memory, and more. We also provide experience in delivering professional and comprehensive IT Services to a large range of clients including day-to-day frontline support, full systems integration, and consulting and project planning. Matching advice and support to our clients, our focus on impeccable customer service and a policy of complete honesty are the core values.


Contact info

4.9

Excellent

TrustScore 5 out of 5

599 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

Brilliant

Brilliant, professional, friendly service. Would highly recommend.

26 November 2025
Unprompted review
Direct Computers logo

Reply from Direct Computers

Hi D Hurst,

Thank you for your kind words! We’re glad you had a positive experience and really appreciate your recommendation.

– The Direct Computers Team

Rated 5 out of 5 stars

Fantastic! 5 star!

Fantastic!! I was struggling to know which pc gaming tower to purchase for my daughter and they were so efficient and helpful. Quick responses and it was like having my own personal shopper help me with all my questions. Would not hesitate to recommend. Thank you for all the valuable help!

25 November 2025
Unprompted review
Direct Computers logo

Reply from Direct Computers

Hi Charlotte,

Thank you for your fantastic review! We’re thrilled to hear we could help you find the perfect gaming PC for your daughter and make the process easy and efficient. Your recommendation means a lot to us!

– The Direct Computers Team

Rated 5 out of 5 stars

Amazing customer service

Sadly, the computer I ordered was damaged in transit. I contacted customer services and spoke to Josh and was just amazed that they managed to sort out a replacement within a couple of days. The most incredible customer service. Computer all set up and running really well, also much quieter than my previous desktop. Would definitely buy again and can't recommend highly enough.

6 November 2025
Unprompted review
Direct Computers logo

Reply from Direct Computers

Hi Sandra,

Thank you for your kind words! We’re glad we could quickly sort out a replacement and that your new PC is running well and quietly. It’s wonderful to hear you’re happy with our service, and we really appreciate your recommendation!

– The Direct Computers Team

Rated 5 out of 5 stars

Very good experience.

Ordered a custom gaming pc, the company was great. It looks and runs really nice and support replies to any queries really quickly. Definitely recommend!

10 November 2025
Unprompted review
Direct Computers logo

Reply from Direct Computers

Hi Merv,

Thank you for your kind words! We’re delighted to hear your custom gaming PC looks and runs great, and that our support was quick to help. We really appreciate your recommendation!

– The Direct Computers Team

Rated 5 out of 5 stars

Faultless Comany amd great Price

I did quite a bit of research and found a great base model and upgraded a little on the CPU (not many cos allow this) and hard drive.

Fantastic price and simple to order. Service was brilliant kept in constant contact and quickly answered any queries.

When model arrived Courier had decided to bounce it on the floor causing case to break the case and fans.

Sending it back was simple and efficient and arrived back (undamaged) several days later.

I have had it for several weeks. Couldn't be happier. Does exactly what it says on the tin. Ive a machine that plays high-quality games in 1440p and 4k resolution.

Definately recommend this company

17 November 2025
Unprompted review
Direct Computers logo

Reply from Direct Computers

Hi Daryl,

Thank you for your detailed review! We’re thrilled to hear you’re happy with your upgraded PC and that it’s performing so well for high-quality gaming. We’re glad the return process went smoothly and that our team could keep you informed throughout. Your recommendation means a lot to us!

– The Direct Computers Team

Rated 5 out of 5 stars

Great customer service kept me…

Great customer service kept me up-to-date all the way helped me pick perfect pc for me

8 November 2025
Unprompted review
Direct Computers logo

Reply from Direct Computers

Hi William,

Thank you for your review! We’re glad our team could keep you updated and help you choose the perfect PC. We really appreciate your feedback!

– The Direct Computers Team

Rated 5 out of 5 stars

Highly Recommend

Spent quite a bit of time researching the perfect custom build for my needs and foudn DirectComputers. The team were really helpful and the rig is simply superb! Highly recommend.

13 November 2025
Unprompted review
Direct Computers logo

Reply from Direct Computers

Hi Mr Houghton,

Thank you for your kind words! We’re thrilled to hear you’re enjoying your custom build and that our team could help you find the perfect rig for your needs. Your recommendation means a lot to us!

– The Direct Computers Team

Rated 5 out of 5 stars

Great communication great service…

Great communication great service highly recommend

11 November 2025
Unprompted review
Direct Computers logo

Reply from Direct Computers

Hi Lesley,

Thank you for your kind review! We’re glad you had a positive experience with our communication and service. Your recommendation means a lot to us!

– The Direct Computers Team

Rated 5 out of 5 stars

Great pc company

Fantastic company I would highly recommend them if you have any questions just drop an email and it's answered within few hours. The pcs are reasonable priced.
I would definitely buy from them again🙂

22 October 2025
Unprompted review
Direct Computers logo

Reply from Direct Computers

Hi Kerry,

Thank you for your kind words! We’re thrilled to hear you had a positive experience with our team and that your PC met your expectations. We really appreciate your recommendation and look forward to helping you again in the future!

– The Direct Computers Team

Rated 5 out of 5 stars

Easy to select the right solution I…

Easy to select the right solution I needed, drop down menu if you weren’t quite sure. Excellent price and well packed with delivery within the time frame specified.

10 November 2025
Unprompted review
Direct Computers logo

Reply from Direct Computers

Hi Martin,

Thank you for your review! We’re glad our website made it easy to select the right solution and that your order arrived on time and well-packaged. We really appreciate your feedback!

– The Direct Computers Team

Rated 4 out of 5 stars

Helpful quick and friendly service

Helpful quick and friendly service. Loving my new PC.

28 October 2025
Unprompted review
Direct Computers logo

Reply from Direct Computers

Hi Anthony,

Thank you for your review! We’re glad you found our service helpful and quick, and that you’re enjoying your new PC.

– The Direct Computers Team

Rated 5 out of 5 stars

Fantastic advice, fantastic pc, fantastic value.

Ordered a custom pc from Direct Computers and Joshua was brilliant throughout the whole process, giving great advice which which I trusted, and support after I received the pc. Not once did he come across as overselling or pushy, he simply helped me choose parts for a good value pc that suited my needs and budget.

The PC arrived very well-packaged and was ready to go from the off.

There was a slight delay of a couple of days as one of the components was damaged during their testing, but it wasn't an issue at all and I was kept updated throughout.

There was a slight issue that I'd caused by changing some settings and Josh replied to me very swiftly and the problem was solved.

I wouldn't hesitate buying again from Direct Computers

22 October 2025
Unprompted review
Direct Computers logo

Reply from Direct Computers

Hi Stevie,

Thank you so much for your detailed review! We’re thrilled to hear that Joshua and the team could guide you through the build process and provide support after delivery. We’re glad the PC arrived well-packaged and ready to go, and that any minor issues were quickly resolved. Your trust and recommendation mean a lot to us!

– The Direct Computers Team

Rated 5 out of 5 stars

Really good service and fast delivery

Really good service and fast delivery
Definitely be using again in the future

25 October 2025
Unprompted review
Direct Computers logo

Reply from Direct Computers

Hi Bobby,

Thank you for your review! We’re glad you’re happy with our service and fast delivery. We look forward to helping you again in the future!

– The Direct Computers Team

Rated 5 out of 5 stars

Excellent Service and Great New Computer


I found the Direct Computers website very clear and easy to navigate when I was researching and the company was easy to reach and speak to. I was impressed by the personal advice and service I received. I believe my PC is excellent value for money- the price was the very best I have seen. The computer itself is fast and a real joy to use. Many thanks Direct Computers.

27 October 2025
Unprompted review
Direct Computers logo

Reply from Direct Computers

Hi Anthony,

Thank you for your kind words! We’re delighted to hear you found our website easy to use and enjoyed the personal advice from our team. It’s great to know your new PC is giving you excellent performance and value. We really appreciate your feedback!

– The Direct Computers Team

Rated 5 out of 5 stars

Best gaming computer company I've worked with

User interface on website for building computer was easy and informative. Computer came ready to play right out of the box with zero issues and secure packaging. I really appreciate the attention to detail of Direct Computers and will definitely be buying my future upgrade components from them.

28 August 2025
Unprompted review
Direct Computers logo

Reply from Direct Computers

Hi Luke,

Thank you for your kind review! We’re thrilled to hear your PC arrived ready to go, and that you found our website and packaging helpful. We really appreciate your feedback and look forward to helping with your future upgrades!

– The Direct Computers Team

Rated 5 out of 5 stars

Windows 11 PC

Bought a DC Home Office Slim - i5-14400, 16GB DDR4, 500GB SSD, Intel Desktop PC as a replacement for an out of date Windows 10 PC. Great customer service when ordering the new box and sorting out a few minor teething problems. Overall, very happy with the new PC and would highly recommend Direct Computers.

3 September 2025
Unprompted review
Direct Computers logo

Reply from Direct Computers

Hi Mark,

Thank you for your kind review! We’re thrilled to hear you’re happy with your new DC Home Office Slim and that our team could help with the minor teething issues. Your recommendation means a lot to us!

– The Direct Computers Team

Rated 5 out of 5 stars

Fixed a small issue really quickly

I ordered a slight change to the basic spec which could not be completed due to faulty component. That was fixed inside 2 working days. System is incredibly fast. I switch between this and my old system on s single 32" 4k monitor. The graphics are far sharper and the colours better on the new machine. Despite the fact that the machine has fans, the temperature management hasn't asked them to come on yet. The silence is a real bonus.

14 October 2025
Unprompted review
Direct Computers logo

Reply from Direct Computers

Hi John,

Thank you for your detailed review! We’re glad we could resolve the issue quickly and that your new system is performing so well. It’s great to hear you’re enjoying the improved graphics, colour, and quiet operation. We really appreciate your feedback!

– The Direct Computers Team

Rated 5 out of 5 stars

all sorted…

now been sorted out i might have jumped the gun with my review but in the end they were very helpfull

12 October 2025
Unprompted review
Direct Computers logo

Reply from Direct Computers

Thanks so much for updating your review — we really appreciate it! 😊 We’re glad everything got sorted in the end and that our team could help. If you ever need any further assistance, we’re always here to help.

Rated 5 out of 5 stars

Need computer services? Look no further!

I went to Direct Computers to buy some thermal paste. Whilst I was there, the staff helped with advice about Intel coolers and were happy to fit the new cooler I had taken with me as the old one had suffered broken supports in transit.
I am very grateful to them. They didn't want to charge me either.
Most generous, guys. Thank you. 🙂

14 October 2025
Unprompted review
Direct Computers logo

Reply from Direct Computers

Thank you so much for your kind words! 😊 We're really glad we could help get your cooler sorted and offer some advice along the way. We always try to go the extra mile for our customers — even for the little things! Appreciate you taking the time to share your experience.

Rated 4 out of 5 stars

Would buy from supplier again

Professionally build hardware and well packed secure delivery service but the only fault i found was, the pre-done login set-up on the pc didn’t allow me to access, my xbox app and had a conflict with the suppliers account and had to reset the pc, to fix the issue.

3 October 2025
Unprompted review
Direct Computers logo

Reply from Direct Computers

Thank you for your feedback and for choosing Direct Computers! We're really pleased to hear you were happy with the build quality and delivery. 😊 Sorry to hear about the login issue — that’s great feedback and something we’ll review to make sure setup is even smoother next time. We really appreciate your support and hope you enjoy your new PC!

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