Dinnerly AU Reviews 1,339

The food is great!!! Easy to make and super delicious!!
So much variety as well!!

Low Carb Meals were a little light on the veg department, otherwise the flavour and meat portions were great.

Unfortunately the yoghurt and salad dressing burst in our last two delivery bags , smearing everything else in the frig bag .

Convenient
Fresh ingredients
Easy recipes
Delicious
Money saver

My first two deliveries arrived on time and were great. My second delivery was not to my address however someone found it and dropped it to our address about 6 hours later. The recipe states to wash vegetables as they come straight from their farm, I’m unsure about this as the carrot was bendy and access carrot snaps on bend. Anyway, we used all ingredients and they were fine. Everyone loved the meals and flavouring, kids included. Recipes are great but be careful when marinating veggies as 20mins isn’t really long enough and we ended up eating raw onion once. Overall I recommend dinnerly and I look forward to eating what I’ve made. Great easy to follow recipes.

I was a loyal Dinnerly customer for over three years, spending over $5,000 annually on their meal delivery service. I frequently recommended them to friends and family due to their quality and value. Unfortunately, my recent experience has completely changed my opinion of this company.

While traveling overseas, my phone was stolen, forcing me to cancel my linked debit card. During this time, Dinnerly attempted to charge my card for a box. When the payment failed, they still delivered the box without authorization. Upon my return, I was met with an unexpected bill for this order and a complete lack of empathy or resolution from their customer service team.

Despite raising valid concerns about their policy of processing unpaid orders without explicit customer consent, I was repeatedly dismissed and told to pay. Their customer service demonstrated no understanding or willingness to accommodate a long-standing customer facing an unusual circumstance.

To make matters worse, Dinnerly escalated the situation by sending a debt collector after me for a mere $86. This aggressive and unnecessary action over such a small amount, especially given my years of loyalty and substantial spending, is both insulting and indicative of their disregard for their customers.

Dinnerly’s approach to customer service is appalling. Instead of acknowledging their role in this miscommunication and working towards a resolution, they hid behind their terms and conditions. This lack of accountability and empathy is a disgrace, especially for a subscription-based service that relies on customer loyalty.

I have since canceled my subscription and will never use their service again. What was once a company I supported and praised has become an example of poor customer care. If you’re considering Dinnerly, be aware that their policies prioritize their bottom line over their customers and that they have no qualms about sending debt collectors after you for trivial amounts.

Dinnerly has lost not just my business but my trust—and I will not hesitate to share this negative experience with others.

While the meals were generally nice and enjoyable, as long as you remembered to place your order, there was a major issue with the quality of the meat. On at least five occasions, the meat was delivered completely spoiled—not just slightly off, but so bad that opening the package was like being hit with a terrible smell. This clearly indicated that the meat was already spoiled when it arrived, as my storage conditions were fine and other meats remained fresh.

Each time this happened, I ended up losing money. The refunds didn’t fully cover the cost of replacing the meat at the store, where prices were higher, or I had to scramble to buy dinner elsewhere, leaving me out of pocket. This defeats the whole purpose of the service, which is supposed to provide convenience.

After the fifth time, I cancelled my account. Even then, they only offered a refund to my account instead of my card, and I never received it. For $8, it’s not worth my time to chase, but it adds to the frustration. Despite filing multiple complaints, the company only ever gave generic responses claiming they would "look into it," but nothing changed.

This recurring issue poses a serious health risk and should be reported to health authorities. It’s unacceptable for a service to handle food safety so poorly.

Edit in response to Dinnerly reply:
Firstly, it wasn’t chicken—it was mince on four occasions and beef strips once. I’m 47 years old and have been grocery shopping for a long time. I don’t need to be treated like a child when it comes to understanding meat packaging and storage. The box and delivery were fine—there were no delays or damages, and everything was brought in and stored correctly as soon as it arrived.

The recurring issue here is not about packaging odors or mishandling on my part; it’s about your service delivering spoiled meat. Excuses about "confinement odor" do not apply here. The smell was unmistakably that of meat gone bad, and this happened repeatedly. This is a serious food safety issue, and the health department should be advised.

Additionally, I specifically requested the refund be processed back to my card after I canceled my account, yet I was ignored and effectively ghosted. Please do not try to sidestep this point, as it further demonstrates poor customer service and lack of accountability.

If your company values customer trust, I suggest you focus less on excusing these failures and more on addressing the underlying issues with your quality control and refund process.

Never received my delivery I followed the step outing the pin on their localisation thing, taking pictures of my building and where to leave the delivery… well they ended up delivering somewhere else as the delivery picture doesn’t match my place…
I’m glad I took picture of my place and stuff very useful… what are you actually doing with those information if you can’t deliver?

I thought I had put all my deliveries on hold, until I discovered a purchase on my credit card for a delivery the next day. I could not choose my meals as it was to late. Is it just me or is three mince meals in a row not great. Dinnerly has lots of options to choose from and I received three packets of mince some sweet potato, a quarter of cauli and some herbs and seasoning. I do not feel that this is value for money. I don’t want 6 mince meals in a row for my dinner and lunch as the meals are for two. There was no advance warning that I was going to be getting the meals so I could cancel or choose for myself, and no recipe cards to know what to do with the ingredients. I had cancelled my account so could not access on line.
I won’t be resigning again..better value in the shops. All the recipes are in the same theme with no variation. If you do not like Asian style food then to bad for you.

I have been ordering from Dinnerly for a while, it is not great but not bad either. On 25 Nov I received ny most rent box, the ice pouch is broken and water was leaking everywhere. I also found my ravioli had a used by date of 08 Oct. unfortunately I was told by the CS that since I used credit for the box I will not be given a refund. This seems not making sense to me as credit is also money, I believe this is not an acceptable service for an Australian business and suggest others to be careful when choosing them.

Love the food but can only have about once a month as that's what fits in best with my family as some work away. Been with the company for a while now but was disappointed that my del day had to be changed from Mon to Thurs without even consulting me. Thursday is not so great as that is the day I'm working. First time it was left out on the footpath, partly due to my fault as we now have fence and gates.
Was wondering if fish is frozen at any time or is it still ok for me to freeze until I'm ready to use it? Thanx again.

Could never resolve issues of non delivery to my doorstep- when they outsourced delivery to cut costs no longer did we find our box on our doorstep rather, always thrown under bushes/ outside periphery of my adresss on a busy street/ placed on several neighbours doorstep, this went on for a couple of months so I unsubscribed, (a year or so ago, since complaints were never remediated) . I was hounded for a few months with 'come back to us' deals. I reactivated my account to see what was on offer ( the only way you can see the menu) only to see they are sneaking ad on prices for most meat dishes where before it was only 2-3. I decided to go with Quitelike as it would work out the same but for higher quality (according to reviews). By merely looking at the menu dinnerly have billed me extracting funds from my account without consent or knowledge until i got an SMS advising a (random) box was being delivered- their choosing. Too bad Im in Lithgow till friday- I can only imagine over the course of the next few days in sydney with noone home the bush turkeys having a field day with rotten meat to deal with whats left in the ☼ for several days. Was told too bad these were the terms and conditions set out originally and to donate this (random box of food) to my neighbours- no refund issued. Initiated a chargeback with my bank and complaint to fair trading. Theives.

We have been using this service for quite sometime. Have given them specific instructions of where to leave the box. In the last few months or so the driver keeps putting the box in front of the door when the instructions are through side gate, so if it rains the box won't get wet. We do have camera door bell and watched him deliver, we called out but NO REPLY he just kept walking. OBVIOUSLY they dont read the instructions.

Absolutely love these recipes and meals enjoying something different each day and my hubby and I bonding over a new love of cooking thanks so much. So easy every week and such a great price

Loving Dinnerly. At this stage, I'm certainly saving money. It will be interesting once my discounts are used up as to whether the savings continue. Money aside, the food is delicious and the recipes are easy to follow. My only critique would be that, if following the recipes to a tee, too many pans are used. With a bit of sense, you can plan ahead and re-use the pan - saves washing up! And it would be good if airfryer instructions could be added as well as the oven instructions.

Love the food, always great quality

This is absolutely worthy of 1 star I would rate no stars if possible. They don’t care about their customers. The inconvenience of having off meat (which by the way is illegal) should be compensated not “credited”. I am a mother who can’t just run to the shop to get the ingredient I have to replace. I had to make a whole new dinner because the meat was not packaged to the Australian standards. So just use hello fresh

Dinnerly is a great option for to add some variety into meal times! Cheaper than other meal kit services too!

Fantastic food, easy to prepare and very tasty. Best value meal kit.

The food is very fresh and easy to cook, I love the variety, and it's saving me money,as I am getting just the right amount for each recipe. Which I can't get from the supermarket