Dick Smith Reviews 1,563

TrustScore 3 out of 5

3.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 801 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the competitive pricing and the range of products available. People often find the website easy to navigate, and some report quick and efficient delivery services. However, some people were dissatisfied with various aspects. Issues include unclear ordering processes, products arriving damaged or not as described, and items being past their expiry date. Some customers also experienced problems with delivery tracking, delayed shipments, or orders not arriving at all. There are also mentions of difficulties with customer service and returns, particularly regarding faulty items or issues with third-party sellers.

What people talk about most

Product

Customers had ambiguous experiences with product. Many reviewers found products to be cheaper than other... See more

Delivery service

Consumers find delivery services to be ambiguous. While many praise fast and efficient delivery, with some... See more

Order

People report ambiguous experiences with order. Many customers praise the quick delivery and ease of the... See more

Price

Customers consistently note ambiguous experiences with price. Many reviewers praise competitive prices,... See more

Website

Users describe ambiguous interactions with the website. Many customers found the website easy to navigate and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I got a great price on the product I was after, but a bit disappointed that I missed the delivery date when ordering it, as it’s a bit in the future, which I didn’t see until the confirmation email ca... See more

Rated 4 out of 5 stars

Easy to order online. The reason for the 4 star is that I got an email request to review 4 days after purchase, however it was clear the item was not going to be delivered for several weeks. How am I... See more

Rated 2 out of 5 stars

Purchased dish washer tablets and was quite happy with the price. However on receiving the parcel I found out that the product is past the expiry date. It is probably OK though I am not sure what can... See more

Rated 2 out of 5 stars

Purchased ear buds for my husband for christmas and one wasn't working. Contacted their help email as you can't call anyone. Never heard back. Contacted Bose directly and a new pair are on the way! Th... See more


Company details

  1. Electronics Store

Information provided by various external sources

Dick Smith has all the biggest brands in tech at amazing prices. Find incredible deals on iPhone, Samsung, TVs, audio, cameras and more at Dick Smith.


Contact info

3.2

Average

TrustScore 3 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional Marketing

The order was acknowledged, delivery advised and received within four days of order. The packing very professional to avoid any damage in transit. Items tested and found to meet the requirement 100%.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Smooth transition

Smooth transition. Tracking available and purchase as described. I had no issues shopping online with Dic Smith. Everything went smoothly and I'm happy with my purchase. Thank you. Yes I left the k off as Google wouldn't let me use the full name. Inappropriate language apparently 😂

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Easy shopping

Easy shopping , Quick buy and payment selections and service .
Also keeps me updated on collection and shipment.

Awesome service.

2 April 2026
Unprompted review
Rated 4 out of 5 stars

I've always loved D Smith

I've always loved D Smith, when it was actually D Smith.
Now its associated with Kogan, I was tricked into a special deal which was going to cost me $149pa, and which I don't need or want.
Please DS, be more clear about your "FIRST" deal up front.

4 April 2026
Unprompted review
Rated 2 out of 5 stars

hidden subscriptions

Great deals, quick service. BUT BEWARE OF THE HIDDEN SIGN UP TO UNWANTED SUBSCRIPTIONS!! $129 was debited from my account nealry 2 weeks ago and Im still trying to get a refund. the customer service is terrbile

4 April 2026
Unprompted review
Rated 4 out of 5 stars

Good communication

The product I ordered wasn’t actually in stock because of an error on their end, but I was really impressed with their communication and attempts to rectify the situation :)

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Iphone purchase

I bought an iPhone described as in excellent condition. And it was.
It also arrived more quickly than expected. I’m a happy customer.

2 April 2026
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look