Dick Smith Reviews 1,563

So disappointed to find out Mr Smith has sold out. Thought this was a true blue Australian company. Shame on you Mr Smith. Haven't received my items yet. But not happy about the reviews I've read.

If I could give Zero i would.
D Smith are now owned by Chinese Company Kogan.
There customer service phone number is a recorded message.
The APP goes around in circles and no live chat although they state there is.
I ordered an item that arrived with no problems and then 15 days later $129 was deducted from my account.
On investigating It was a charge for D SMITH MEMBERSHIP.
On further investigation it became apparent this is a ploy by D SMITH/KOGAN that they do not warn you about it when you order.
There are plenty of reports of this online and people contact There merchant for a CHARGE BACK.
Won't be long and they will be prosecuted for this disenguous act.

Easy to order and delivery was very prompt.

If I could give zero stars I would.
I ordered a product around 3 weeks ago. Received it. Late this afternoon I saw on my bank account a seperate bill for $129 for their “First Benefits scheme.”
Now to be clear I’m a struggling single parent and I don’t join ANY benefits scheme. Ever. At all.
The transaction stated I got the scheme at 6:11am today.
But last night I dropped my phone into the washing up water and it was f**ked. I couldn’t use it. I got it repaired today. I got my phone back at 2:49pm as per my phone repair bill. So there was NO way I could have bought this-even by mistake.
And trying to get it cancelled was a huge issue I had to scroll through endless “are you sure you want to leave” messages with advertising on what I’d lose before I finally got to a screen that accepted my choice for something I NEVER asked for.
I am very angry. I have to wait 7 business days to get this money back. Time I cannot afford to not have that money for. PLUS if I were more fortunate I wouldn’t have noticed the money gone.
I will NEVER buy from DickSmith again. For any reason.

I purchased a cabinet unit online so as with anything unseen it could have been a disaster. It was far from it, with a very quick delivery to my home, and a good quality, perfect for my requirements unit which ticked every box!

I ordered a t-shirt for a birthday gift on 13 March. The item wasn't shipped until 18 March. Now on 27 March the item still hasn't arrived (I've missed the birthday now). The ordering/shipping process wasn't particularly transparent, but the bigger complaint I have is that the shipping was expensive. If I get free (or cheap) shipping I don't expect speed. When shipping costs are high then the item should arrive quickly!! Not good enough.

I purchased a trail camera and afrer purchasing i attempted to have my address changed within minutes of purchase. At no time there was no assistance organised and 5 days later to have this rectified
Customer assistance is poor

I got it quick. As my Son works for Team Golbal Express he brought it home for me ,which I paid $88.95 for delivery do it yet any of that fee back as it was not delivered

this time ds. did a great job with my order and i look forward to doing the next one

Thank you for processing my order so quickly. Excellent service. I will certainly coming back to you in future.

The quality and communication are nil avoid this company at all cost s and you will be much better off

I only saw the product ( coffee table), online, so I could not be sure if I would really like it.
Arrived this morning, and YES, I really do love it.
Also, because it was part glass it was really heavy, however, the delivery gentleman insisted on delivering it inside my front door. I would never have been able to lift it alone. Very grateful to him.First class gentleman.

Very good!, easy to navigate buying experience.

I had a great experience using this site today. Even though I was searching for a bit of an 'out-there' item, the search tool handled it perfectly and gave me immediate results. Once I found my product, the payment process was a breeze. It’s rare to find a site that has such a easy sales process.

Website fairly easy to follow. However, I didn't realise the object I ordered to purchase was coming from Overseas until I completed my Order & paid for it.

Good quality leather Trutex belts at a competitive price

I'm in my 80ts and found your sites very easy to order thanks. Margaret cotton

G'day,
I purchased a Refurbished Window 11 Desktop Computer. I was so pleased with the quick service. I received in within a few days. The computer arrived with only the power plug lead. The monitor I have would not connect to the desktop. There was a little USB that came with it. I am 85 years old and my I T skills are limited. I have written to the company to ask what leads I need so that I can get the machine up and running. I also asked where I need to put the USB. All my family live interstate and my friends are old like me. I hope that I receive a reply from the company

That’s a great in customers service