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DianhuaChina.com Reviews 

1,252
TrustScore 4.5 out of 5

4.3

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Rated 1 out of 5 stars

I would give this service a zero if that were an option. I added more money to my account because I was unable to call Shanghai, China, but the service still did not work. When I placed the cal... See more

Rated 5 out of 5 stars

I have used $5 per month for free calling in Dianhuachina.com for two or three years because my elderly parents can use traditional phone only. My father passed away at his 94 years old. My mom is 90... See more

Rated 5 out of 5 stars

The most convenient phone card I have ever had. High recommend, it's really great to have a company still focused on phone card while cell phones are so popular, and everyone seems to be using social... See more

Rated 5 out of 5 stars

The price is cheap, the answering staff is very patient to answer questions, I asked a lot of questions, she was very patient and answered, I bought a calling card very satisfied, I hope everyone who... See more

Company details

  1. Telecommunications Service Provider
  2. Internet Service Provider
  3. Mobile Network Operator
  4. Phone and Internet Service

About DianhuaChina.com

Written by the company

DianhuaChina.com is an international telecommunications website dedicated to Chinese immigrants all over the world. DianhuaChina.com helps Chinese keep in touch with everyone back home through a wide range of services: prepaid credit, monthly plans, and mobile recharge. Founded in 2008, DianhuaChina.com has always successfully accomplished its mission: bringing people together regardless of their location.

For more info, visit:

We're here to help!

Written by the company

24/7 Customer Service

International Calling to China

Free Calling Apps | 100% Quality Guarantee



  • No hidden fees
  • Pay only for the minutes you use. No hidden charges or other fees.
  • 1 Minute Rounding
  • You will be charged for your calls by 1 minute rounding. ⁦
  • $5⁩ Minimum Order
  • Try Voice Credit for a low minimum order and enjoy long international calls.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.3

All reviews

(1,252)

17 reviews in the last 12 months

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Rated 1 out of 5 stars

I am not able to call any number in China on May 29th and 30th with numerous attempts

I am not able to call any number in China since May 29th Monday. I attempted numerous times on May 29th and 30th. I called a few numbers in China, including fixed line and mobile. It always rang once then disconnected. I also tried different access number including Sydney, Melbourne, and Brisbane, all having same issue.

I had this issue a few weeks ago and reported to customer support. I was told it's one-off but it seems recurring.

I have been with DianhuaChina.com for many years. If this problem persists and I am not able to make overseas calls when needed, I have to ask for refund of remaining credit and find another service provider.

27 May 2023
DianhuaChina.com logo

Reply from DianhuaChina.com

Hi Dicky,

Thank you for getting in touch with us. It seems there was a problem on China's side, but they managed to fix it, and we can see that you can now make calls.

For any other issues, our Customer Support service is available 24/7.

We appreciate your patience,
DianhuaChina.com

Rated 5 out of 5 stars

satisfied customer

make several calls each month have always been able to complete with very good sound quality we have tried several companies over the years but this is by far the best

24 February 2023
Rated 5 out of 5 stars

I had bought time to call China and…

I had bought time to call China and Europe. 4 years later the credit is still here. The connection is very clear and it is very easy to refill the balance. Call China for a penny per minute. Really a very good deal.

11 March 2023
Rated 2 out of 5 stars

I couldn't hear the voice of the other party

Recently, when I made a call to China, I could not hear the voice of the other party after it was connected. I need to hang up and call again. At least 5 and 6 times before I can hear the voice of the other party, and the fee of $0.01 will be deducted for each recall.

8 March 2023
Rated 5 out of 5 stars

Good choice

I used this service few months now since my own phone services charged a lot of more for international calls ,this one I can use both my line lines and cell to make calls , really easy and good quality!

6 March 2023

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