I would give this service a zero if that were an option. I added more money to my account because I was unable to call Shanghai, China, but the service still did not work. When I placed the cal... See more
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See what reviewers are saying
Often we have connection issues. The person on the other end can't hear, calls can't go through, dropped calls, messages that state we don't have enough credits even though we have an unlimited plan... See more
Company replied
I have used $5 per month for free calling in Dianhuachina.com for two or three years because my elderly parents can use traditional phone only. My father passed away at his 94 years old. My mom is 90... See more
Sorry guys second time using to call China. Both times could not reach number. Thought they used a terminal in China to call Chinese numbers but no it's like dialing yourself direct and china blocks c... See more
Company replied
Company details
- Telecommunications Service Provider
- Internet Service Provider
- Mobile Network Operator
- Phone and Internet Service
About DianhuaChina.com
Written by the company
DianhuaChina.com is an international telecommunications website dedicated to Chinese immigrants all over the world. DianhuaChina.com helps Chinese keep in touch with everyone back home through a wide range of services: prepaid credit, monthly plans, and mobile recharge. Founded in 2008, DianhuaChina.com has always successfully accomplished its mission: bringing people together regardless of their location.
For more info, visit:
For more info, visit:
We're here to help!
Written by the company
- 24/7 Customer Service
International Calling to China
Free Calling Apps | 100% Quality Guarantee
- No hidden fees Pay only for the minutes you use. No hidden charges or other fees.
- 1 Minute Rounding You will be charged for your calls by 1 minute rounding.
- $5 Minimum Order Try Voice Credit for a low minimum order and enjoy long international calls.
Contact info
4780 Ashford Dunwoody Rd, Suite A 236, 30338, Atlanta GA, United States
- +1 678 528 0398
- customerservice@dianhuachina.com
- dianhuachina.com
4.3
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Your phone is easy to access. And the sound quality is good.
17 September 2023
Quality of tele-communication.
5 September 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Huge rate increase recently
I used to like the service and gave it a five star. But recently there was a rate hike from 1 cent a minute to 2.5 cent a minute and this was a huge increase. The quality of the call also seems not as good as before.
30 August 2023
Reply from DianhuaChina.com
Hi Jin,
Thank you for your feedback. For connection problems, please contact our Customer Support agents right when it happens, so they can investigate and help you out.
Also, the rates go up and down according to the costs on the local market. They reflect a certain market dynamics.
If you've subscribed to our spam-free newsletter you'll be notified when rates go down.
You can get a better price with a calling plan, that can be canceled when you don't need it any longer, with no penalties: https://dianhuachina.com/calling-plan
Also, there are ways to get free credit:
- Offers by email (bonuses and discounts)
- Thank You points on every purchase, that can be converted into Voice Credit they amount to 1000
- Referral code for your friends. Every time a friend places his/her first order on the website using your referral code, you get $5 worth Thank You points in your account.
Keep in touch!
DianhuaChina.com
Reply from DianhuaChina.com
Hi Chunhui,
Thank you for your feedback. The rates go up and down according to the costs on the local market. They reflect a certain market dynamics.
If you've subscribed to our spam-free newsletter you'll be notified when rates go down.
You can get a better price with a calling plan, that can be canceled when you don't need it any longer, with no penalties: https://dianhuachina.com/calling-plan
Also, there are ways to get free credit:
- Offers by email (bonuses and discounts)
- Thank You points on every purchase, that can be converted into Voice Credit they amount to 1000
- Referral code for your friends. Every time a friend places his/her first order on the website using your referral code, you get $5 worth Thank You points in your account.
Keep in touch!
DianhuaChina.com
Reply from DianhuaChina.com
Hi Robert,
Thank you for reaching out. As you were already informed, due to security, you will not be able to use the account with us. If you have any other questions related to this, please contact our Customer Support Team, available 24/7: https://dianhuachina.com/contact
Have a nice day,
DianhuaChina.com
Rate increased
There is a great jumping up of the rate, from 1 cent/min to 2.5 cent/min. This is not reasonable!
30 July 2023
Reply from DianhuaChina.com
Hi Mike,
Thank you for your feedback. The rates go up and down according to the costs on the local market. They reflect a certain market dynamics.
If you've subscribed to our spam-free newsletter you'll be notified when rates go down.
You can get a better price with a calling plan, that can be canceled when you don't need it any longer, with no penalties: https://dianhuachina.com/calling-plan
Also, there are ways to get free credit:
- Offers by email (bonuses and discounts)
- Thank You points on every purchase, that can be converted into Voice Credit they amount to 1000
- Referral code for your friends. Every time a friend places his/her first order on the website using your referral code, you get $5 worth Thank You points in your account.
Keep in touch!
DianhuaChina.com
The phone was often disconnected during…
The phone was often disconnected during the conversation.
The app interface is great
27 July 2023
Reply from DianhuaChina.com
Hi Yijun,
Thanks for reaching out. Please take into consideration that, when using the app, the quality of the calls relies on your internet connection, device settings, and sometimes the network of the person whom you are calling.
To improve your connection, please check if:
- You have the latest app version installed on your device.
- Your Internet connection is fast enough to connect to our servers.
- You have set up your Caller ID, to ensure a high successful connection and call quality. The Caller ID is the number that will display on the screen of the person you call.
You can also use the Offline Calling feature or try an access number available for your location.
Try the above and let us know if you still encounter difficulties.
For any other questions, our Support Team is available 24/7.
Keep in touch!
DianhuaChina.com
Always Perfect When My Wife Calls Her…
Always Perfect When My Wife Calls Her Family And Friends In China. 👍
26 July 2023
I have been using it for many years
I have been using it for many years. Easy to use! The call quality is good most of the times.
18 July 2023
The price will be increased to 2.5…
The price will be increased to 2.5 cents/min from 6/27/2023. I may consider to move to google call which is 2 cents per minutes. I make a lot of calls to China. Currently I use both of them with no problem. Thanks!
27 June 2023
Unprompted review
Reply from DianhuaChina.com
Hi Jay Lu,
Thank you for your feedback. The rates go up and down according to the costs on the local market. They reflect a certain market dynamics.
If you've subscribed to our spam-free newsletter you'll be notified when rates go down.
You can get a better price with a Monthly Plan, that can be canceled when you don't need it any longer, with no penalties: https://dianhuachina.com/calling-plan
Also, there are ways to get free credit:
- Offers by email (bonuses and discounts)
- Thank You points on every purchase, that can be converted into Voice Credit they amount to 1000
- Referral code for your friends. Every time a friend places his/her first order on the website using your referral code, you get $5 worth Thank You points in your account.
Keep in touch!
DianhuaChina.com
Easy and reliable but the line cut off every hour in a long call
The system is easy to use and always works. The reason I gives it a four star is that in a long phone call, the line is cut off very hour. One has to dial the number again. it's inconvenient and very annoying.
11 June 2023
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