Desser & Company Reviews 

1,662
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We are delighted with the new cushions we ordered from Desser for our Madrid cane suite. Would highly recommend this Company. Our initial inquiry regarding the replacement cushions was efficiently... See more

Rated 5 out of 5 stars

Beautiful rattan furniture - 2 single opera light oak chairs + lamp table and footstool to match in biscuit. Well built, sturdy and very comfortable. Ordered 1/10 and delivered 11/10 Very pleased w... See more

Rated 5 out of 5 stars

Thank you very much for the prompt arrival of our new seat cushions.  Please pass my thanks to Phil who I spoke to on the phone a couple of times.  I placed my order with him.  The delivery came quick... See more

Rated 4 out of 5 stars

Purchased a Juno Pergola on the 23rd July 26, arrived on the 10th August 26 (advertise 5 to 10 day delivery on website) not sure where the delay was? However the delivery company were excellent a... See more

Company details

  1. Cane Furniture Store
  2. Furniture Manufacturer
  3. Furniture Store
  4. Garden Furniture Shop
  5. Outdoor Furniture Store
  6. Sofa Store

Written by the company

Founded in 1919 and still a 4th generation family run business, we provide a luxury range of natural rattan furniture, indoor conservatory furniture and outdoor garden furniture. Our cane furniture is made using the finest Grade A rattan, sourced from Indonesia and then assembled by us in the UK. You can be sure to find a mix of modern conservatory furniture as well as more traditional wicker furniture. From wicker chairs, rattan mirrors, sideboards and console tables, we supply furniture designed to be used in any room of the house. We also have our own cushion department, so all of our cushions are hand-sewn here in the UK, providing the utmost comfort and quality. Check out and request samples of of our fabrics. Our outdoor furniture sets range from classic rattan lounge sets to luxury modern outdoor sofas and garden dining sets. We provide Aluminium garden sets with upholstered cushions and the range varies from garden dining sets, garden lounge sets, rattan corner sofas, and sun loungers, perfect for patios, small gardens, big gardens, and even poolside!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(1,662)

89 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy and professional from start to finish!

From the beginning when I ordered fabric samples, I was so impressed with the service I received from Desser. It was so easy to order on line and I was surprised how quickly they had my order ready. I was able to choose my ow delivery date and was then kept informed by the delivery company as to proximity. The men were so professional in handling my furniture and I was well impressed how they unpacked and removed all packaging. All this was done in absolutely atrocious weather conditions. Can honestly recommend Desser!

20 October 2025
Unprompted review
Rated 5 out of 5 stars

A purchase well done

Easy to choose and order on line, quality furniture at a good price and delivered within expectations.

We received our furnture six months ago. As I wanted to be honest about the purchase I didn't climb on the 'eophria of getting it' bandwagon - I wished to feel the quality over a period of time. All good and very pleased with it. Jobwell done guys and whole experiemce good!

9 May 2025
Unprompted review
Rated 5 out of 5 stars

Oslo Lamp table

This was the second order for this table as we were unsure whether two would fit in the arrangement we had. Pleased with the first delivery and we did have the gap for it so a further order was placed.

18 September 2025
Unprompted review
Rated 5 out of 5 stars

Nice quality furniture

I purchased a second footstool for my conservatory chair set. Quality furniture which we love. Delivered on time and very helpful in ensuring my addition would match the originals from 2 years ago. Very happy.

2 October 2025
Unprompted review
Rated 3 out of 5 stars

Not very nice smell

Recently purchased the Clifton suite, beautiful furniture, but why does it smell so bad tried Febreeze but the smell is still very overpowering. Has anyone else experienced this and if so how was it rectified, your expertise would be gratefully accepted

27 September 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding quality of product and service.

I am delighted with my purchase. The quality of the Clifton chairs is even better than I expected. They are beautifully finished and the seat cushions are firm and yet luxuriously comfortable. The Jasper material is exquisite and perfectly matches my newly renovated living room. I was fortunate to take advantage of the September offer, which was an added bonus. Communication links online were very slick and exemplary. Delivery was also first class in every way. Thank you very much indeed and well done!

22 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

The furniture arrived in record time. The was a good choice of fabrics and styles. What we ordered was extremely well made and a lovely suite. We are very happy with the quality and service. Thank you Desser.

9 September 2025
Unprompted review
Rated 5 out of 5 stars

Happy Customer …

The delivery was slower than expected but the parasol was well packaged and easy to put together and is great quality

5 September 2025
Unprompted review
Rated 4 out of 5 stars

Easy ordering and kept informed.

The ordering process was very good and we were kept informed of how our order was progressing. The delivery men were a little heavy handed and although the furniture was not damaged there could easily have been some damage to the trim or b our conservatory door. Luckily I was very n hand to guide the box through the door to avoid possible damage. Very pleased with the product so far.

2 September 2025
Unprompted review
Rated 3 out of 5 stars

Not ok in the first delivery which was later replaced

Purchased a rattan sofa for conservatory use. Product is good. However at first when the product was delivered it had, which seemed to be delivery insured damages, which when I raised it with sales I was given prompt discount. But later I found the upholstery was done properly and I had to reach out to their customer service again. This time it was replaced and looked good. Overall experience is ok, but all the hassle of replacing the sofa could have been avoided if proper checks were in place for quality before delivery.

26 August 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look