The Dental Law Partnership Reviews 

549
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 114 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their kindness, understanding, and extensive knowledge, offering empathetic support. Many people highlight the excellent customer service, noting the team's professionalism and attentiveness. Reviewers appreciate the efficient claim handling, clear explanations, and prompt updates, often leading to successful outcomes. However, some customers also noted significant delays and poor communication, with emails sometimes going unanswered. A few felt the service was below expectations, requiring them to be proactive or resulting in case rejection after considerable effort.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and... See more

Customer service

Customers report positive experiences with customer service, highlighting the helpfulness, understanding, and... See more

Claim

Consumers generally report positive experiences with the claim process, often highlighting the ease and... See more

Service

Reviewers mention positive feedback about service, with many expressing gratitude and satisfaction with the... See more

Response time

Users describe positive interactions with response times, with many appreciating the quick turnaround in... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good experience- this firm kept me updated and helped me to win my case ultimately. Their terms were clearly defined from the outset and they ensured I understood every aspect of things. I am h... See more

Company replied

Rated 5 out of 5 stars

This was my first instance of call with Dental Law and Faye was very kind enough to hear my issue and raised a file to take it forward with the dental negligence team . Happy for the immediate s... See more

Company replied

Rated 5 out of 5 stars

Well,... Never did I think claiming compensation would be so easy. I had the pleasure of Nick, he is kind, considerate, understanding, knowledgeable, realistic and reassuring, and above all...... See more

Company replied

Rated 5 out of 5 stars

The dental law partnership have been helpful and keeping me up to date with how my claim is progressing and time frames etc. Abigail has been great: so friendly and clear on explaining the process and... See more

Company replied


Company details

  1. Law Firm

Written by the company

The Dental Law Partnership is a specialist firm of dental negligence solicitors providing high quality legal representation exclusively for patients who have received negligent treatment from their dentist. Described as ‘market leader in dental claims’ by The Legal 500, we are the nationwide dental claim specialists, representing patients in the majority of the dental negligence claims brought in England and Wales today. Most of our cases are run on a ‘no win, no fee’ basis allowing access to justice for dental patients.


Contact info

4.8

Excellent

TrustScore 5 out of 5

549 reviews

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1-star

No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(549)

111 reviews in the last 12 months

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Rated 5 out of 5 stars

After having issues with treatment from…

After having issues with treatment from a private dental company over the last 18 months and paying out alot of money, The dental law accepted my case and from initial contact to accepting my case was less than an hour. Leah was very polite and quick to respond. Here's hoping they can settle my case rather promptly.

17 April 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Sarah, thank you for taking the time to leave a review! We're so pleased to hear your case has been accepted - we wish you all the best in the next stage of your claim :)

Rated 5 out of 5 stars

Dental negligence

So far, I have been extremely impressed with the care and professionalism of Dental Law.
I received a call the next day after completing a claim form on line. From my first contact with Jaine, I felt genuinely listened to and taken seriously. Jaine was extremely clear, helpful and respectful. Although my claim is in its early stages, I already feel confident that Dental Law understand the sensitivity and importance of me wanting to make a claim.

14 April 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi, thanks for the five stars! We're thrilled to hear your experience with Jaine and the team has been so positive - we wish you all the best in the next stage of your claim :)

Rated 5 out of 5 stars

Faye was so lovely and customer service…

Faye was so lovely and customer service was amazing

14 April 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Lillyanne, thank you for taking the time to leave a review! We're so pleased to hear Faye provided excellent customer service - we wish you all the best :)

Rated 5 out of 5 stars

Expertise and professional dentistry advice

I called dental law after a tooth extraction left in me in severe pain and unable to chew my food properly, dental law were very helpful and empathetic giving me the guidance to request my records and to hopefully give me an unbiased expert insight.

11 February 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi Stacey, thanks for the five stars! We're thrilled to hear your experience with the team was so positive - we wish you all the best :)

Rated 5 out of 5 stars

Nick was fantastic

Nick was fantastic, guided me through the whole process and answered all my questions!

10 April 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi Jessica, thank you for leaving a review! We're so pleases Nick was so helpful and guided you through the process - we will pass your kind words onto Nick :)

Rated 5 out of 5 stars

Compassionate

Compassionate, caring and excellent communication

9 April 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi Jan, thank you for leaving us five stars! We're so pleased to hear of your experience, we will pass your kind words onto the team - we wish you all the best :)

Rated 5 out of 5 stars

Initial Interaction

A quick response following both my initial enquiry, and then following my initial phone call. Staff have been helpful, polite and positive. I am looking forwards to working further with them.

8 April 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi Abby, thank you for taking the time to leave a review! We're thrilled to hear your initial experience with the team has been so positive - we wish you all the best :)

Rated 5 out of 5 stars

Paula was fantastic!

Paula was the most patient and lovey solicitor, she was kind and informative and answered all me queries about my case.
She guided me through the whole process and gave her knowledgeable opinion throughout!

7 April 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi Emily, thank you for taking the time to leave a review! We're so pleased to hear Paula was so kind and informative throughout your case - we wish you all the best :)

Rated 5 out of 5 stars

A very speedy response all my…

A very speedy response all my questions were answered full in a very friendly manner

31 March 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi David, thank you for the five stars! We're thrilled to hear your experience with the team was so positive - we wish you all the best :)

Rated 5 out of 5 stars

Positive experience, professional service

I am pleased with the process and outcome. It took a number of years due to the nature of my case and was a frustrating situation, but the Dental Law Partnership took care of everything for me and Kyle kept me informed throughout the whole process. Also, there was always someone available to speak to and help with any queries. It has ended in a result I am pleased with and I am so glad my case was worth pursuing.

1 April 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi Shannon, thanks for leaving such a great review! We're so pleased to hear your experience was so positive and you have reached settlement - we wish you all the best :)

Rated 5 out of 5 stars

I have nothing but thanks for this…

I have nothing but thanks for this team. From the initial phonecall I made when I had a query about the possibility of a claim... they have been nothing but professional, kind, calm and understanding of the issues I have faced. Nothing can really replace the pain and loss involved personally... but at least being heard - and hopefully some sort of justice can be an analogue. If you find yourself in the unfortunate position of needing them... you'll be glad they exist too. My thanks to everyone at every stage of my complaint.

26 March 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Richard, thank you for taking the time to leave a review! We are thrilled to hear your experience at each stage has been so positive. We will pass your kind words onto the team - we wish you all the best :)

Rated 5 out of 5 stars

Brilliantly handled

Handled my claim really well. Kept me updated regularly and were clear and concise with all information. I’d definitely recommend.

24 March 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi John, thanks for the five stars! We're so pleased your experience with the team was so positive - we wish you all the best :)

Rated 1 out of 5 stars

They only want your money.

These clowns tried to sue me on behalf of a patient whom I had treated for years. The patient did not complain about me but another dentist. I was dragged into it by this rabble because their tactic is to throw as much mud as possible and see what sticks. The patient was told she might get tens of thousands of pounds in compensation. No mud stuck at all, as I knew it wouldn’t, as we were always a very decent and honest NHS practice and once the experts told these monkeys their case had no merit, it was dropped and the patient basically told to get lost. Once they realised they could make no money from her she was dumped. If you have a genuine case of dental neglect and unfortunately this does occasionally occur, I would advise not to use this outfit. They are also notorious within the dental profession for constantly trying to sue dentists over the slightest thing and losing. The legal indemnity companies that look after doctors and dentists are very aware of them and usually make a special effort to defend their clients by going to court and refusing to settle when they are involved as they know the cases are very often completely baseless and nothing more than a shameful attempt at obtaining an offer of a settlement to avoid the bother of going to court. If you have a genuine case you are more likely to get an offer to settle if you use a different solicitor. If you use this lot, as soon as the indemnity companies see their name, they tend to aggressively defend and take it all the way to court and they usually win, this bunch have a poor record of success in court. Be warned!

24 March 2024
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

We cannot identify you from the details provided but it appears that one of your former patients was unhappy with your treatment and instructed us to bring a claim against you. We would like to correct some of your inaccurate assumptions:
• To initiate a claim against you we have received expert evidence which was critical of the care you provided.
• We are likely ‘notorious’ among dentists because we are the leading dental negligence firm in the country. The overwhelming majority of our cases are successful and we often pursue cases that other less specialised firms are unable to do so.
• We settle hundreds of dental negligence cases every year with all the dental indemnity providers.
You can read more about our successful settlements by heading over to client stories page on our website.

Rated 5 out of 5 stars

Professional and helpful.

If you need a specialist dental solicitor this is the form to choose. Always professional and helpful, can't think of anything negative to say about them. I would strongly recommend them..

6 March 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Barbara, thank you for taking the time to leave a review! We're so pleased your experience with the team was so positive - we wish you all the best :)

Rated 5 out of 5 stars

Good communication and helpful staff…

Good communication and helpful staff to help to understand the process. Always available to ask questions and quick to respond to queries.

21 March 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Sue, thank you for leaving such a great review! We're so pleased you received good communication and your queries were answered quickly - we wish you all the best :)

Rated 5 out of 5 stars

Dental Law Partnership

All I can say is, thank you Niamh, I am very grateful for the time and effort you have given my case. 😊

20 March 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Martin, thank you for taking the time to leave a review! We're so pleased Niamh was so helpful - we wish you all the best :)

Rated 5 out of 5 stars

At ease

They are so quick and made me at ease

18 March 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Lynda, thank you for taking the time to leave a review! We're so pleased your experience has been so positive - we wish you all the best :)

Rated 5 out of 5 stars

Always there for help required

The company, Ms Jenkinson and her team were very helpful and understanding.

18 March 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Josephine, thank you for taking the time to leave a review! We're so pleased the team have been so helpful and understanding - we wish you all the best :)

Rated 5 out of 5 stars

As soon as I saw the healthy tooth root, I absolutely knew in my heart that something was very wrong & that the tooth shouldn't have been pulled out

I spoke to Sally who was very clear & direct while also empathetic, reassuring and kind. I hope you pay her well! She's worth it. Talking to her & explaining what's gone on made me feel better because I felt listened to & heard. For a lot of us older, poor & worn out uglies this is increasingly rare. She made me feel justified in questioning the bad treatment I've faced. The horrible distress, anxiety, fear and mistrust caused by a whole series of bad dental practices were recognised as such giving me more confidence & hope to find a place where I'll be treated ethically & fairly. Thank-you Sally

12 March 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Sarah, thank you for leaving such a great review! We are thrilled to hear Sally was so empathetic and kind. We will pass your kind words onto Sally - we wish you all the best :)

Rated 5 out of 5 stars

Nice

Nice, polite and helpful communication. Straight to the point and sensible questions. Fast acting and quick answers.

7 March 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi, thank you for taking the time to leave a review! We're so thrilled to hear your experience was so positive - we wish you all the best :)

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