The Dental Law Partnership Reviews 

549
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 114 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their kindness, understanding, and extensive knowledge, offering empathetic support. Many people highlight the excellent customer service, noting the team's professionalism and attentiveness. Reviewers appreciate the efficient claim handling, clear explanations, and prompt updates, often leading to successful outcomes. However, some customers also noted significant delays and poor communication, with emails sometimes going unanswered. A few felt the service was below expectations, requiring them to be proactive or resulting in case rejection after considerable effort.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and... See more

Customer service

Customers report positive experiences with customer service, highlighting the helpfulness, understanding, and... See more

Claim

Consumers generally report positive experiences with the claim process, often highlighting the ease and... See more

Service

Reviewers mention positive feedback about service, with many expressing gratitude and satisfaction with the... See more

Response time

Users describe positive interactions with response times, with many appreciating the quick turnaround in... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good experience- this firm kept me updated and helped me to win my case ultimately. Their terms were clearly defined from the outset and they ensured I understood every aspect of things. I am h... See more

Company replied

Rated 5 out of 5 stars

This was my first instance of call with Dental Law and Faye was very kind enough to hear my issue and raised a file to take it forward with the dental negligence team . Happy for the immediate s... See more

Company replied

Rated 5 out of 5 stars

Well,... Never did I think claiming compensation would be so easy. I had the pleasure of Nick, he is kind, considerate, understanding, knowledgeable, realistic and reassuring, and above all...... See more

Company replied

Rated 5 out of 5 stars

The dental law partnership have been helpful and keeping me up to date with how my claim is progressing and time frames etc. Abigail has been great: so friendly and clear on explaining the process and... See more

Company replied


Company details

  1. Law Firm

Written by the company

The Dental Law Partnership is a specialist firm of dental negligence solicitors providing high quality legal representation exclusively for patients who have received negligent treatment from their dentist. Described as ‘market leader in dental claims’ by The Legal 500, we are the nationwide dental claim specialists, representing patients in the majority of the dental negligence claims brought in England and Wales today. Most of our cases are run on a ‘no win, no fee’ basis allowing access to justice for dental patients.


Contact info

4.8

Excellent

TrustScore 5 out of 5

549 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(549)

111 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

From my first contact with Dental law…

From my first contact with Dental law they have been quick with their replies. My first point of contact was Faye, she was very understanding and kind. She gave me assurance she would get back to me in a day or two, and did exactly that.so far so good.

4 March 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Mammad, thank you for taking the time to leave us five stars! We are so pleased to hear your initial experience with the team was so positive - we wish you all the best :)

Rated 5 out of 5 stars

Very good service and explain things…

Very good service and explain things well and are fast to respond

27 February 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Hayley, thanks for leaving us five stars! We appreciate your positive feedback :)

Rated 5 out of 5 stars

Jaine made the whole initial enquiry…

Jaine made the whole initial enquiry process very straightforward .She was kind and courteous throughout and kept in regular contact with me. I was quite daunted by the process but she helped me understand everything and answered all my questions which put me at ease so thank you.

24 February 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Toni, thank you for taking the time to leave a review! We're so pleased your initial experience with the team was so positive - we wish you all the best :)

Rated 5 out of 5 stars

Professional and Caring Service

My case spanned over 4 years from my initial contact with Dental Law to receiving my compensation and I would like to extend my heartfelt gratitude to Jennifer Paine and her team for working tirelessly on what has been a very complex case involving multiple dentists within the same practice over a prolonged period of time. Jennifer’s professionalism and dedication were second to none, keeping me informed at every stage of what turned out to be a very complex process. I would highly recommend Dental Law to anyone who has suffered some form of dental negligence.

31 December 2024
Unprompted review
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Reply from The Dental Law Partnership

Hi Sharon, thank you for taking the time to leave a such positive review! We are thrilled to hear your experience with the team was so positive and the service you received was excellent - we wish you all the best :)

Rated 5 out of 5 stars

We appreciate your time

We appreciate your time, prompt professional feedback, and Jaine's point of contact and sensitivity when assessing our case.
Given the company's experience, we trust they will continue delivering positive outcomes.
Recommend contacting The Dental Law Partnership if you need assistance in this field.

10 February 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi Loureen, thank you for taking the time to leave a review! We're so pleased your initial experience with Jaine was so positive - we wish you all the best :)

Rated 5 out of 5 stars

I made an initial enquiry online and…

I made an initial enquiry online and got a call back from a very kind and understanding team member. She went through all the initial questions and was very patient.

I was amazed at how professional the service is

13 February 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Paul, thanks for leaving five stars! We're so pleased you found our team to be so kind and understanding - we wish you all the best :)

Rated 5 out of 5 stars

Grateful for Dental Law…

I am incredibly grateful to Dental Law Partnership for taking on my case. Their deep understanding of dental law gave me confidence that my case was in the right hands.

14 February 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi Nas, thank you for taking the time to leave a review! We're so pleased your case has been accepted - we wish you all the best :)

Rated 5 out of 5 stars

Review

Isabella made the process easy and took a lot of stress away from a stressful situation, the team were very quick to act on all information and kept me upto date thought the whole process.

13 February 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi, thank you for the five stars! We're thrilled to hear Isabella was so attentive and and helpful - we wish you all the best :)

Rated 5 out of 5 stars

Professional

I can’t give any fault to the dental law partnership. They are very proffesional and the staff are very friendly and helpful. I would like to give a shout out to Isabelle Hawley. Isabelle is the person that has handled my case. She is very professional, never hesitated in answering questions I asked. She is very thorough with her job and takes pride in what she does. I’d recommend this partnership to anyone.

12 February 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Scott, thank you for taking the time to leave a review! We're so pleased Isabelle was professional and attentive to your case - we wish you all the best :)

Rated 4 out of 5 stars

Immediate phone call back to my initial enquiry

Immediate phone call back to my initial enquiry. It did take some time to reconnect due to times not being adhered to precisely but when we did connect the process of providing information was easy. I now await the outcome of my case.

31 January 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Fiona, thank you for taking the time to leave a review! We appreciate your feedback - we wish you all the best :)

Rated 5 out of 5 stars

Choose these people

From the first phone call, someone was listening to every concern I had. They are very professional, courteous and made me feel valued.

5 February 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Willow, thank you for taking the time to leave a review! We're so pleased your initial experience with the team was so positive - we wish you all the best :)

Rated 5 out of 5 stars

Excellent service niah kept us updated…

Excellent service niah kept us updated all the way thank you

7 February 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Mohammed, thank you for taking the time to leave a review! We're so pleased the service you received was excellent - we wish you all the best :)

Rated 5 out of 5 stars

Excellent care

I filled in a contact form and one of their agents was on the phone less than an hour later. I really felt like they listened and took my concerns seriously. It felt like a weight had been lifted off my shoulders.

5 February 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Rebecca, thanks for the five stars! We appreciate your positive feedback and we will pass your kind words onto the team - have a lovely day :)

Rated 5 out of 5 stars

I contacted The Dental Law Partnership…

I contacted The Dental Law Partnership today and Faye was very professional and responded with the outcome extremely fast

6 February 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Lennox, thank you for taking the time to leave a review! We're so pleased Faye was so professional and you were contacted quickly - we wish you all the best :)

Rated 5 out of 5 stars

Professional, Efficient and excellent service

The two female members of staff have been polite
professional and taken the necessary information. I have been kept up to date with the case so far.

31 January 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi David, thank you for taking the time to leave a review! We're so pleased to hear your initial experience was so positive - we wish you all the best :)

Rated 5 out of 5 stars

Isabella was fantastic from the outset…

Isabella was fantastic from the outset ! Supportive reassuring and attentive from day 1 !! Would recommend her highly and can not fault her professionalism and caring nature throughout what has been a very difficult time for me

30 January 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Katie, thank you for taking the time to leave a review! We're so pleased Isabella was so supportive and attentive from day one. We will pass your kind words onto Isabella and the team :)

Rated 5 out of 5 stars

I wish I could give 10 stars...

I wish I could give 10 stars.... The Dental Law partnership has done an amazing job with my case. The one handling my case Olivia Mounsey has done incredible work and updated me with everything that has happened in my case. You have nothing to lose and everything to gain from these guys!

30 January 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi, thank you for taking the time to leave a review! We're so pleased to hear Olivia was so helpful and kept you regularly updated throughout your case - we will pass your kind words on to Olivia and the team :)

Rated 5 out of 5 stars

Quick efficient response…

Quick efficient response as requested when I first contacted. Professional attitude and listened without judgement.

28 January 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Lucy, thank you for taking the time to leave a review! We're so pleased your initial experience with the team was so positive - we wish you all the best :)

Rated 5 out of 5 stars

So far so good

So far my experience with this company has been great. Faye mccallum is super sweet, polite and friendly. She got back to me super quickly about my claim

28 January 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Emma, thanks for five stars! We are so happy to hear Faye has been so polite and friendly - we wish you all the best in your dental negligence claim :)

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