The Dental Law Partnership Reviews 

549
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 114 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their kindness, understanding, and extensive knowledge, offering empathetic support. Many people highlight the excellent customer service, noting the team's professionalism and attentiveness. Reviewers appreciate the efficient claim handling, clear explanations, and prompt updates, often leading to successful outcomes. However, some customers also noted significant delays and poor communication, with emails sometimes going unanswered. A few felt the service was below expectations, requiring them to be proactive or resulting in case rejection after considerable effort.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and... See more

Customer service

Customers report positive experiences with customer service, highlighting the helpfulness, understanding, and... See more

Claim

Consumers generally report positive experiences with the claim process, often highlighting the ease and... See more

Service

Reviewers mention positive feedback about service, with many expressing gratitude and satisfaction with the... See more

Response time

Users describe positive interactions with response times, with many appreciating the quick turnaround in... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good experience- this firm kept me updated and helped me to win my case ultimately. Their terms were clearly defined from the outset and they ensured I understood every aspect of things. I am h... See more

Company replied

Rated 5 out of 5 stars

This was my first instance of call with Dental Law and Faye was very kind enough to hear my issue and raised a file to take it forward with the dental negligence team . Happy for the immediate s... See more

Company replied

Rated 5 out of 5 stars

Well,... Never did I think claiming compensation would be so easy. I had the pleasure of Nick, he is kind, considerate, understanding, knowledgeable, realistic and reassuring, and above all...... See more

Company replied

Rated 5 out of 5 stars

The dental law partnership have been helpful and keeping me up to date with how my claim is progressing and time frames etc. Abigail has been great: so friendly and clear on explaining the process and... See more

Company replied


Company details

  1. Law Firm

Written by the company

The Dental Law Partnership is a specialist firm of dental negligence solicitors providing high quality legal representation exclusively for patients who have received negligent treatment from their dentist. Described as ‘market leader in dental claims’ by The Legal 500, we are the nationwide dental claim specialists, representing patients in the majority of the dental negligence claims brought in England and Wales today. Most of our cases are run on a ‘no win, no fee’ basis allowing access to justice for dental patients.


Contact info

4.8

Excellent

TrustScore 5 out of 5

549 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(549)

111 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

New customer

Nicky was very patient and informative.
Great first impression of DLP!

3 July 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Sunny, thank you for taking the time to leave a great 5* review! We're thrilled to hear your initial experience with Nicky has been so positive, we will pass on your kind words - we wish you all the best :)

Rated 5 out of 5 stars

The call back system is brilliant

The call back system is brilliant, you listened to me and understood my concerns, and asked good questions.. 👌🏽

3 July 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi Katie, thank you for taking the time to leave a review! We're thrilled to hear your initial experience with the team has been so positive - we wish you all the best :)

Rated 5 out of 5 stars

Polite and understanding

Polite and understanding. Very professionsl

30 June 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi David, thank you for taking the time to leave such a fabulous 5* review! We're thrilled to hear your experience has been so positive - we wish you all the best :)

Rated 5 out of 5 stars

A few years ago I strongly suspected…

A few years ago I strongly suspected that I was the subject of dental negligence, so I contacted The Dental Law Partnership for legal advice. The Dental Law Partnership agreed that I had a case and Justine Jones was appointed as my solicitor. Justine carefully guided me through every stage of this complex legal case and made everything straightforward and easy for me.
The whole process took a few years but it was worth the wait as I've recently found out that this dentist accepts being negligent. I've now agreed to settle out of court with this negligent dentist for a 5 figure sum.

I highly recommend The Dental Law Partnership and Justine Jones - thank you very much!

19 June 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi, thank you for taking the time to leave such a positive review! We're so pleased to hear you had such a positive experience with The Dental Law Partnership and Justine. We will pass your kind words on - we wish you all the best :)

Rated 5 out of 5 stars

Excellent all the way

Excellent all the way, very helpful staff professional and talked me through every detail Tyla was brilliant. would very much recommend Dental Law Firm to anyone in need.

19 June 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi Sadie, hank you for taking the time to leave such a positive review! We're so pleased you have received excellent customer care from Tyla, we will pass on your kind words - we wish you all the best :)

Rated 5 out of 5 stars

My initial enquiry was dealt with promptly and professionally.

My initial enquiry was dealt with promptly and professionally, by telephone, by one of the Customer Advisers. I was called back very quickly after the initial call with details of how to proceed and what would happen next. All seems great so far.

16 June 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi Dawn, thank you for taking the time to leave such a positive review! We're so pleased you have received excellent customer care - we wish you all the best :)

Rated 5 out of 5 stars

Thank you Niamh wells for everything…

Thank you Niamh wells for everything you have helped with so I could clearly understand the process you always responded in a way that makes it easy for me to understand thank you so much

13 June 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi Lisa, thank you for taking the time to leave such a positive review! We're pleased to hear you positive feedback and you kind words towards Niamh. We will pass this on to her - we wish you all the best :)

Rated 5 out of 5 stars

Thank you to Nick Hampson and the whole DLP team

Thank you to Nick Hampson and the whole DLP team for great communication throughout my case and delivering a great outcome. Nick called or emailed regularly to keep me updated on my case while the other side dragged their feet, he always took the the time to explain each step of the process and any advice that was being given. Suffering from complications is never pleasant but I appreciate DLP
taking the time to understand how my life was affected, pushing for a favourable outcome and all in a stress free way.

1 June 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi, thank you for taking the time to leave such a lovely review! We're so pleased Nick and the team were helpful to you throughout your claim. We will pass your kind words on - we wish you all the best :)

Rated 5 out of 5 stars

good to communicate with and helped a…

good to communicate with and helped a lot

27 May 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi, thank you for taking the time to leave a review! We're so pleased you have received excellent customer care - we wish you all the best :)

Rated 5 out of 5 stars

I was contacted very quickly after my…

I was contacted very quickly after my initial enquiry, Faye explained everything I needed to know to know.
Hopefully I’ll get the issue with my dentist resolved soon.

22 May 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi Neil, thank you for leaving 5 stars! We're thrilled to hear your experience has been so positive and Faye explained everything for you. We will pass this message onto her! - we wish you all the best :)

Rated 5 out of 5 stars

They set out from the beginning the…

They set out from the beginning the time scale for my case and helped explain the process in great detail. They helped me to achieve a good outcome, which will help me in my future treatment plan.

22 May 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi Jack, thank you for leaving 5 stars! We're thrilled to hear your experience has been so positive - we wish you all the best :)

Rated 5 out of 5 stars

Straightforward and stress free

I'm very grateful to senior solicitor Nick Hampson for his work. Obviously taking legal action after being the victim of negligence or malpractice is both daunting and stressful, but the entire process was made much easier by his clarity and professionalism. I was kept up to date at every step and in an accessible and easy to understand way. I felt confident that I was receiving good advice which really reassured me. I wouldn't hesitate to recommend The Dental Law Partnership to anyone seeking compensation for negligent treatment.

22 May 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi, thank you for taking the time to leave such a lovely review! We're so pleased Nick was so helpful to you throughout your claim process. We will pass your kind words on - we wish you all the best :)

Rated 5 out of 5 stars

Rebecca was great

Rebecca was great, kept me informed all of the way, claims do take a while, but that’s same with most of them, but won compensation, so I’m happy.

19 May 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Tara, thank you for five stars! We're thrilled to hear Rebecca kept you informed throughout your claim - we wish you all the best :)

Rated 5 out of 5 stars

Thank you Ms Hawley and DLP

Thank you Ms. Isabella Hawley for your work dedication. It was a pleasant experience having been assisted by you. Thank you DLP for the professionalism.

14 May 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi Florence, thank you for taking the time to leave such a great review! We're so pleased to hear Isabella and the team at DLP have provided you a positive experience. We will pass your kind words on - we wish you all the best :)

Rated 5 out of 5 stars

Excellent

I am so grateful for all the help that I have received from the Dental Law team. Wonderful staff. Pleasure to deal with. Good result.

7 May 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Sharon, thank you for taking the time to leave a review! We're so pleased you have received excellent customer care - we wish you all the best :)

Rated 5 out of 5 stars

Thank you The Dental Law Partnership

I have been let down by my dentist who misdiagnosed osteomyelitis for a dental abscess and delayed my treatment. I was in agony for over 12 months until they referred me to the Maxillofacial. The Dental Law Partnership were recommended to me by another law firm. Thank goodness someone believes in my case. Thank you Dental Law Partnership and Leah whom I spoke with over the phone.

28 April 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Julie, huge thank you for leaving such a great review! We are so pleased to hear your case has been accepted, we will pass your kind words onto Leah and the team - we wish you all the best :)

Rated 5 out of 5 stars

Dental law help me with my claim for…

Dental law help me with my claim for poor dental work that was done . Kept me up to date with every think and nick hampson was excellent in the work he did and very helpful and gave excellent advice to me would highly recommend dental law to anyone . Was stress free as they help me along the way .

24 April 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi, thank you for taking the time to leave a review! We're so pleased your experience with the team and Nick. We will pass your kind words on - we wish you all the best :)

Rated 5 out of 5 stars

Great customer service

I've only just started my journey with Dental Law but currently I feel like I've made the right decision.

22 April 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Jade, thank you for leaving 5 stars! We're thrilled to hear your experience has been so positive - we wish you all the best :)

Rated 5 out of 5 stars

Nicky was courteous

Nicky was courteous, polite and professional. She has a caring nature and guided us through the whole process.

22 April 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Anthony, thank you for taking the time to leave a review! We're so pleased Nicky was so polite and professional - we wish you all the best :)

Rated 5 out of 5 stars

I have been speaking with Jaine on…

I have been speaking with Jaine on behalf of my daughter and have found things very straight forward Jaine has been brilliant and we have been kept in the loop from day 1 thanks jaine

17 April 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Liam, thank you for leaving 5 stars! We're thrilled to hear your experience with Jaine has been so positive - we wish you all the best in your daughters claim :)

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