The Dental Law Partnership Reviews 

548
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 114 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their kindness, understanding, and extensive knowledge, offering empathetic support. Many people highlight the excellent customer service, noting the team's professionalism and attentiveness. Reviewers appreciate the efficient claim handling, clear explanations, and prompt updates, often leading to successful outcomes. However, some customers also noted significant delays and poor communication, with emails sometimes going unanswered. A few felt the service was below expectations, requiring them to be proactive or resulting in case rejection after considerable effort.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and... See more

Customer service

Customers report positive experiences with customer service, highlighting the helpfulness, understanding, and... See more

Claim

Consumers generally report positive experiences with the claim process, often highlighting the ease and... See more

Service

Reviewers mention positive feedback about service, with many expressing gratitude and satisfaction with the... See more

Response time

Users describe positive interactions with response times, with many appreciating the quick turnaround in... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good experience- this firm kept me updated and helped me to win my case ultimately. Their terms were clearly defined from the outset and they ensured I understood every aspect of things. I am h... See more

Company replied

Rated 5 out of 5 stars

This was my first instance of call with Dental Law and Faye was very kind enough to hear my issue and raised a file to take it forward with the dental negligence team . Happy for the immediate s... See more

Company replied

Rated 5 out of 5 stars

Well,... Never did I think claiming compensation would be so easy. I had the pleasure of Nick, he is kind, considerate, understanding, knowledgeable, realistic and reassuring, and above all...... See more

Company replied

Rated 5 out of 5 stars

The dental law partnership have been helpful and keeping me up to date with how my claim is progressing and time frames etc. Abigail has been great: so friendly and clear on explaining the process and... See more

Company replied


Company details

  1. Law Firm

Written by the company

The Dental Law Partnership is a specialist firm of dental negligence solicitors providing high quality legal representation exclusively for patients who have received negligent treatment from their dentist. Described as ‘market leader in dental claims’ by The Legal 500, we are the nationwide dental claim specialists, representing patients in the majority of the dental negligence claims brought in England and Wales today. Most of our cases are run on a ‘no win, no fee’ basis allowing access to justice for dental patients.


Contact info

4.8

Excellent

TrustScore 5 out of 5

548 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(548)

110 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Faye was great

Faye was great. I am in the preliminary stages of my case now, but so far so good.

17 December 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Thank you for taking the time to leave a review, we're very happy to hear of your positive experience with the team and service you have received so far.
- The Dental Law Partnership

Rated 5 out of 5 stars

I am very Happy with my settlement

I am very very happy with all the help and support I have had from the team. From the very beginning I felt listened to. I have had full confidence in Rebecca, she has always given me honest advice. I am so glad my husband saw the article in a newspaper, about someone who had the same thing happen to them that happened to me. I would throughly recommend Dental law. They have exceeded my expectations, in getting a settlement. Thank you Rebecca and the whole team.

12 December 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi Jacqueline, thank you for taking the time to leave such a lovely review. We're very happy to hear of your positive experience with us and we will pass on your kind words on to Rebecca and the team. We wish you all the best for the future.
The Dental Law Partnership

Rated 5 out of 5 stars

Very helpful

Very helpful. Made me feel very at ease.

10 December 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi Mark, we're thrilled to hear of your positive and helpful experience you have received.
- The Dental Law Partnership

Rated 5 out of 5 stars

Dental Law recommended to me by a local solicitor.

Dental Law was recommended to me by a local solicitors who do medical but not dental negligence. Thus far I have been comforted and encouraged by the experience. Ben spent an hour taking a detailed statement from me, preliminary to receiving a decision about whether DL would be able to pursue my case. Happily they have agreed to take it on and I feel reassured that I will get good guidance going forward. The situation, I felt, was too complicated for me to handle on my own.

8 December 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi Mary, thank you for taking the time to leave a review! We're thrilled to hear that your experience has been so positive.
The Dental Law Partnership

Rated 1 out of 5 stars

Extremely poor conduct, lack of transparency, and serious concerns about ethics — my warning about Dental Law Partnership


I strongly advise anyone considering Dental Law Partnership (DLP) to read this carefully before instructing them.

I terminated DLP’s retainer after months of delays, contradictory advice, and complete lack of substantive legal work on my dental-negligence case. They never prepared pleadings, never produced a schedule of loss, never engaged in any meaningful negotiations, and never provided an itemised ledger of their work despite multiple requests.

After I accepted the Defendant’s Part 36 offer **personally** (having already withdrawn DLP’s authority), DLP still allowed the insurer to send my £15,000 damages to them, even though they had **no authority to receive those funds**. They also failed to provide any cost schedule or legal bill that would normally justify a solicitor’s involvement. To this day, no proper ledger has ever been provided to me.

The overall impression is that DLP were prepared to take credit — and funds — for work they simply did not do.

Serious concerns about their behaviour have already been raised with both the Solicitors Regulation Authority (SRA) and the Legal Ombudsman (LeO). I believe regulatory scrutiny is essential when a firm asserts entitlement to client compensation while providing no documentary evidence of substantive work, no authority, and refusing to supply any itemised billing.

My experience with DLP involved:

• no substantive litigation work
• no expert instructions
• no quantum analysis
• no negotiations after an unsupported counter-offer
• no progress on disclosure
• no settlement documents prepared
• no ledger or cost breakdown ever provided
• and ultimately, my damages being diverted to a firm that no longer represented me

This is not just poor service — it raises questions about competence, transparency, and professional ethics.

If you value clarity, accountability, and genuine legal representation, I strongly recommend choosing a different firm. The risk of delays, miscommunication, and financial mishandling is too high based on my experience.

I hope my review helps others avoid the serious problems I faced with Dental Law Partnership.

5 November 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Dear Mr Barabash

Unfortunately, we do not recognise any aspect of your review as being an accurate assessment of the service we provided for you. In particular your assertions that we have taken funds for work we have not done and have mishandled financial matters are wholly false and it is reprehensible that you have chosen to post the same.

As you will understand, our ability to respond to any criticism of our staff or service is limited by our professional duty of confidentiality to our clients, nevertheless we are confident, contrary to your assertions, that you were provided with high quality advice, that we acted in accordance with the appropriate professional standards, and that it was the high level of service we provided that was crucial in achieving a positive outcome to your dental negligence claim.

Yours sincerely,

The Dental Law Partnership Solicitors

Rated 5 out of 5 stars

Well,.. exceptional

Well,... Never did I think claiming compensation would be so easy.

I had the pleasure of Nick, he is kind, considerate, understanding, knowledgeable, realistic and reassuring, and above all...Nick is "on the ball" constantly.

I can not recommend The Dental Law Partnership enough.

Honestly, I can save you time ringing around. Just use this company!!

5 December 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Amanda, thank you for leaving such a lovely 5* review. We're delighted to hear of your positive experience and we will pass on your kind words on to Nick, we wish you all the best for the future.
- The Dental Law Partnership

Rated 5 out of 5 stars

Leah was very easy to talk to very…

Leah was very easy to talk to very understanding and explained things in a manner which I could understand. It was a good experience as I wasn't sure what to expect as I've never done anything like this before 100% hassle free so far which I like. Thankyou

2 December 2025
Unprompted review
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Reply from The Dental Law Partnership

Hello Judith, thank you for taking the time to leave a review.
We’re so pleased to hear you had a positive first experience with us, wishing you all the best going forward.
- The Dental Law Partnership

Rated 5 out of 5 stars

Amazing professional and helpful

Amazing professional and helpful

28 November 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi Ellen, thank you for taking the time to leave a review. We're very happy to hear of your positive experience with the team and service you have received so far.
- The Dental Law Partnership

Rated 5 out of 5 stars

The experience was made easy to follow…

The experience was made easy to follow all the relevant steps correctly as legal documents can seem daunting and hard to understand. But the explanation of the process and support was greatly appreciated and thankfully came to a good result.

26 November 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi Stephen, thank you for taking the time to leave a 5* review! We're really thrilled to hear that your experience has been so positive and that we were able to provide a good result.
We wish you all the best in the future - The Dental Law Partnership

Rated 5 out of 5 stars

Crystal was very empathetic

Crystal was very empathetic, listened to me moaning and wittering on patiently and focussed me back on track when I was ranting. Very impressed so far.

25 November 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi Clive,
We're delighted to hear your initial experience with Crystal has been so positive. Wishing you every success going forward.
- The Dental Law Partnership

Rated 5 out of 5 stars

Nick made my claim a breeze

Nick made my claim a breeze. He was very professional and gave me so much advice. He kept me updated at every stage with a phonecall which was a nice touch I thought.
He handled my claim with care and negotiated a great offer for me!

21 November 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Chloe, thank you for leaving such a lovely review. We're very happy to hear of your positive experience and we will pass on your kind words on to Nick. We wish you all the best for the future,
The Dental Law Partnership

Rated 5 out of 5 stars

Highly recommended

Isabella was professional, prompt and responsive throughout the process of my case.

21 November 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi David, thank you for taking time out of your day to leave a review! We're thrilled to hear your experience with Isabella has been so positive.
- The Dental Law Partnership

Rated 5 out of 5 stars

Excellent communication and clear…

Excellent communication and clear explanation of what the process entails.
Regular emails, when appropriate, to update on the progress of a claim
Any queries are dealt with quickly
I would recommend Dental law to anyone seeking legal redress.

17 November 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Diane, thank you for taking the time to leave us a review. We’re delighted to hear your experience so far has been positive, and we wish you all the best with your claim.
- The Dental Law Partnership

Rated 5 out of 5 stars

Great experience

They were very friendly and understanding and really seemed interested and wanting to help

14 November 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Cameron, thank you for taking the time to leave a review. We're thrilled to hear of your positive experience with the team and service you have received so far.
- The Dental Law Partnership

Rated 5 out of 5 stars

Would recommend

From start to finish, I have been kept updated, from my initial enquiry to taking the case on. Laura has been really helpful and explained everything to me clearly and has managed expectations with her knowledge. Thank you

13 November 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Gayle, thank you for taking the time to leave such a lovely review. We're very happy to hear of your positive experience with us and we will pass on your kind words on to Laura. We wish you all the best for the future.
- The Dental Law Partnership

Rated 5 out of 5 stars

Excellent

In what has been only described as 'an awful time', I was so impressed by how lovely the Dental Law Partnership were during my initial call. They showed sympathy and listened to everything I had to say. They quickly reviewed my evidence and phoned me the day after to tell me that they're pursing my claim. Thank you.

11 November 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Heather thank you for leaving such a lovely review.
It’s great to know that our prompt response and communication helped make the process smooth for you. We really appreciate your kind words and wish you luck with you claim.
- The Dental Law Partnership

Rated 5 out of 5 stars

Consultation

This was my first consultation with the DLP service, and I had a very positive experience. Ms J Welsh was extremely attentive throughout. She listened carefully to what I had to say and made sure she understood my concerns before offering support. I really appreciated her thoughtful and professional approach. Thank you for making my first consultation feel supported and valued.

10 November 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi thank you for taking the time to leave a review!
We're delighted to hear that your first consultation with DLP went so positively and that Jaine made you feel supported and valued.
We wish you all the best going forward.
- The Dental Law Partnership

Rated 5 out of 5 stars

I won!

Olivia is excellent and I won my case.

4 November 2025
Unprompted review
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Reply from The Dental Law Partnership

Hello Lynda, thank you for taking time out of your day to leave a review! We're pleased to hear your experience with Olivia has been so positive, wishing you all the best going forward!
- The Dental Law Partnership

Rated 5 out of 5 stars

When going to a solicitorit its always…

When going to a solicitorit its always a last resort and always stressful. When dealing with you the important thing you did was 'listen' people are usually at a very low point and most situations are never straightforward. You get directed to GDC who quite frankly do not actually help the victim.the person I dealt with was empathetic but at the same time managing to get the correct information needed for them to make an informed decision.

31 October 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hello Julie, thank you for taking the time to leave a review.
We’re so pleased to hear you felt listened to and supported throughout what can be a stressful process.
- The Dental Law Partnership

Rated 5 out of 5 stars

VERY FAST RESPONSE AND SPOKE TO JANE

VERY FAST RESPONSE AND SPOKE TO JANE, LOVELY LADY WHO WAS SYMPATHETIC AND KNOWLEDGABLE.

24 October 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Maria,
We're delighted to hear your initial experience with Jaine has been so positive and efficient. Wishing you every success going forward.
- The Dental Law Partnership

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