The Dental Law Partnership Reviews 

548
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 114 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their kindness, understanding, and extensive knowledge, offering empathetic support. Many people highlight the excellent customer service, noting the team's professionalism and attentiveness. Reviewers appreciate the efficient claim handling, clear explanations, and prompt updates, often leading to successful outcomes. However, some customers also noted significant delays and poor communication, with emails sometimes going unanswered. A few felt the service was below expectations, requiring them to be proactive or resulting in case rejection after considerable effort.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and... See more

Customer service

Customers report positive experiences with customer service, highlighting the helpfulness, understanding, and... See more

Claim

Consumers generally report positive experiences with the claim process, often highlighting the ease and... See more

Service

Reviewers mention positive feedback about service, with many expressing gratitude and satisfaction with the... See more

Response time

Users describe positive interactions with response times, with many appreciating the quick turnaround in... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good experience- this firm kept me updated and helped me to win my case ultimately. Their terms were clearly defined from the outset and they ensured I understood every aspect of things. I am h... See more

Company replied

Rated 5 out of 5 stars

This was my first instance of call with Dental Law and Faye was very kind enough to hear my issue and raised a file to take it forward with the dental negligence team . Happy for the immediate s... See more

Company replied

Rated 5 out of 5 stars

Well,... Never did I think claiming compensation would be so easy. I had the pleasure of Nick, he is kind, considerate, understanding, knowledgeable, realistic and reassuring, and above all...... See more

Company replied

Rated 5 out of 5 stars

The dental law partnership have been helpful and keeping me up to date with how my claim is progressing and time frames etc. Abigail has been great: so friendly and clear on explaining the process and... See more

Company replied


Company details

  1. Law Firm

Written by the company

The Dental Law Partnership is a specialist firm of dental negligence solicitors providing high quality legal representation exclusively for patients who have received negligent treatment from their dentist. Described as ‘market leader in dental claims’ by The Legal 500, we are the nationwide dental claim specialists, representing patients in the majority of the dental negligence claims brought in England and Wales today. Most of our cases are run on a ‘no win, no fee’ basis allowing access to justice for dental patients.


Contact info

4.8

Excellent

TrustScore 5 out of 5

548 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(548)

110 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Compassionate

Ease and straightforward of filing claim form. Regular updates, and easy transfer to lawyers. Very impressed.

26 February 2026
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Thank you for taking the time to leave a 5* review. We're very happy to hear of your positive experience with the team so far and that you have felt at ease, we wish you all the best.
The Dental Law Partnership

Rated 5 out of 5 stars

Listened to what I had to say .

Listened to what I had to say i was very anxious as no one in the practice have time for you .you can't speak to the practice manager you have to go through receptionists. So it was nice to someone to listen to you .I have 3 major issues with my new teeth that are not a year old yet I tried to ask if there is some form of guarantee but told no not on private consultation.

24 February 2026
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Thank you for taking the time to leave a review. We're very happy to hear of your positive experience with the team so far and that you felt listened to.
The Dental Law Partnership

Rated 5 out of 5 stars

Feedback on inital consultation

The initial consultation after submitting an enquiry online was prompt, thorough, non judgmental, the information gathered was swiftly assessed resulting in a quick decision as to whether we had a case.

24 February 2026
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Thank you for taking the time to leave a review. We're very happy to hear of your positive and efficient experience with the team so far.
The Dental Law Partnership

Rated 5 out of 5 stars

Fully Recommend Dental Law

Communication was superb between Laura Cooper and myself and she explained everything fully and precise in her emails.

24 February 2026
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Stuart, thank you for taking the time to leave a 5* review. We're very happy to hear of your positive experience with us and we will pass on your kind words on to Laura.
The Dental Law Partnership

Rated 5 out of 5 stars

Althouth it's something new for me,so…

Althouth it's something new for me,so it's the unknown,but am happy with the way I've been listened to,so far,thank you.

23 February 2026
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Thank you for taking the time to leave a 5* review, we're delighted to hear of your positive experience with the team and that you feel you have been listened to.

The Dental Law Partnership

Rated 5 out of 5 stars

Lots of updates

Very helpful and give you plenty of updates.

23 February 2026
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Thank you for taking the time to leave a review, we're very happy to hear of your positive experience and that the service you have received so far has been very helpful.

The Dental Law Partnership

Rated 5 out of 5 stars

dental treatment negligence

I had a very positive experience with this dental law firm. From the beginning, Nicky, the customer service advisor, was extremely helpful and attentive. She made sure all my questions were answered promptly and kept me informed throughout the process. The team was professional, knowledgeable, and supportive during what could have been a stressful time. I highly recommend their services.

20 February 2026
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Thank you for taking the time to leave a lovely review. We're so happy to hear of your positive experience with Nicky and the team so far, we will make sure to pass over your kind words.
The Dental Law Partnership

Rated 5 out of 5 stars

Good company to work with..

From initial contact to the final stages of my case the Dental Law Partnership has ensured that a very difficult time for me has been made as painless as possible. Communication and updates on my case have been excellent at every stage. I would not hesitate to highly recommend them....

17 February 2026
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hello Tricia, thank you for taking the time to leave a lovely 5* review! We're delighted to hear that your experience has been so positive with us.
We wish you all the best,
The Dental Law Partnership

Rated 5 out of 5 stars

My first time in doing something like…

My first time in doing something like this and im really pleased I chose Dental Law to help me very helpful and kind service is very efficient and friendly. Great job.

12 February 2026
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Thank you for taking the time to leave a review, we're very happy to hear of your positive experience with the team and that the service you have received so far has been helpful and friendly.

The Dental Law Partnership

Rated 5 out of 5 stars

I was contacted very quickly and spoke…

I was contacted very quickly and spoke with a member from The Dental Law partnership who explained the process to me.

11 February 2026
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Thank you for taking the time to leave a review. We're very happy to hear of your positive experience with the team so far.
The Dental Law Partnership

Rated 5 out of 5 stars

Our experience so far has been very…

Our experience so far has been very good - a legal assistant answered our call and was very polite, clear and helpful. We look forward to working with them

19 January 2026
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Thank you for taking the time to leave a review, we're very happy to hear of your positive experience with the team. Wishing you every success going forward.

The Dental Law Partnership

Rated 5 out of 5 stars

I'm just starting a claim

I'm just starting a claim against my dental practice.
So far it has been a seamless experience and i feel that I am in capable hands

21 January 2026
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Thank you for taking the time to leave a review, we're very happy to hear of your positive experience with the team and service you have received so far.

The Dental Law Partnership

Rated 5 out of 5 stars

Easy process

The initial application is simple to complete followed up by a phone call. Prompt evaluation of claim within 24hrs

16 January 2026
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Thank you for taking the time to leave a review, we're very happy to hear of your positive experience with the team and service you have received so far.
The Dental Law Partnership

Rated 5 out of 5 stars

Love staff so helpful would recommend

Love staff so helpful would recommend

15 January 2026
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Jack, thank you for taking the time to leave a review. We're very happy to hear of your positive experience with the team.
The Dental Law Partnership

Rated 5 out of 5 stars

Niamh Wells has been amazing

Niamh Wells has been amazing. Kept me updated all through the claim. I couldn’t have asked for more.

13 January 2026
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Hannah, thank you for taking the time to leave a review. We're very happy to hear of your positive experience with us and we will pass on your kind words on to Niamh.
The Dental Law Partnership

Rated 1 out of 5 stars

Very poor employers (personal oponion)

Very poor employers (personal oponion) left an Nhs job. Took job on Staff seemed nice not sure what i was to do neither were the people in charge ! I suppose it was work your way through it it would work out in the end. Willing to learn 27 years as senior nurse. Then Hr manager took a dislike for whatever reason and was out. Fortunately in life Karma will take hold of us and show us the way. I wonder when for these people who have plenty of money no feeling for the other human being.

15 October 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Dear Anne-Marie

We are sorry to learn that you regard DLP as a poor employer. We note that you decided after just 6 weeks with us that the role was not for you, a decision which of course we respect.

We wish you well for the future.

Kind regards,
The Dental Law Partnership

Rated 5 out of 5 stars

Excellent service

The DLP can not be faulted in their sensitive care and commitment to my case. I would never have imagined that going to a dentist for care would end up with me having to take action action against them.

Tim my solicitor was kind caring and always quick to call me when I felt anxious which was often. Updates were regular, and concise. All the legal steps were explained to me in detail. I would highly recommended this company if you want a good outcome from your negligence case. Thank you again Tim.

21 December 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hello Angela, thank you for taking the time to leave such a lovely 5* review! We're really thrilled to hear that your experience has been so positive - we will make sure to pass on all your kind words to Tim.
We wish you all the best,
The Dental Law Partnership

Rated 5 out of 5 stars

A fast assessment of taking on a case!

Leah has been very thorough in collecting all of the dates, specifics and details relating to my undiagnosed decay which has resulted in my losing a tooth - with all the pain, cost and inconvenience that has entailed. The company have been very responsive early on and have provided a quick turnaround in assessing my case. I’ve really valued that!

17 December 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hello Rachel, thank you for taking the time to leave a review.
We’re so pleased to hear you had a quick and positive first experience with us, wishing you all the best going forward.
- The Dental Law Partnership

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