The Dental Law Partnership Reviews 

549
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 114 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their kindness, understanding, and extensive knowledge, offering empathetic support. Many people highlight the excellent customer service, noting the team's professionalism and attentiveness. Reviewers appreciate the efficient claim handling, clear explanations, and prompt updates, often leading to successful outcomes. However, some customers also noted significant delays and poor communication, with emails sometimes going unanswered. A few felt the service was below expectations, requiring them to be proactive or resulting in case rejection after considerable effort.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and... See more

Customer service

Customers report positive experiences with customer service, highlighting the helpfulness, understanding, and... See more

Claim

Consumers generally report positive experiences with the claim process, often highlighting the ease and... See more

Service

Reviewers mention positive feedback about service, with many expressing gratitude and satisfaction with the... See more

Response time

Users describe positive interactions with response times, with many appreciating the quick turnaround in... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good experience- this firm kept me updated and helped me to win my case ultimately. Their terms were clearly defined from the outset and they ensured I understood every aspect of things. I am h... See more

Company replied

Rated 5 out of 5 stars

This was my first instance of call with Dental Law and Faye was very kind enough to hear my issue and raised a file to take it forward with the dental negligence team . Happy for the immediate s... See more

Company replied

Rated 5 out of 5 stars

Well,... Never did I think claiming compensation would be so easy. I had the pleasure of Nick, he is kind, considerate, understanding, knowledgeable, realistic and reassuring, and above all...... See more

Company replied

Rated 5 out of 5 stars

The dental law partnership have been helpful and keeping me up to date with how my claim is progressing and time frames etc. Abigail has been great: so friendly and clear on explaining the process and... See more

Company replied


Company details

  1. Law Firm

Written by the company

The Dental Law Partnership is a specialist firm of dental negligence solicitors providing high quality legal representation exclusively for patients who have received negligent treatment from their dentist. Described as ‘market leader in dental claims’ by The Legal 500, we are the nationwide dental claim specialists, representing patients in the majority of the dental negligence claims brought in England and Wales today. Most of our cases are run on a ‘no win, no fee’ basis allowing access to justice for dental patients.


Contact info

4.8

Excellent

TrustScore 5 out of 5

549 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(549)

111 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

VERY FAST RESPONSE AND SPOKE TO JANE

VERY FAST RESPONSE AND SPOKE TO JANE, LOVELY LADY WHO WAS SYMPATHETIC AND KNOWLEDGABLE.

24 October 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Maria,
We're delighted to hear your initial experience with Jaine has been so positive and efficient. Wishing you every success going forward.
- The Dental Law Partnership

Rated 5 out of 5 stars

Abigail has been very helpful…

Abigail has been very helpful throughout my dealings with The dental Law Partnership.
She has kept me up to date with any progression within my case.
I would highly recommend them.

Many thanks for all your help.

Kind regards

Laura

24 October 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Laura, thank you for leaving such a lovely review. We're thrilled to hear of your positive experience with Abigail. We wish you all the best going forward.
- The Dental Law Partnership

Rated 5 out of 5 stars

Definitely recommend

I would definitely recommend. They were very helpful, answered all my questions within a timely manner and kept me fully informed throughout the whole process.

22 October 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hello Lauren, thank you for taking time out of your day to leave a review! We're pleased to hear your experience has been so positive - we wish you all the best going forward :)
- The Dental Law Partnership

Rated 4 out of 5 stars

New enquiry…

The response to my online enquiry was in good time, within 24 hours. The questions were pertinent and detailed.

16 October 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Naomi, thank you for your review! We're happy to hear your initial experience has been efficient - we wish you all the best going forward!

Rated 1 out of 5 stars

Avoid this company just string you…

Avoid this company just string you along for months on end only to tell you that you dont have a claim, surely this could of been determined in the first few days avoid!!!!

16 October 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Laura
Thank you for your feedback. We recognise and share your frustration when dentists drag their heels in providing us with our clients’ dental records for review. Unfortunately, such behaviour can lead to delay in our ability to determine whether a client has a claim or not, as happened in your case. We wish you well for the future.
Kind regards,
The Dental Law Partnership

Rated 5 out of 5 stars

Had initial phone call with Fay

Had initial phone call with Fay. She was helpful and willing to listen to the situation in detail. I had a quick response with a decision. Infact within half an hour I'd received a decision that they are going to have a go at this case

14 October 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Zac, thank you for taking the time to leave a review!
We're delighted to hear your initial experience with Faye has been so positive and efficient.
We wish you all the best going forward :)

Rated 5 out of 5 stars

Only had the intial assessment so far…

Only had the intial assessment so far but Faye was really nice and helpful

10 October 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Gavin, thank you for your review! We're thrilled to hear your initial experience with Faye has been so positive - we wish you all the best!

Rated 5 out of 5 stars

Good and Fair

Good experience- this firm kept me updated and helped me to win my case ultimately. Their terms were clearly defined from the outset and they ensured I understood every aspect of things.

I am happy to report that 70% of something is so much better than 100% of nothing. I would engage their services again if necessary. James Webster was professional yet friendly and always encouraged me to contact him if I had any questions at all.

Janet Grant

9 October 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Janet, thank you for leaving such a lovely review for DLP and James. We're very happy to hear of your positive experience and we will pass on your kind words on to James. We wish you all the best for the future :)

Rated 5 out of 5 stars

Very professional but friendly

Very professional but friendly. So simple to deal with and get my complaint dealt with initially and kept up to date at all times. Many Thanks

9 October 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Dave, thanks so much for your lovely review! We're really glad you found the process simple and the team both professional and friendly. Wishing you all the best going forward!

Rated 4 out of 5 stars

Very good advice

Very good advice. Prompt reply.

3 October 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Margaret, thank you for taking the time to leave a review.
We're so pleased you were able to receive good advice and prompt replies - we wish you all the best in the next stage of your claim :)

Rated 5 out of 5 stars

Dental Law Partnership

I cannot express enough, my sincere gratitude to Tyla for all her hard work, expertise and dedication to me and my case, she has given 110% professionalism and commitment, she has gone above and beyond.
She's friendly, caring and listens and understands what you are going through, Tyla was always available to get hold off, very prompt of getting back to me with the process and progress also if I didn't understand something she would explained things clearly to me.
I would like to say a massive thank you to Tyla and Dental Law Partnership, I'm so grateful of being so lucky that you dealt with my case. I would definitely recommend your services without any hesitation .
Stephanie

29 September 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi Stephanie, thank you for taking the time to leave such a lovely 5* review! We're really thrilled to hear that your experience has been so positive - we will make sure to pass on all your kind words to Tyla. We wish you all the best in the future :)

Rated 5 out of 5 stars

Thank all except me

Thank you except me

26 September 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi Cherie, thank you for your 5* review, we wish you all the best with your case.

Rated 1 out of 5 stars

The representation received by these…

The representation received by these solicitors I found to be very low quality and I regretted choosing these solicitors. I found the advice and experts being used to be low quality and not worthy of praise or recommendation. I had to be proactive in my claim and correspond directly with the defendant and their expert to ensure my claim was successful. I made the mistake of not checking the negative reviews about the DLP, Dental Law Partnership, after the unsatisfactory representation and complaints I had to make to the DLP I read the negative reviews and realised I made a mistake choosing this firm. There is a lot more negative things I could list but it would make my review significantly long so I will keep it basic. Fortunately I am very articulate and was able to represent my claim directly to the defendant which they accepted liability on that basis. I do NOT recommend these solicitors, the Dental Law Partnership. DLP. The service I received from them was far below the minimum standard i expected.

24 September 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Dear Mr Miah

Reviews posted by our clients on sites like Trustpilot are very important to us, whether positive or otherwise, and we take the opportunity to reflect upon the comments made by our clients and learn from them.

While our ability to respond to any criticism of our staff or service is limited by our professional duty of confidentiality to our clients, nevertheless we are confident that, contrary to your assertions, you were provided with high quality advice by us throughout, and also by the independent experts instructed by us on your behalf, and that it was the high level of service you received from us that was crucial in achieving a positive outcome.

We wish you well for the future.

Yours sincerely
The Dental Law Partnership

Rated 5 out of 5 stars

James was absolutely fantastic in his…

James was absolutely fantastic in his handling of my case. Ultimately securing the most favourable outcome possible I will recommend to everyone I know!

25 September 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hello, thank you for taking time out of your day to leave a review! We're pleased to hear your experience with James has been so positive - we wish you all the best going forward :)

Rated 1 out of 5 stars

Led on a merry chase

I wrote this review 7 months ago and I wish I hadn’t. Over this 7 months Dental Law led me on a merry chase, exhausting me and putting my hopes up and then after all my efforts and my poor family dentist who exhausted considerable efforts to help me by providing records from years ago, they rejected my case suggesting that I could make my own claim online presumably because it wasn’t worth their while using the vaguest, spurious reasoning. In future I will wait before I trust a firm. I feel like such a fool.

(The lady I spoke to, Ms McCallum, was very professional, approachable and sensitive to my health condition. She made me very comfortable explaining sensitive information and was very understanding of the trauma I had experienced during my medical treatment. She made sure she checked if I was ok to divulge sensitive information so I felt ok to do so. The firm didn’t pester me after I approached them which gave me time to think about what I needed to say. At the same time, they got back to me immediately about a decision. This is the best law firm I have ever dealt with and MsMcFadden is the right person to deal with these sensitive cases. I can’t say enough basically)

24 September 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Nadia, thank you for taking the time to leave such a lovely review about DLP and Faye McCallum. We will pass on your kind words to her. We're thrilled to hear of your positive experience with the team and service you have received. We wish you all the best :)

Rated 1 out of 5 stars

DO NOT USE THE DENTAL LAW PARTNERSHIP.

DO NOT USE THE DENTAL LAW PARTNERSHIP.
If you have a complaint against a dentist report it to The General Dental Council.
They are highly professional, compassionate and trust worthy. I feel totally vindicated after The General Dental Council investigated and examined all the evidence I provided them with and their report concluded that "his professional practice fell far below the standard they would expect".
The Dental Law Partnership have none of the attributes or qualities of the General Dental Council. My experience with the DLP was appalling! A complete waste of my time and energy and it has had a huge impact on my emotional health.
After nearly seven years of dealing with the DLP and with no resolution in sight, I could not continue with the claim.
Every bad review I have read mirrors my own experience of the DLP.
To date I have spent over £15.000 trying to have the damaged rectified and that is on going.
I received £3.850.00 from the DLP and they got £39.000.00!!!!!
The Dental Law Partnership let me down, shame on them. DON'T USE THEM

21 September 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Peter,

Thank you for your feedback, and we are sorry that you are unhappy with the outcome of your dental negligence claim. It might be helpful for you if we explain how a complaint by a patient about dental treatment to the dental regulator, the General Dental Council, is different from a dental negligence claim, and why that matters. The General Dental Council is only concerned with whether dentists have behaved in accordance with their professional ethical standards and it does not provide any financial compensation for patients, whereas a negligence claim is concerned with whether the legal requirements for dental care have been broken and obtaining financial compensation for injured patients. Unfortunately, in our adversarial legal system a dentist’s insurers may resist settling a dental negligence claim for years resulting in mounting legal costs on both sides but at the Dental Law Partnership we take pride in supporting our clients’ claims for as long as it takes to achieve the compensation that is deserved. We hope that helps to address your concerns.

Yours sincerely
The Dental Law Partnership

Rated 5 out of 5 stars

Exceptional service

I was really apprehensive about calling as I didn’t know what to expect. The lady I spoke to was really patient and explained everything thoroughly. She took all the details and told me they would be in touch after reviewing my case. I was really surprised that I received a call back the same day. I’m really impressed with the service received.

19 September 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Michelle, thank you for taking the time to leave such a lovely review. We're thrilled to hear of your positive experience with the team and service you have received so far. We wish you all the best :)

Rated 5 out of 5 stars

Great communication

Great communication, always kept up to date with progress, honest with expectations.

19 September 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Michael, thank you for taking the time to leave such a lovely review. We're thrilled to hear of your positive experience. We wish you all the best :)

Rated 5 out of 5 stars

Tyla Westwood has been professional…

Tyla Westhead has been professional thought-out my claim and given invaluable advice.
Thank you, Raaj M

17 September 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Raaj, thank you for taking the time to leave such a lovely review for Tyla. We will pass on your kind words to her. We're thrilled to hear of your positive experience. We wish you all the best :)

Rated 5 out of 5 stars

Great team

Great team. Easy to claim. Everything is done behalf of claimant. Recommend. Successful outcome

16 September 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Jolanta, thank you for taking the time to leave a review! We're thrilled to hear your experience has been so positive - we wish you all the best :)

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