The Dental Law Partnership Reviews 538

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 173 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff as helpful, polite, and knowledgeable, making the process smooth and reassuring. Many people praise the excellent customer service, noting the team's professionalism, compassion, and commitment to their cases. Reviewers are particularly impressed with the quick response times and clear communication, ensuring they are kept informed throughout the claim process. However, some customers also noted issues with the service, experiencing delays, contradictory advice, and a lack of substantive legal work on their cases. A few other people also felt that communication was poor, with emails going unanswered and a lack of transparency regarding the work being done. Some reviewers expressed dissatisfaction with the outcome of their claims, feeling that their cases were not thoroughly investigated or were rejected after being strung along for months.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their helpfulness, politeness, and extensive knowledge from... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the efficiency, professionalism,... See more

Claim

People report positive experiences with claim, often highlighting the efficiency and support received. Many... See more

Service

Reviewers highlight ambiguous aspects of service, with many expressing high satisfaction, praising the team's... See more

Response time

Reviewers mention positive feedback about response times, with many appreciating the efficiency and speed in... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I called The Dental Law Partnership after I had a traumatic dental experience that I was unaware would happen. They dealt with me super efficiently and responded to my "No win, No fee" claim in less t... See more

Company replied

Rated 5 out of 5 stars

Niamh was very helpful, polite and extremely knowledgable from start to finish. She communicated by email and phone whenever there was a relevant update. Niamh managed to negotiate on my behalf... See more

Company replied

Rated 5 out of 5 stars

Good experience- this firm kept me updated and helped me to win my case ultimately. Their terms were clearly defined from the outset and they ensured I understood every aspect of things. I am h... See more

Company replied

Rated 5 out of 5 stars

Good communication from the company. Kept informed of the stages of claim regularly via email and telephone communication. The company have the best interests of the client at the forefront of the cla... See more

Company replied


Company details

  1. Law Firm

Written by the company

The Dental Law Partnership is a specialist firm of dental negligence solicitors providing high quality legal representation exclusively for patients who have received negligent treatment from their dentist. Described as ‘market leader in dental claims’ by The Legal 500, we are the nationwide dental claim specialists, representing patients in the majority of the dental negligence claims brought in England and Wales today. Most of our cases are run on a ‘no win, no fee’ basis allowing access to justice for dental patients.


Contact info

4.8

Excellent

TrustScore 5 out of 5

538 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Dental Law will not give up to get you justice. I would whole heartedly recommend.

My journey with The Dental Law Partnership has been nothing but great. I cannot fault their tenacity in seeking justice for me when I was indeed mistreated by my dentists. I am thankful to Tim Armitage, who throughout the process always replied to my questions and always sought the answers no matter how difficult. I have been awarded compensation and this will be a massive help for me to rebuild my smile and confidence. I cannot express how much gratitude I have for this company and would recommend any person who is ever unsure if they have a case against any malpractice they have suffered at the hands of their dentists. When I got the email with a settlement amount I told Tim my first new smile will be for him. In my view this company and their team have allowed me to regain my confidence. Thank you a million times over.
Regards Katrina x

7 April 2026
Unprompted review
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Reply from The Dental Law Partnership

Hi Katrina, thank you for taking the time to leave a lovely 5* review. We're so happy to hear of your positive experience with Tim and the team, we will make sure to pass over your kind words and wish you all the best for the future.
The Dental Law Partnership

Rated 5 out of 5 stars

Glad l found Dentsl Law Partnership

My case is ongoing but l must be honest and speak as l the dental law partnership has been proffesional patient and expained in detail to me regrarding my case l cant thank them enough up todate because l am 79 going blind nothing as been too much troulble Sophie is a a star she does not get frutrated with me whatever the outcone l am happy they havetaken me on l feel in very cappable hands

4 August 2025
Unprompted review
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Reply from The Dental Law Partnership

Thank you for taking the time to leave a 5* review. We're delighted to hear of your positive and efficient experience with us and we will make sure to pass on your lovely words to Sophie. We wish you all the best.
The Dental Law Partnership

Rated 5 out of 5 stars

Halima Ahmed

The paralegal who dealt with the initial part of my claim was Halima Ahmed. Halima was extremely efficient and fed back promptly to me throughout which was very reassuring. If you are considering taking legal action then I would absolutely recommend Dental Law, super efficient, they do not hang around!

30 March 2026
Unprompted review
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Reply from The Dental Law Partnership

Thank you for taking the time to leave a 5* review. We're very happy to hear of your positive and efficient experience with us and we will make sure to pass on your kind words to Halima.
The Dental Law Partnership

Rated 5 out of 5 stars

Extremely helpful and patient

The young ladies that I spoke to were extremely kind and understanding. I’m older and needed help.

27 March 2026
Unprompted review
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Reply from The Dental Law Partnership

Thank you for taking the time to leave a 5* review. We're very happy to hear of your positive experience with the team so far.
The Dental Law Partnership

Rated 5 out of 5 stars

Excellent customer care

Excellent customer care. Nicky kept me on point with sensitivity and clear explanations of the process and way forward. All questions answered competently with high professionalism. Thank you

27 March 2026
Unprompted review
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Reply from The Dental Law Partnership

Thank you for taking the time to leave a review, we're very happy to hear of your experience with Nicky and the team so far and that all your questions were able to be answered.
The Dental Law Partnership

Rated 5 out of 5 stars

would recommend

Very thorough, patient and helpful customer service :)

19 March 2026
Unprompted review
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Reply from The Dental Law Partnership

Thank you for taking the time to leave a 5* review. We're very happy to hear of your positive and helpful experience with the team so far.
The Dental Law Partnership

Rated 5 out of 5 stars

Its worth asking if you have a claim or not.

Despite my speech not being good due to my issues, The person I spoke to on the phone was kind & understanding. I got a call the next day to say my claim had been accepted.

12 March 2026
Unprompted review
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Reply from The Dental Law Partnership

Thank you for taking the time to leave a 5* review. We're very happy to hear of your positive and supportive experience with the team so far.
The Dental Law Partnership

Rated 5 out of 5 stars

Quick to respond

Quick to respond, patiently listened and took a note on every detail mentioned. I really appreciate all your help especially during my toughest time and thanks for the wonderful support with my case.

9 March 2026
Unprompted review
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Reply from The Dental Law Partnership

Thank you for taking the time to leave a review. We're very happy to hear of your positive and supportive experience with the team so far.
The Dental Law Partnership

Rated 5 out of 5 stars

Friendly staff making claim process easy

Friendly staff member Nicky patiently explained everything and helped with the claim process making it easier and less stressful

27 February 2026
Unprompted review
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Reply from The Dental Law Partnership

Thank you for taking the time to leave a 5* review, we're delighted to hear of your positive experience with the team and that our claims process has made you feel at ease.

The Dental Law Partnership

Rated 5 out of 5 stars

Compassionate

Ease and straightforward of filing claim form. Regular updates, and easy transfer to lawyers. Very impressed.

26 February 2026
Unprompted review
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Reply from The Dental Law Partnership

Thank you for taking the time to leave a 5* review. We're very happy to hear of your positive experience with the team so far and that you have felt at ease, we wish you all the best.
The Dental Law Partnership

Rated 5 out of 5 stars

Listened to what I had to say .

Listened to what I had to say i was very anxious as no one in the practice have time for you .you can't speak to the practice manager you have to go through receptionists. So it was nice to someone to listen to you .I have 3 major issues with my new teeth that are not a year old yet I tried to ask if there is some form of guarantee but told no not on private consultation.

24 February 2026
Unprompted review
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Reply from The Dental Law Partnership

Thank you for taking the time to leave a review. We're very happy to hear of your positive experience with the team so far and that you felt listened to.
The Dental Law Partnership

Rated 5 out of 5 stars

Feedback on inital consultation

The initial consultation after submitting an enquiry online was prompt, thorough, non judgmental, the information gathered was swiftly assessed resulting in a quick decision as to whether we had a case.

24 February 2026
Unprompted review
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Reply from The Dental Law Partnership

Thank you for taking the time to leave a review. We're very happy to hear of your positive and efficient experience with the team so far.
The Dental Law Partnership

Rated 5 out of 5 stars

Fully Recommend Dental Law

Communication was superb between Laura Cooper and myself and she explained everything fully and precise in her emails.

24 February 2026
Unprompted review
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Reply from The Dental Law Partnership

Hi Stuart, thank you for taking the time to leave a 5* review. We're very happy to hear of your positive experience with us and we will pass on your kind words on to Laura.
The Dental Law Partnership

Rated 5 out of 5 stars

Althouth it's something new for me,so…

Althouth it's something new for me,so it's the unknown,but am happy with the way I've been listened to,so far,thank you.

23 February 2026
Unprompted review
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Reply from The Dental Law Partnership

Thank you for taking the time to leave a 5* review, we're delighted to hear of your positive experience with the team and that you feel you have been listened to.

The Dental Law Partnership

Rated 5 out of 5 stars

Lots of updates

Very helpful and give you plenty of updates.

23 February 2026
Unprompted review
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Reply from The Dental Law Partnership

Thank you for taking the time to leave a review, we're very happy to hear of your positive experience and that the service you have received so far has been very helpful.

The Dental Law Partnership

Rated 5 out of 5 stars

dental treatment negligence

I had a very positive experience with this dental law firm. From the beginning, Nicky, the customer service advisor, was extremely helpful and attentive. She made sure all my questions were answered promptly and kept me informed throughout the process. The team was professional, knowledgeable, and supportive during what could have been a stressful time. I highly recommend their services.

20 February 2026
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Thank you for taking the time to leave a lovely review. We're so happy to hear of your positive experience with Nicky and the team so far, we will make sure to pass over your kind words.
The Dental Law Partnership

Rated 5 out of 5 stars

Good company to work with..

From initial contact to the final stages of my case the Dental Law Partnership has ensured that a very difficult time for me has been made as painless as possible. Communication and updates on my case have been excellent at every stage. I would not hesitate to highly recommend them....

17 February 2026
Unprompted review
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Reply from The Dental Law Partnership

Hello Tricia, thank you for taking the time to leave a lovely 5* review! We're delighted to hear that your experience has been so positive with us.
We wish you all the best,
The Dental Law Partnership

Rated 5 out of 5 stars

My first time in doing something like…

My first time in doing something like this and im really pleased I chose Dental Law to help me very helpful and kind service is very efficient and friendly. Great job.

12 February 2026
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Thank you for taking the time to leave a review, we're very happy to hear of your positive experience with the team and that the service you have received so far has been helpful and friendly.

The Dental Law Partnership

Rated 5 out of 5 stars

I was contacted very quickly and spoke…

I was contacted very quickly and spoke with a member from The Dental Law partnership who explained the process to me.

11 February 2026
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Thank you for taking the time to leave a review. We're very happy to hear of your positive experience with the team so far.
The Dental Law Partnership

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