Dentalinsurance.com Reviews 

1,374
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 335 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the website for its ease of use, clear information, and intuitive tools that simplify comparing different services and plans. People found the process of signing up and navigating options straightforward and efficient. The staff and customer service agents are frequently highlighted for being exceptionally helpful, knowledgeable, patient, and professional, making the overall experience pleasant and stress-free. However, some people mentioned occasional difficulties or inefficiencies in the process, including instances where agents provided inconsistent information or lacked knowledge about previous plans. Additionally, a few reviewers experienced challenges getting timely assistance or encountered minor website technical issues, such as a submit button not functioning on certain browsers.

What people talk about most

User experience

Customers had positive experiences with user experience, consistently praising the ease and efficiency of the... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Customer service

Users describe positive interactions with customer service, highlighting agents as patient, kind, and very... See more

Service

Clients share positive opinions on service, highlighting the professionalism, effectiveness, and personalized... See more

Website

Reviewers mention positive feedback about the website, highlighting its ease of use and navigation for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been looking for a stand alone dental plan. All other sites would have long phone calls, and still not provide the list of plans. But this site is terrific, I spent 10 minutes and signed up.... See more

Rated 5 out of 5 stars

I really appreciated this service. It showed all the options available to me and I chose the one that was best. I was able to view plans I didn’t know existed. Easy to use, compare different services,... See more

Rated 5 out of 5 stars

Fantastic, our Customer Service Tech Reuben was great. Very patient and explained everything in a way that was very easy to follow and understand. Everything we have experienced with this company has... See more

Rated 5 out of 5 stars

Madison Park Family Dentistry and staff is the best I've ever experienced. Top notch services and expertise. State of the art equipment. Speedy. Clean! Treat yourself for a whole new experience.... See more


Company details

  1. Dental Clinic
  2. Pharmacy

Information provided by various external sources

We are one of the leading providers of dental insurance and discount plans. DentalInsurance.com was the first to enable individuals to both comparison-shop and apply for dental insurance and discount dental plans directly via the Internet.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 53% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(1,374)

342 reviews in the last 12 months

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Rated 5 out of 5 stars

Jose was friendly and extremely…

Jose was friendly and extremely knowledgeable. I called because I had an abundant amount of questions that I needed to ask an actual person. He was patient and very detail oriented. I felt very comfortable signing up after his easy to follow, yet precise and thourough explanation of my policy. In my line of work, there is a multitude of independent contractors that need to aquire their own personal insurance policies and I am going to recommend Guardian to each and every one of them! Thank you for making a seemingly stressful process easy and comforting.

4 May 2026
Rated 3 out of 5 stars

Cumbersome , unfair processs!

I called a week ago to inform America’s that my husband had passed away. I told them I wanted to cancel his part of our dental plan, but keep me on the plan. They asked me to send a death serificate which I did, but they never said anything about my plan being terminated as well. I received a letter from America’s on Saturday 5/2/26 saying that my plan had been terminated as well! I had to call today and learned that I needed to sign up for a plan for myself. They switched me to sales to do that, but he had no knowledge of my previous plan ,but told me I would have to go back to customer service to request credit for that plan being applied to my new plan. Very cumbersome and unfair way to treat along time customer!

4 May 2026
Dentalinsurance.com logo

Reply from Dentalinsurance.com

Hi. I'm so sorry for your loss and for the way this was handled. We are not the Carrier, Ameritas, but we are here to help you navigate this. If you are still needing assistance, or if you want to discuss how things went, please give us a call. Let the support team know what's going on and they can help solve any remaining issues. Please have a good day.

Rated 2 out of 5 stars

The first couple days we could not…

The first couple days we could not summit our plan and didn’t get a call back as they stated , we had to keep calling to get things going and then when we the policy emails they were incorrect.. after 3 to 4 days of trying we finally got someone to help us .. this should have been done in a click of the mouse!!!!

27 April 2026
Dentalinsurance.com logo

Reply from Dentalinsurance.com

Sorry to hear this didn't go so well. I'm glad you were able to get the coverage you wanted, but not sure why there was a delay in responses. I'll reach out to the team and see if I can figure out what happened on this end. In the meantime, please feel free to reach out with any additional questions and we'll assist. (Hopefully with a quick click of the mouse!). Thanks for trusting us with your business, and please HAVE AN EXCELLENT DAY.

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