Dentalinsurance.com Reviews 

1,374
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 335 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the website for its ease of use, clear information, and intuitive tools that simplify comparing different services and plans. People found the process of signing up and navigating options straightforward and efficient. The staff and customer service agents are frequently highlighted for being exceptionally helpful, knowledgeable, patient, and professional, making the overall experience pleasant and stress-free. However, some people mentioned occasional difficulties or inefficiencies in the process, including instances where agents provided inconsistent information or lacked knowledge about previous plans. Additionally, a few reviewers experienced challenges getting timely assistance or encountered minor website technical issues, such as a submit button not functioning on certain browsers.

What people talk about most

User experience

Customers had positive experiences with user experience, consistently praising the ease and efficiency of the... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Customer service

Users describe positive interactions with customer service, highlighting agents as patient, kind, and very... See more

Service

Clients share positive opinions on service, highlighting the professionalism, effectiveness, and personalized... See more

Website

Reviewers mention positive feedback about the website, highlighting its ease of use and navigation for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been looking for a stand alone dental plan. All other sites would have long phone calls, and still not provide the list of plans. But this site is terrific, I spent 10 minutes and signed up.... See more

Rated 5 out of 5 stars

I really appreciated this service. It showed all the options available to me and I chose the one that was best. I was able to view plans I didn’t know existed. Easy to use, compare different services,... See more

Rated 5 out of 5 stars

Fantastic, our Customer Service Tech Reuben was great. Very patient and explained everything in a way that was very easy to follow and understand. Everything we have experienced with this company has... See more

Rated 5 out of 5 stars

Madison Park Family Dentistry and staff is the best I've ever experienced. Top notch services and expertise. State of the art equipment. Speedy. Clean! Treat yourself for a whole new experience.... See more


Company details

  1. Dental Clinic
  2. Pharmacy

Information provided by various external sources

We are one of the leading providers of dental insurance and discount plans. DentalInsurance.com was the first to enable individuals to both comparison-shop and apply for dental insurance and discount dental plans directly via the Internet.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 53% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(1,374)

342 reviews in the last 12 months

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Rated 3 out of 5 stars

Incorrect referral by a DentalInsurance Sales person

I was told to contact Delta Dental directly about waiving the waiting period for the new dental plan because I was previously a Corporate Delta Dental plan member whose COBRA benefits ended on March 31st. I was then transferred to Delta Dental who had no idea what a Platinum for Everyone plan was and could not see any information of a new plan signup. I then had to call DentalInsurance.com again only to find out that I should have been directed to Morgan White insurance underwriter and at that only after 48 hours so my new plan request would be on their system. So one agent was knowledgeable, other had bad/wrong information and wasted my time

19 May 2026
Dentalinsurance.com logo

Reply from Dentalinsurance.com

Oh no. Sorry about that. I've reached out to our Call Center supervisor to check in with the person you spoke to and make sure they're aware of the error they made. It's frustrating to have to jump through multiple hoops to get information, apologies for that. If you need any additional assistance, and you're willing to give us another try, please reach out. And, please have a good day and thanks for reaching out about this issue.

Rated 5 out of 5 stars

Very easy to search and compare…

Very easy to search and compare different dental insurance in my area. All the basic info I need to compare about plans was highlighted and easy to understand what I was getting. Signing up for the plan I chose took less than 5 mins and I did it all online without having to make a phone call to an insurance rep. Which I love I hate making phone calls 😉

15 May 2026
Rated 5 out of 5 stars

I really appreciated this service

I really appreciated this service. It showed all the options available to me and I chose the one that was best. I was able to view plans I didn’t know existed. Easy to use, compare different services, making something that is usually difficult much easier. I would highly recommend this service

10 May 2026
Rated 3 out of 5 stars

1ST PERSON NEEDS TO BE RETRAINED

THE 1ST PERSON I SPOKE TO TOLD ME THEY DID NOT HAVE A PLAN 245. I SAID IT WAS ON YOUR WEB SITE. I WAS NOT GOING TO ARGUE SO I HAD HER SWITCH ME TO SOMEONE ELSE. HIS NAME WAS I BELIEVE WAS CASEY? HE TOOK GOOD CARE OF ME. HE SAID WE DO HAVE A 245 PLAN.

6 May 2026
Dentalinsurance.com logo

Reply from Dentalinsurance.com

Hi. Thanks for your persistence on this. Glad you were able to get the plan you were interested in. I'm going to reach out to the Representatives you chatted with and see where things went off the rails a bit. Please feel free to reach out if you have any other questions, or if additional issues pop up. Thank you for trusting us with your business, and please have a good day.

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