Deliveroo Reviews 279

Thought talabat was the worst but seems deliveroo have caught up.

Driver was 3 minutes away, then went to 11, then 13, then 16, back to 11 then back to 16.

In the end he calls me to say his bike has broken down hahahahahaha.

Then the agent wants to refund me in credits loooool, will never use you again !

Great service, quick delivery

Terrible!!!!! I ordered food last 3 weeks and they let me waited for 1 hour and 30 mins. I hadn’t had a meal for the day and even the restaurant confirmed that they had sold the food that I wanted I even told them that whatever they had is fine just to have my food as soon as possible. Then suddenly they cancelled my order. I was reaching them every day to refund my money but disappointedly its been already weeks but I didn’t get my refund. SHAME!!!!!

I ordered the popular Fix Dessert Chocolate in Dubai through Deliveroo, relying on their app to show the official item. Instead, I received a fake chocolate bar from a minimart—the listing was misleading and did not make it clear I wasn’t buying the real thing. It only showed me one option!!
When I complained to Deliveroo, their customer service refused to help or refund me, even after I provided photos and explained the issue.
As a first-time user, I trusted Deliveroo to sell genuine products, but they allowed fake items to be listed and do not care about customers.
Very disappointing experience—beware when ordering anything popular or viral on Deliveroo UAE. They do not take responsibility for misleading listings or poor service.

I waited for my order 30 minutes and the driver when i contacted him he replied you dont see the rain? Im hiding somewhere

As the restaurant is 10 minutes away from me the rain was little as we know in dubai there is no heavy rain, after that when he arrived he shouted at me !!! He said "go to mirdif and also make a complaint " , i have already raised a complaint but they didn't do anything and not taking any action, honestly after this experience i have deleted my account and will you another delivery company.

Terrible service. Waited for the order for 90 minutes. The driver had an incident and couldn’t deliver my order and asked for a reorder and the reorder was 30 minutes late and the restaurant had run out of an item. They refused to compensate me. I wish I had read the reviews prior. Please don’t order from them. The fact that they don’t respond to trust pilot reviews is telling. Just horrible.

Order took me almost like an hour, never received the order. And now they charge me for the food i didn’t get? Like what

The worst delivery service in Dubai!
This is already the fourth time I’ve faced the same problem with Deliveroo. Every time I order groceries from any supermarket, my order arrives incomplete — always missing several items. Yet they charge the full amount every single time.

Today I spent one and a half hours together with the Deliveroo driver trying to solve the issue. Driver was very good guy. Neither customer service nor any manager could help us — not even after an hour of waiting and explaining.

Deliveroo is the most unprofessional and careless company I’ve ever dealt with. They don’t care about their customers or their own staff. There’s absolutely no focus on client service or responsibility.

Terrible experience — deleting this useless app immediately.

Dont try deliveroo app,
They making money by cheating 2 out of 10 customer,
They will show an offer and if we claim and order anything with that offer by our DEBIT card they will withdraw our money without any notification and meassage, and thet will tell that there is no solution,
I order food of 82.15 and it had offer 50 aed off, ao the amount was 32.15,
And after 1 hour i got food, and when i checking the balance they deduct 32.15 and 82.15 aed also,
They said there is no solution its system error

When you order online, it’s usually because you don’t have the time to go to the store yourself. If there’s an option to tick a gift receipt and you select it, and you even leave a note to the driver to make sure the order is gift-wrapped with the receipt, you expect it to be done. Instead, the order arrives without any of that. Then, with barely any time to spare, you end up talking to a Deliveroo agent who is polite but only gives standard responses without offering a real solution. I never asked for a refund or a credit note—just for them to coordinate with the store to arrange proper gift wrapping. And they couldn’t do it. What a complete waste of time!

Extremely bad service

absolutely terrible customer service
by far, the worst I have ever experienced! How they're still operational is beyond my understanding!

Terrible service! Waited TWO hours for the delivery, when it arrived an item was missing. I contacted them immediately and provided pictures of the online receipt I had and that wasn’t good enough they wanted pictures of a paper receipt and food which was too late for me to do. I also could have took pictures of the food received but I could have easily lied and removed something else how would they know?

They won’t refund me £4.99 because of this so things must be tight for them!!

The driver however was polite.

Deliveroo and Burger King Thickthorn
Don’t use!!

I ordered a chicken sandwich meal from Pickl and they forgot the spciy fries. No big deal - it happens.
The total order was 65 dirhams or so.
I complained about the missing fries and they gave me a 5 dirhams credit, which was what i had paid to upgrade from normal fries to spicy.
They could not figure out that the credit due to me should be the cost of the fries not just the upgrade.
I tried to explain it to them but they said no.

If I could put 0 stars i would. Service is non existed. I have to pay for the drivers careless actions. He decided not to deliver my order and leave without communication.(on the app ot shows delivered, but the agent don't know where. Funny) Even the agent couldn't help. These people can't do the bare minimum when it comes to service. Never ordering from there again Talabat is wayyy better

The worst customer service among all food apps in UAE .
They don’t care about their customers at all whether they received wrong orders or cheated or whatever issues.
They are truly useless.
I have a very bad experience with them !!’

Title:
Unfair Refund Policy & Poor Accountability

Review:
I had a very disappointing experience with Deliveroo. My recent order was inedible, and I requested a full refund. Instead of resolving the issue, Deliveroo only refunded one-third of the total price, insisting that the restaurant was responsible.

This is unacceptable because:

Deliveroo is the platform – they take payments, manage the order, and contract with restaurants. Passing the blame onto the restaurant shows a lack of accountability.

Partial refunds are unfair – if the food was not fit to eat, customers deserve a full refund.

Customer service was unhelpful – instead of addressing my concern, they kept repeating that it wasn’t their responsibility.

As a paying customer, I expect Deliveroo to stand behind the service they profit from. Until they fix this policy and take responsibility, I cannot recommend Deliveroo.

Don’t ever use this app. I ordered food and due to system issue of the deliveroo app after 1 hour without even telling me they cancel the order and then they blame on the resturent. I don’t have my food and I don’t have my money for three days. Asked for a call back and they just rang one and hung up. Worst food app and no so der this has one star

I ordered my food at 8:10 PM and it was supposed to arrive by 8:55 PM, but it was finally delivered at 9:40 PM. The app did not update the delivery time until I started my second chat with support, and then suddenly showed 10:00 PM as the new arrival time. Support repeatedly claimed that “the bike broke down,” but this was a lie — the driver called me and said he had only picked up the food from the restaurant long after the promised time.

My niece was left hungry for over an hour. Deliveroo did not even call to apologise for the delay. There was no urgency, no accountability, and no empathy. This is not the first delay I’ve had with Deliveroo, and I cannot recommend their service.

scammers! dont try to order here! they will just take your money without giving your orders. i dont know how you run a business with this kind of policy. this one should be stop! money is our hard earn money and you will just take it like that without giving my orders. shame on you! shame on people behind this deliveroo company! shame on you guys!