Deliveroo Reviews 279

Horrible customer support. I mean literally a masterclass in how to lose your customer in 2 minutes.

Apart from the spammy pop-ups, late deliveries, and weird app user experience, the customer support takes the crown.

An order came (a sandwich) where the wrapping was torn open inside the bag and the contents spilled out, when I contacted the customer support in regards the issue, the response was "We unfortunately can't help as there's not enough information to justify the problem" (a photo was sent of the massacre).

That response was so quick, which implies it was one of their copy/paste responses to dodge actually being useful.

There are tons of other and better delivery services across the UAE, just save yourself the disgusting treatment and quality, and go with anyone else.

Horrible experience. Driver brought food after 1 hour and 20 mins, while the restaurant is 10 mins away. Food was very cold. Plus customer care didn’t want to support a client in such situation.

They scammed me. The restaurant had an issue and requested Deliveroo to refund me and Deliveroo refused to refund me even though the restaurant requested them to do so. They stole my money. Do NOT order through them. Their customer service are useless and unhelpful.

Deliveroo delivered to the wrong address and refused to refund a 169aed deliver. What a joke. Deleted the app for good and moved to Keeta.

The order arrived in a terrible condition. The desserts were overturned, cream spilled everywhere, and fruits were scattered and crushed due to poor delivery standards

Worse service ever. The driver called me I told him please let the order in reception he called again 10 min later when I was with a client and because I couldn’t pick up the phone he didn’t deliver the order but I didn’t get a refund or a new order so I paid and got nothing. I deleted the app, the worse service ever

Very poor . Imagine I ordered for my baby milk formula from the Deliveroo application . And it was totally deferent packaging looked really fake . once I received I contacted them directly but they refused to return even thought was not opened!
Spoke with two person from deliveroo explaining how totally deferent is the milk packaging and that I’m afraid to give my baby for the first time receiving from I know supermarket! they just refused to change at the end . Service is really bad and poor and not helpful !

I prefer always to stay with Talabat and noon they are the bests in UAE very helpful and useful .

I want to unsubscribe my deliveroo plus and still waiting for reply from the customer support and still they didn't reply me back. I was deducted twice in my account and yet it's not active account anymore I already deleted my account. Please help me to unsubscribe it. 😭

This company just gave me the worst customer service of any food delivery company ever. This is not the 5th time ive placed an order, it's been wrong and they would not refund me. They say it's a policy and they just want to keep the money. Ordered a burrito, it was missing 5 ingredient out of 8. Tried to get a refund and reorder. They refused due to their policy which is not to refund you and I consider this theft. `I paid for one thing, got something else and no capacity to get my money back. So I then had to get into the car to go to the restaurant to then actually get my correct order. They wasted an hour and a half of my life and I filmed in live streaming these people just want to keep my money for the wrong order brought to me Careem is way better than this. Never using this company again as the policy is simply to keep your money and I consider that theft.

Deliveroo Dubai has been a great experience overall. Their customer service is very helpful and professional. Even when things occasionally went sideways, the team was always there to assist, resolve the issue, and often provide credit for future orders. That level of care really makes a difference. Thank you, Deliveroo.

Mr Rashid best and fast service

These guys are scamers honestly. Everytime I order something, it never gets delivered.

The Rider in Deliveroo with the name Muhammad Kashif Muhammad Asghar have very bad attitude. Doesn’t know what is the manners means. Shouting in the telephone and when i talk promptly in person very shy.

I got cold food from KFC and the whole order was a waste. The fries were not made properly, the food came 30 min after the estimation of arrival time. Maybe thats why i got it like that. Do not order from deliveroo. First time experiencing this bad service. They took even 65% of the amount instead of refunding the whole amount so the customer can make a better order next time. Silly company with no service. Try other companies like noon or talabat. They should be better than this company

The math is not mathing!!! I ordered for AED 580,- from a butcher. In my order were 8 wagyu burgers worth AED 210,-
Because I had credit in my account AED 50,- was deducted and I paid a total of AED 530,-

Because the wagyu burgers didn’t arrive they refunded me AED 160,-
When I asked for the rest of my money they said they won’t refund the full amount of AED 210, because I used my voucher.

Can someone explain to Deliveroo how math works and send all of them for a course on adding and deducting!!

So now I lost 100,- to Deliveroo for products not received! Such a disgrace!!

If you would like to have cold food because the rider decided to collect the food and stay 30 mins at the mall to enjoy it instead of delivering the food. Please order through them.

Their customer service is even worse. Saying some non sense like rider cannot find the bike 😂 and instead of cancelling the order they are saying it is not late enough.

Having cold because the rider decided not to move for 30 mins is not late enough for them. :)

I had an awful experience with Deliveroo. They took the payment immediately, then cancelled my order without any valid reason. To make it worse, the customer service was completely unhelpful. No clear answers, no solution, and I still haven’t received my refund. This is unacceptable! I will never trust Deliveroo again and definitely won’t be ordering from them in the future.

I placed an order and it took over an hour to arrive. When I asked the driver I got attitude off him saying he had come from far away . Then when I checked the food it was cold, so didnt accept it. He also stated its not his fault as he tried to shift the blame on the restaurant and when the order was sent to the restaurant
I immediately contact deliveroo and they offered baseless apologies and insisted I had to take the food. Even though it was cold

I contacted the restaurant and deliveroo via email , to which the restaurant was very prompt and stated they would look into the matter

Deliveroo contacted me, asked for all the details and as of today have not replied back. Its been over a week now

Terrible experience with Deliveroo. It took 2 hours to deliver a simple croissant on a Sunday, and despite the huge delay they refused to cancel the order. We had to wait at home the whole time because customer service wouldn’t help.

The chat agent, Malik, was completely unhelpful and offered no solution at all. For a service that prides itself on convenience, this was extremely disappointing.

Definitely not the level of service you expect — won’t be ordering again unless things improve drastically.

You will place an order from this App and you will pay online. They will NOT deliver the Items and REFUSE to return your money. They steal your money. They have ZERO regards for the customers. THE CUSTOMER SERVICE IS RUDE and UNPROFESSIONAL. They package the food badly and damage the items.