Deliveroo Reviews 279

Food is never delivered on time in spite of expected delivery times. Call center is useless and lie about statuses. DO not use especially there are other alternatives for delivery

It's really shitty because I try putting the code in so I can verify it but it won't work and now they have my number so they can give me whatever ad or something that's just annoying so don't get the app I do not recommend it

Placed my first order using the 50 off new customer offer. The order was accepted and then later declined. Very disappointing experience for a first-time customer. Promotions should be honored or clearly explained before accepting the order.CHEATER 0 STAR

This is absolutely ridiculous customer service.
The driver delivered my entire order to a complete stranger. I had to track this random person down myself just to intercept my food. The bag was torn open, and my carrot juice was lying on the floor on the way to the hotel entrance.
To top it all off, I was forced to waste even more of my time explaining this whole mess to their support. They never solved the problem and didn’t even refund me for the carrot juice. What a bunch of pathetic scammers.
I don’t pick food up off the floor and I will not eat it.
Never using this service again.

If I could give 0 stars I would, they literally charged me for an order they didn’t deliver, and then they said oh well the delivery guy tried to reach you and he couldn’t (which he didn’t) so we let him dispose of the order in anyway, he wishes and no, we’re not gonna refund you. Keep in mind I’ve used the app for 8 years on daily basis this is what you get for being a loyal customer.

The worst application ever — and if there were less than 1 star, I would give it to customer service in Dubai!!!

I ordered food before going to work, and it never arrived for 4 hours. No one even called me. When I tried to contact them, they told me the delivery agent had an accident. So I said no worries and went to work.

When I came back, I ordered again because my money was already taken from the morning order. Then I waited again, and no one came. The delivery agent canceled the order by himself, and when I tried to call customer service, they told me there was no order in the system because it had been canceled by the delivery agent — after I had already waited for 2 hours.

Thaaanks Deliveroo… I didn’t eat for 24 hours because of you. Amazing service.

The absolute worst and they are like criminals who just take ppl money. Scammers infact. Today it just took the cake. OMG to see my child sadden and disheartened for food she was excited to eat. Deliveroo actually stated they delivered the food even though they didn’t and when we complained they said if they had some trouble with the vehicle. I mean than at least update the order and say cancel so we can know to order something else. They did not even refund until we complained. JUST THE VERY WORST. I wish uae had some over watch to hold these ppl to a higher standard especially since it money involved. Ve

One of the worst food applications, most of the time after placing an order price changed and suddenly order cancelled.
They are playing with the customer.

Order 45 mins late. Called the restaurant twice... They gave me false information. Got on chat with Deliveroo. Started my complaint. They said not our responsibility because this restaurant delivers their own food. So I asked why do u put expected time of delivery on your app if you are not accountable? Didn't even bother answering that kept saying it's not them and I'm like ok thanks for that I guess I'll look for another food delivery app. After 4 years today I am switching to their competitor. Oh and just to add to the nonsense. The delivery guy is from Noon. Way to go Deliveroo.

I placed an order on 30/03/2026 from Pizza Hut worth AED 129, using an AED 50 discount voucher through deliveroo app , so the total amount I paid was AED 79.

After waiting for some time, they said they are unable to deliver the food to your place and amount will be refunded to your account within few days. but app showing that its delivered . However, I have still not received my refund today is 14/04/2026 .

I have not received any clear update regarding my refund so far. This was my first time using the app, and I am quite disappointed with the experience.

Useless app. The 50NEWROO offer for aed 50 never worked. Inspite of the minimum Order higher than 75, and spending 30 mins to complete order selection, addingcredit cards etc..in the end the app said, you cannot use voucher with this card. ' Add another card '. After adding another card the error was same. Even if you select cash option it says voucher doesnt doesnt work.frustrating experience.

Honestly one of the better food delivery apps in Dubai in terms of restaurant variety. My orders arrive hot about 80% of the time. The Pro subscription is worth it if you order frequently. Had one issue with a missing item and they refunded it quickly via chat. Nothing groundbreaking but it works.

Delivery boy kept the items on door step and left with out proper communication so we did not receive any ordered items. No responsibility. We did not receive the refund yet. No proper customer care service as well.

- terrible malpractice,
- false advertising,
- stalling,
- lack of proper customer service,
- copying and pasting templates intead of answering the questions

On the 23rd of November 2025 I have joined the Amazon and Deliveroo offer. Once you signed up for Amazon Prime membership, you automatically can download Deliveroo app and instantly become Silver Plus tier user alongside with 150 dirhams credited to your account.

I received the Silver Plus status but no credit. I asked for the clarification on support. Deliveroo support answered that I am eligible for the promotion and will forward the message to the relevant department.

I registered on the 23rd of November and sent the message the same day. The support kept postponing until the beginning of March 2026 I finally received the response. After more than 3 months later Mr Peter from Escalation Team replied that he couldn't find this promotion and there's nothing he could do anymore. He also referred to it as "your promotion". Specifically he avoided the accountability there.

Is this the approach from a reliable company? Is it professional? Would you use it again or recommend their services to your friends? If you have to wait 3 months for a reply from customer service, how long you will have to wait for other things from the food delivery app? Everyone should find their own answers to these questions. I have already learned mine. And yes, I'll be more than happy to provide necessary proof.

Horrible customer service extremely stingy will never compensate you for anything they dont care about customer service just money with insane delivery prices deleting this app and never ordering again ever

This is the worst service I’ve ever seen. They gave a discount code that’s supposed to give 50 AED off, and it still has 22 days before it expires, but apparently you can’t use it on the second order if you didn’t use it on the first one. I’ve honestly never seen such a stupid rule.

So we tried to work around it by creating a new account on another phone and placing the order again. This time I used the discount code on the very first order, but then another problem started — Apple Pay wouldn’t work. On the order screen I tried to pay with Apple Pay 5–6 times, and every single time it showed some useless error like “please try again later.”

Then I selected “change payment method” on the same screen and entered my debit card details instead of Apple Pay. When I went back and pressed the pay button, I immediately noticed that the discount code was no longer applied and I was charged the full amount.

At this point it honestly feels like this discount code is just a fake trick to fool people into downloading the app and boosting their customer numbers. I immediately contacted support and cancelled the order. I’m never using Deliveroo again.

In Azerbaijan this app operates under the name Wolt, and I never had a single issue there. But here in Dubai, Deliveroo is easily the worst service I’ve experienced.

I am writing this email with extreme frustration and anger regarding the disgraceful service I experienced with my recent cake order.

The order was falsely marked as “delivered” when I never received it. This is not a minor mistake — this is either gross negligence or deliberate misconduct.

When I contacted the driver, he had the audacity to demand an additional AED 30 to deliver an order that was already fully paid for. This is completely unacceptable and raises serious concerns about integrity and internal control within your platform.

Despite my effort to personally go to Dubai Mall Metro Station to collect the order, the driver ignored my request and instructed me to come to Dubai Mall parking instead. His tone was rude, arrogant, and highly unprofessional.

Driver Name: Dominic Penneh

This kind of behavior is damaging to your company’s reputation and customer trust. I demand:
1. Immediate investigation of this driver
2. Full refund for the order
3. Strict disciplinary action taken without delay

Consider this my final notice. If this matter is not resolved immediately, I will file a formal complaint with Dubai Consumer Protection and escalate this legally. I will not tolerate being misled, disrespected, or asked for unauthorized payments.

I expect a prompt and serious response.

My address, which I used multiple times before, has disappeared from the app. Tried to enter it again manually (automated recognition didn't work), in the process the app asked me to put a pin but the map's language in Arabic (which I don't speak). As a result, no breakfast. No contact number or a live chat for support. Awful experience

The worst experience ever, I placed an order and I never received it, when I contacted them, their reply was that the driver tried to reach me whilst he never did and the order was cancelled with nor refund to have!! They are the worst