Defy Medical Reviews 

3,923
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 244 reviews, reviewers overwhelmingly had a great experience with this company, often expressing gratitude and appreciation for the personalized care they received. Customers consistently praise the staff for their knowledge, attentiveness, and ability to explain complex topics clearly, making them feel comfortable and heard. Many highlight the exceptional customer service, noting that providers take their time, listen to concerns, and offer tailored treatment plans without rushing appointments. However, some people were dissatisfied with the product delivery and administrative processes, citing issues with prescriptions not being sent or delays in receiving medications. A few other people also felt that their treatment plans were not adequately monitored over time, leading to concerns about the ongoing management of their treatment.

What people talk about most

Staff

People report positive experiences with staff, highlighting their knowledge, attentiveness, and... See more

Customer service

Customers had positive experiences with customer service, often praising the helpfulness, knowledge, and... See more

Service

Clients share positive opinions on service, with many reviewers expressing satisfaction with the thorough,... See more

User experience

Reviewers highlight positive aspects of user experience, often praising the thorough, educational, and... See more

Product

Customers consistently note ambiguous experiences with product, with some expressing satisfaction with health... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am grateful for Defy. Instead of gatekeeping care and getting tangled up in red tape, Morgan works with me to accomplish a tailor made plan of care that meets my needs. I appreciate the fact that th... See more

Company replied

Rated 5 out of 5 stars

So happy I switched to Defy. They listen to you. They don’t gatekeep medications. They know that women naturally produce testosterone along with estrogen and progesterone, so they are happy to prescri... See more

Company replied

Rated 5 out of 5 stars

I’ve been a patient at Defy Medical for almost four years, and Jill has been the person I’ve worked with the entire time. She’s honestly been great. Talking about personal medical stuff isn’t ea... See more

Company replied

Rated 5 out of 5 stars

Janel was absolutely amazing — she truly listened to my goals, gave honest feedback, and was real and personal throughout the process. I never felt like I was just getting a cookie-cutter approach;... See more

Company replied


Company details

  1. Medical Clinic
  2. Doctor
  3. Mental Health Service
  4. Women's Health Clinic
  5. Pain Management Physician
  6. Specialized Clinic

About Defy Medical

Written by the company

Learn About Our Clinic
Meet our Care Team
TRT for Men
BHRT for Women


Defy Medial is a concierge clinic offering telemedicine health care across the country, as well as in-office services in Tampa, FL. Led by Dr. Justin Saya, our expert care team specializes in hormone restoration and integrative wellness therapies. We've guided thousands of patients to living healthier, happier lives – and we’re ready to help you.

Our services include:
• Testosterone Replacement Therapy (TRT)
• Bioidentical Hormone Replacement Therapy (BHRT)
• Sexual Health Treatments
• Erectile Dysfunction Therapies
• Thyroid Therapy
• Peptide Therapy
• Nutrition and Supplementation
• IV Infusions
• Ketamine Therapy
• Fat Loss and Weight Management
• Aesthetic Services
• PRP Injections

Feel Better with Defy Medical.

Written by the company

Convenient and customized care.
We treat the whole patient, not just one or two symptoms. Discuss your needs with an expert provider in an extended consult via telemedicine. Then order prescribed medications online with doorstep delivery.

Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(3,923)

226 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Marissa

Good communicator-took her time. Provided time for questions.

11 June 2026
Defy Medical logo

Reply from Defy Medical

Thanks for the great review!

Rated 5 out of 5 stars

Knowledgeable

courteous, knowledgeable, and friendly. Looking forward to our next interaction to see how the medications are working.

12 June 2026
Defy Medical logo

Reply from Defy Medical

Thanks for the great review!

Rated 5 out of 5 stars

So happy I switched to Defy

So happy I switched to Defy. They listen to you. They don’t gatekeep medications. They know that women naturally produce testosterone along with estrogen and progesterone, so they are happy to prescribe a complete hormone replacement package. Hopefully someday insurance companies will catch up and these life changing medications will be covered for women the way they already are for men.

11 June 2026
Defy Medical logo

Reply from Defy Medical

Hi Lori, thank you so much for this thoughtful and heartfelt review. It means a lot to us. Keep up the great work!

Rated 5 out of 5 stars

Women's HRT with Defy

My telehealth appointment went very well. I've been a patient for almost two years, and it is always easy to schedule follow up appointments. I never feel rushed during the appointment, allowing plenty of time to talk about my concerns and questions.

10 June 2026
Defy Medical logo

Reply from Defy Medical

We are so lucky to have patients like you. Thank you so much for the thoughtful review. Keep up the great work!

Rated 5 out of 5 stars

Thorough

Thorough, insightful, and helpful televisit. Didn't feel rushed, we spoke in terms I comprehended and she listened well. Overall great visit.

10 June 2026
Defy Medical logo

Reply from Defy Medical

We're so happy you had a great televisit! We appreciate you sharing your positive experience with us.

Rated 5 out of 5 stars

Mike is the best

Mike is the best. Very thoughtful and thorough visit. Defy continues to be an excellent provider.

11 June 2026
Defy Medical logo

Reply from Defy Medical

Thanks so much for the thoughtful review!

Rated 3 out of 5 stars

10 minutes late to call

10 minutes late to call. bad connection when on it. been a couple days and im still waiting for the follow up call so i can purchase the TRT he recommended.

11 June 2026
Defy Medical logo

Reply from Defy Medical

Hi Kevin, thank you for sharing this feedback. We apologize for the delay and connection issues during your call. Our managers have been alerted and are looking into this now. A member of our team will be in touch to help with next steps.

Rated 5 out of 5 stars

Doctor was very helpful and understanding!

Doctor went over everything with me and discussed together our plan for my health. It wasn't a doctor telling me what I should or shouldn't do. I felt like I had a say in my treatment which is very new and different from the care I have received for most of my life. I am very excited to start my treatment plan! I love they have a contact phone number for their patients.

10 June 2026
Defy Medical logo

Reply from Defy Medical

Heather, thank you so much for this thoughtful and heartfelt review. We appreciate the kind words. We are in your corner the whole way!

Rated 5 out of 5 stars

2nd r

Ben was very helpful as well as other key staff members

10 June 2026
Defy Medical logo

Reply from Defy Medical

So glad to hear it! Thanks for the great review!

Rated 5 out of 5 stars

I felt heard and understood

Demaris listened to what has been going on with me as a reaction to injections, discussed options and suggested I try the gel to see if that had less side effects. I appreciated how attentive she was

10 June 2026
Defy Medical logo

Reply from Defy Medical

So glad to hear it! Thanks for the great review!

Rated 5 out of 5 stars

Very easy to discuss personal matters.

The doctor was very professional and also made me feel comfortable talking about private matters. I would recommend him to anyone that may be embarrassed or feel anxious about receiving treatment.

8 June 2026
Defy Medical logo

Reply from Defy Medical

Thanks so much for this thoughtful feedback. It means a lot to us. Keep up the great work.

Rated 5 out of 5 stars

Thorough and knowledgeable treatment plan!

Michelle was very thorough and provided a lot of detail around my specific situation and treatment options. I left the meeting with a sense of comfort that Defy is going to be a great provider and closely manage my specific treatment needs.

6 June 2026
Defy Medical logo

Reply from Defy Medical

We love receiving feedback like this. Keep up the great work!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look