Defy Medical Reviews 

3,919
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 244 reviews, reviewers overwhelmingly had a great experience with this company, often expressing gratitude and appreciation for the personalized care they received. Customers consistently praise the staff for their knowledge, attentiveness, and ability to explain complex topics clearly, making them feel comfortable and heard. Many highlight the exceptional customer service, noting that providers take their time, listen to concerns, and offer tailored treatment plans without rushing appointments. However, some people were dissatisfied with the product delivery and administrative processes, citing issues with prescriptions not being sent or delays in receiving medications. A few other people also felt that their treatment plans were not adequately monitored over time, leading to concerns about the ongoing management of their treatment.

What people talk about most

Staff

People report positive experiences with staff, highlighting their knowledge, attentiveness, and... See more

Customer service

Customers had positive experiences with customer service, often praising the helpfulness, knowledge, and... See more

Service

Clients share positive opinions on service, with many reviewers expressing satisfaction with the thorough,... See more

User experience

Reviewers highlight positive aspects of user experience, often praising the thorough, educational, and... See more

Product

Customers consistently note ambiguous experiences with product, with some expressing satisfaction with health... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am grateful for Defy. Instead of gatekeeping care and getting tangled up in red tape, Morgan works with me to accomplish a tailor made plan of care that meets my needs. I appreciate the fact that th... See more

Company replied

Rated 5 out of 5 stars

So happy I switched to Defy. They listen to you. They don’t gatekeep medications. They know that women naturally produce testosterone along with estrogen and progesterone, so they are happy to prescri... See more

Company replied

Rated 5 out of 5 stars

I’ve been a patient at Defy Medical for almost four years, and Jill has been the person I’ve worked with the entire time. She’s honestly been great. Talking about personal medical stuff isn’t ea... See more

Company replied

Rated 5 out of 5 stars

Janel was absolutely amazing — she truly listened to my goals, gave honest feedback, and was real and personal throughout the process. I never felt like I was just getting a cookie-cutter approach;... See more

Company replied


Company details

  1. Medical Clinic
  2. Doctor
  3. Mental Health Service
  4. Women's Health Clinic
  5. Pain Management Physician
  6. Specialized Clinic

About Defy Medical

Written by the company

Learn About Our Clinic
Meet our Care Team
TRT for Men
BHRT for Women


Defy Medial is a concierge clinic offering telemedicine health care across the country, as well as in-office services in Tampa, FL. Led by Dr. Justin Saya, our expert care team specializes in hormone restoration and integrative wellness therapies. We've guided thousands of patients to living healthier, happier lives – and we’re ready to help you.

Our services include:
• Testosterone Replacement Therapy (TRT)
• Bioidentical Hormone Replacement Therapy (BHRT)
• Sexual Health Treatments
• Erectile Dysfunction Therapies
• Thyroid Therapy
• Peptide Therapy
• Nutrition and Supplementation
• IV Infusions
• Ketamine Therapy
• Fat Loss and Weight Management
• Aesthetic Services
• PRP Injections

Feel Better with Defy Medical.

Written by the company

Convenient and customized care.
We treat the whole patient, not just one or two symptoms. Discuss your needs with an expert provider in an extended consult via telemedicine. Then order prescribed medications online with doorstep delivery.

Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
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4.8

All reviews

(3,919)

223 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Personalized and Thoughtful HRT Care

Dr. Caulkins listened to my questions and took the time to understand my personal goals for taking HRT. We reviewed my labs together, and he thoroughly answered my questions. I appreciated his knowledge, guidance, and patient-centered approach.

17 June 2026
Defy Medical logo

Reply from Defy Medical

This sure did put a smile on our face. Thanks for the great review and keep up the great work!

Rated 5 out of 5 stars

Megan was very professional

Megan was prompt. She listened well. She was knowledgable. She didn’t seem rushed. All in all…as good as a remote visit can be.

17 June 2026
Unprompted review
Defy Medical logo

Reply from Defy Medical

Love to hear that. Thanks for the great review, Kyle!

Rated 5 out of 5 stars

Robin was so knowledgeable and helpful

Robin was so knowledgeable and helpful. She was patient and kind and listened well. I’m excited to work with her.

17 June 2026
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Reply from Defy Medical

We are so glad to hear about your positive experience! We appreciate your kind words and look forward to continuing to wok together!

Rated 5 out of 5 stars

Marissa was great

Marissa was great. She listened and made recommendations based on the issues we discussed. She is friendly and professional and I trust her advice.

15 June 2026
Defy Medical logo

Reply from Defy Medical

We are so glad to hear you had such a positive experience. We truly value your trust and kind words.

Rated 5 out of 5 stars

My consultation was great

My consultation was great. My provider spent a lot of time with me and made sure she answered all my questions in a non rushed manner. She came across as showing true interest in my treatment plan.

15 June 2026
Defy Medical logo

Reply from Defy Medical

We're so glad to hear your consultation was great and that Michelle took the time to address all your questions thoroughly. We appreciate your kind words!

Rated 4 out of 5 stars

It was informative

It was informative . The process was thoroughly explained and i learned a great deal

15 June 2026
Defy Medical logo

Reply from Defy Medical

Thanks for the great review!

Rated 5 out of 5 stars

Knowledgeable and Effective

Michael is very knowledgeable and over the past five years of my regiment I have been given great advice on my TRT journey.

14 June 2026
Defy Medical logo

Reply from Defy Medical

Keep up the great work and thank you for being such a loyal patient!

Rated 5 out of 5 stars

Great provider!

Mike Linkous consistently provides clear, insightful explanations of all lab markers, making each follow-up both informative and valuable. I’ve been working with him for over seven years, and every conversation is engaging and educational. I especially appreciate how he stays up to date on advancements in HRT and shares that knowledge during our visits.

Highly recommended. Thanks, Mike.

12 June 2026
Defy Medical logo

Reply from Defy Medical

We are so happy to hear about your positive experience and appreciate your kind words. It's wonderful to know that you have built such a great relationship with Mike over the years. This is what it's all about!

Rated 5 out of 5 stars

Robin was great

Robin was great! I really felt that she listened to my concerns.

11 June 2026
Defy Medical logo

Reply from Defy Medical

Thanks for the great review!

Rated 5 out of 5 stars

Wonderful Experience with Defy Medical

My experience with the clinical staff at Defy Medical has been phenomenal. Talking about personal medical and hormonal issues isn't always easy, but the providers make you feel entirely comfortable and heard. Defy Medical provides top-tier concierge health care. Their telemedicine platform is incredibly convenient, and the medical staff is lightyears ahead of standard clinics in their knowledge of hormone optimization and overall wellness. The initial lab review was highly detailed, and the treatment plan they built for me was completely customized to my body. Medications are delivered right to my door, and customer service is always prompt and helpful. I cannot recommend them enough for anyone wanting to restore their energy and take control of their health.

12 June 2026
Defy Medical logo

Reply from Defy Medical

We are so pleased to hear about your positive experience with our clinical staff and the personalized care you received. It's wonderful to know our services and expertise in hormone optimization have been beneficial. Thank you for your kind words and recommendation. Keep up the fantastic work!

Rated 5 out of 5 stars

Marissa

Good communicator-took her time. Provided time for questions.

11 June 2026
Defy Medical logo

Reply from Defy Medical

Thanks for the great review!

Rated 5 out of 5 stars

Knowledgeable

courteous, knowledgeable, and friendly. Looking forward to our next interaction to see how the medications are working.

12 June 2026
Defy Medical logo

Reply from Defy Medical

Thanks for the great review!

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