Decorsdeluxe Reviews 1,188

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 1,041 reviews, reviewers had a great experience with this company. Many customers found the prices to be excellent and competitive, often highlighting great deals and good value for money. The purchasing process was frequently described as easy, straightforward, and reassuring, with people appreciating the simple navigation and user-friendly website. Reviewers also noted that finding desired products was easy, with clear descriptions and relevant search results. However, some customers also noted issues with product information, specifically regarding compatibility details for electronic items, leading some to search elsewhere for clarity. A significant number of people expressed dissatisfaction with the products received, reporting that items were not as described or unusable, particularly concerning storage devices. There were also complaints about price discrepancies during checkout and items not being dispatched or received, leading to concerns about the company's practices.

What people talk about most

Product

Consumers find product experiences to be ambiguous, with many expressing significant dissatisfaction... See more

Order

People report ambiguous experiences with order, with many customers finding the ordering process easy and... See more

Price

Reviewers highlight positive aspects of price, with many finding excellent, great, and reasonable prices for... See more

User experience

Customers had positive experiences with the user experience, often describing shopping and checkout as easy... See more

Website

Clients share ambiguous opinions on the website, with many reviewers finding it easy to navigate,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

In product information I was not able to identify whether the drive was compatible for both Microsoft and Apple.

Rated 4 out of 5 stars

Easy to navigate and find product required. Would have liked more detailed information at the product info section, eg compatibility with type of tablet, phone or laptop. Eventually searched elsewhere... See more



Contact info

4.0

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 62% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

The Flummary of shopping online

When ordering anything online... the key is ease. Some purchases have way too many steps before the order is confirmed. What I enjoyed about your system was that it only took a few clicks to place the order.
The second factor for me was the confirmation of the order by email . With a company one hasn't dealt with before, you're at the mercy of the cyber Gods as to whether the company and the purchase was genuine. I felt assured by the follow up correspondence. Lets hope the product lives up to its description.

14 June 2026
Unprompted review
Rated 1 out of 5 stars

Fake stuff

Fake stuff. Bought a usb @70$; it's not working. I contacted them, and no reply. So please be careful. Fake stuff. Not sure there is someone behind this fake site.

26 May 2026
Unprompted review
Rated 1 out of 5 stars

WRONG ORDER - NO RESPONSE FROM DECOR DELUX 2 COOLING FANS

i ORDERED 2 AIR CONDITIONERS ON 28/05/2026, ONE MINI WHICH COST £84.63 AND ALSO A LARGER ONE COSTING $206.91. i RECEIVED THEM ON THE 10/06/2026, BOTH WERE COOLING FANS NOT AIR CONDITIONERS AND BOTH WERE MINI FANS. I NEVER RECEIVED THE LARGER MORE EXPENSIVE ONE. I HAVE WRITTEN MANY EMAILS IN THE LAST FEW DAYS AND HAVE RECEIVED ABSOLUTELY NO RESPONSE. DESPICABLE
Cooling Portable Air Conditioner Energy Efficient Mini
Quantity1
Cooling Portable Air Conditioner Energy Efficient Mini
White
$84.63

Portable Air Conditioner Quiet Compact Bladeless Cooling - Image 1
Quantity1
Portable Air Conditioner Quiet Compact Bladeless Cooling
$206.91

Shipping Protection
Quantity1
Shipping Protection
$5.62

Order totals
Item
Value
Subtotal · 3 items
$297.16
Order discount
DISCOUNT
-$44.57
Shipping
Free
Total
AUD
$252.59
TOTAL SAVINGS $44.57

10 May 2026
Unprompted review
Rated 5 out of 5 stars

Quick an easy

Quick an easy, however I thought that the company was UK based so was not expecting that the delivery would take between 6 - 9 days. Maybe this should be higlighted on the website as it is useful information.

15 June 2026
Unprompted review
Rated 1 out of 5 stars

External Hard Drive Portable SSD High‑Speed USB Storages

On 27 May 2026, I purchased two items from Decors Deluxe :
1. External Hard Drive Portable SSD High‑Speed USB Storage 128TB
2. External Hard Drive Portable SSD High‑Speed Data Storage
The total cost was $198.89.

Upon receiving the products, I attempted to install the app using the QR code provided on the packaging, but the link did not work. There was no app available for these items, and neither my laptop nor my iPhone recognised the devices when plugged in.

I contacted customer service multiple times, requesting a full refund. They repeatedly asked me to send photos and videos proving the items were faulty, which wasted a significant amount of time. Several different customer service representatives responded, and I had to re‑explain the issue over and over again. Despite clearly stating that I did not want replacements, they continued offering them.

They then offered:
10% refund if I kept the items, or 50% store credit, which could only be used to purchase their products.

This is completely inconsistent with the “30‑day refund if you’re not satisfied” policy stated on their website. In reality, the process is difficult, especially since most products are shipped from China, making returns slow and complicated.

I strongly recommend not purchasing electronic products from Decors Deluxe. Unfortunately, due to the ongoing back‑and‑forth and the impossibility of resolving this within a week, I had no choice but to accept the 50% store credit, even though I did not want it. Continuing the dispute would likely take months, and I do not want to waste any more time. As of today, 15th June 2026, I have still not yet received the 50% store credit. I will update this review once I have received the credit.

I hope this review helps anyone considering buying portable hard drives from this seller. Please be aware of these issues before purchasing.

15 June 2026
Unprompted review
Rated 4 out of 5 stars

Christmas Tree

The design of the Christmas tree looks gorgeous and well priced. Check out was smooth and easy. Would have liked the dimensions in the description to amend when choosing a different sized tree... other than that it was simple and easy to order

15 June 2026
Unprompted review

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