Decathlon España Reviews 

Between these and DHL I am surprised that they can actually sustain a business.

Ordered a bike and it’s nowhere to be found. Been told it’s been delivered, dhl say it’s at the depot and that my address is wrong.

Decathlon customer service taking ages to sort this.

Never again will I use these.

Absolutely disgraceful service. On line hopeless while instore couldn't care less. I can't be bothered going into my situation but I promise never to shop with them again and will make sure friends and family will know of their complete disregard.

Es lamentable que Decathlon siga usando la empresa Paack para el reparto sabiendo que es una empresa nefasta que no entrega los paquetes. Son miles los damnificados por la falta de profesionalidad de Paack. Decathlon también sois responsables por contratarlos.

We shop at Decathlon in Alcantarilla often and one of the reasons is that the staff are so friendly and helpful. Quite a few of them speak some English too which is a real bonus as we are still learning Spanish.

I've made a few orders online now and the service has been top class, mostly received next day. The products have arrived well packaged and exactly as advertised. The delivery man is lovely. I'm surprised to find so many bad reviews on here.

Ordered a few items online on 27th August. Delivery seemed to be an issue & I was forced to send to local collection point. The item is large & now it seems that the collection point is in the midst of a pedestrian area - not ideal.

Item was due last week & failed to arrived.I sent an inquiry & got a series of boilerplate emails which made no sense, my emails were only answered in this way.

They advised that there was a problem & they would have to make a new order so I asked to cancel - they totally ignored this & sent another dispatch confirmation, for a new order but now incomplete.

The new order went out for delivery on Wednesday & we know there was a celeritas van in Soller as they collected an item from us BUT we are still waiting for delivery.

Not a good experience & very poor customer service from Decathlon - boilerplate on email & no response on Whatsapp.

This rating applies to ordering anything online and click and collect from this company, a total disaster! Tried reserving via click and collect, items in stock in Mijas 45 minutes away. They take payment, I'm on my way and they phone to say they have no stock. The whole stock and click and collect system is a joke and needs sorting out!

You get for what you pay here. Cheap products with bad quality. Do yourself a favor and order these things on aliexpress. At least you will save money.

Worst company I have ever had dealings with paid all in advance? Told a delivery date didn’t turn up? Told another date didn’t turn up no apology send email and tried to bribe us, ask for a full refund and said sorry it’s the carrier but would build it “ FOC “ Balls (I have been told to change that from-dogs boll@&’s to them and the company whilst the big boss gets fatter and ignores what is going on with this biggest let down company in La Zenia , steer well clear DONT pay up front or put a deposit, save your money and promised delivery’s that never turn up WHAT A LOAD OF CRAP that store is.update it’s 8 o’clock evening and the %#>€£!s didn’t turn up again Thanks &@$”heads : updated still no delivery and no apologies and don’t even answer our emails now and the transport company what a load of crap.it’s now the 22nd July this started 3 weeks ago and finally might have sorted something out but we are out off pocket CEO or head off department boss or what ever, worst run shop ever been to.

Not sure why Decathlon scores badly, I have always received good service.

Amazing service, I searched through so many different websites and only here I was able to find all the weights I needed. The delivery was very fast. I placed my order on Friday and it already arrived on Monday (with a free delivery), even with the coronavirus now. Everything from placing the order to receiving my items went smooth. Definitely recommend.

I ordered a treadmill online that was marked as "in stock" at the beginning of the lockdown hoping I will have it during those difficult days. Two weeks later contacted them asking where it was, I was told it was on its way. Another week later asked again, got the same reply. On the 5th week I asked again and I was told it was delivered. I was shocked. Tried to contact them on all possible channels most of which was not working. Finally got hold of a customer service agent who told me that they would check with the delivery company. When they came back to me they told the treadmill (120-130 kg) got lost(!) during delivery and they didn't have another one in stock so so they would give me a refund. Total lack of responsibility, I'm very disappointed.

Between the Spanish lockdown and a long term health condition requiring me to "shield" I needed exercise - to which end I bought an exercise bike. Ordered and paid on 18th April - and at that point it was showing as "available" in the online store.

I checked-in periodically and the status didn't change.
PEDIDO CREADO - 18/04/2020 - tick
PROCESANDO TU PEDIDO - 18/04/2020 - tick
EN PREPARACIÓN - nothing
ENVIADO - estimada para 29/04/2020

Of course today is the 29th and I've heard nothing back.
I log in to my banking and it turns out they refunded it yesterday (28th) - without any notice or communication...

They held my money for 10 days, did nothing and then paid me back without informing me. So that was an interest free loan I guess? Very generous of me...

An email might have been nice guys - I realise you're all working from home but I don't need to go into a shop to get an email apologising for being useless and having to refund my money.

Hey ho, lesson learnt, only buy here if you have to, I guess...

I ordered a trampoline for my children on the 4th of April, on the 7th of April, I received a message that it would be delivered on the 8th, today its the 17th!!! We've been calling numerous times, the telephone line doesn't work, people in the chat say that they don't know when it's going to be delivered, they don't even apologise. The idea was to have it during quarantine period and for the birthday of my children, I have no idea what's going on, I don't recommend buying anything here, it's a total nightmare.

You get what you pay for ! Some articles from their own line are just fine and represent excellent value for money. I have been a regular customer for years, both online and in shops and it's one of the first places I look for specific items, as they really do cover a lot of different sports.

I am an returning costumer and unfortunately I'm let down yet again. I decided to order some equipment with home delivery. They could only tell me what date I could expect the package to arrive and no hour, I was expected to wait at home all day all day waiting for the delivery men to call. I instead decided to have the items delivered to the nearest store and arranged with some friends. I payed for the items online and they had no issue charging me the money. But two days later I get an email that the item isn't avaliable online and that they have canceled my order. Now I'm expected to find a car and a driver and drive over 40 minutes to the closest store that has the item in stock?

Extremely disappointed with the service and client valuation of this company.

The people you have chosen have further damaged my confidence

After complaining about a 22 day delay in delivery by Seur some 48 hours back
The unscheduled Seur vehicle arrived late with just one of the two packages
The driver was repeatedly pressed as to where the other carton was and said it would come the following day
Naturally that proved to be as big a lie as all the others of Seur. No surprise there then
A ping pong table without bats balls and a net is a little pointless
So simple message - choose a supplier who has a reliable honest and capable carrier
Decathlon sadly isn’t one of them which for their brand is a pity
For us? We have more unwantef chasing to do before we ensure NEVER to use Decathlon for anything sizeable in Spain

It's a great company, they have a lot of options available and their prices are very competitive!

I bought two electric bikes from Decathlon Guadalmar in Malaga nearly two years ago. Unfortunately one of them proved to be a bit of a nightmare, but Pablo Francisco Segovia and his team in cycling went out of their way to make sure that any problem was resolved and that I ended up a happy customer.

Never doubt the quality of customer service from this store. They are great people!