I was in debt and went to CA Brent I was very happy with the services I received to help me improve my health and my life.If I did not receive the help I did from Melissa, I do not know what I would h... See more
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Very helpfull Staff, helped me out fully, dealing with me very politely, Adviser Name : Kalpamayee Das Parija, Nucleus Legal Advice Centre, DFA, The Lido, 63 Mattock Lane, London, W13 9LA. My name i... See more
I had an excellent experience with an advisor at Citizens Advice Lewisham recently. My caseworker, Vesna Cvetek (MIMA Cert, Debt Free Advice Project), was incredibly helpful and went above and beyond... See more
I was apprehensive 1st but I'm glad I got help from here. Kalpamayee was considerate regarding my problems, I didn't feel like I was being rushed just to finish appt quickly. She made calls on my beha... See more
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Company details
Written by the company
Debt Free Advice is a coalition of charities led by Toynbee Hall that provides free, expert advice to everyone with problem debt. We're here to help you with any money worries you may have. We'll work to prioritise your bills and debts, write letters on your behalf, and advocate for you.
Contact info
United Kingdom
- debtfreeadvice.com
4.8
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Helpful Service.
I am happy with the advice. Shabana advised me all of my options.Thank you Shabana.
26 September 2024
Unprompted review
Reply from Debt Free Advice
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve the service for everyone and we are happy Shabana was helpful!
Soo patient
My adviser and case worker has been soo incredibly patient with me and at times offered to help extra , I suffer from mental health and it made everything longer and more confusing but Oliver helped and guided me through everything, I felt very well represented and trusted him completely,
24 September 2024
Unprompted review
Reply from Debt Free Advice
Thank you for the wonderful review and for taking the time to share your feedback with Oliver. We are ecstatic that your expectations were met - and we were able to assist you!
Excellent
My adviser Bisola was excellent. The advice was prompt and precise and my case was professionally handed.
20 September 2024
Unprompted review
Reply from Debt Free Advice
Thank you for your five star review and for taking the time to share your experience with us. We are delighted that you had a positive experience and Bisola was helpful!
Carita was so nice and helpful
Carita was so nice and helpful, she explained to me about my financial situation and gave me several options, some of which i had no idea about, i think it was a very useful phone call and i really appreciate it.
19 September 2024
Unprompted review
Reply from Debt Free Advice
Thank you for the wonderful review and for taking the time to share your feedback with Debt Free Advice Barking & Dagenham. We are ecstatic that your expectations were met and Carita was helpful!
Kalpamayee was very helpful
Kalpamayee was very helpful. She explained everything with detail. Very happy with the service.
17 September 2024
Unprompted review
Reply from Debt Free Advice
Thank you for the wonderful review and for taking the time to share your feedback with Kalpamayee. We are ecstatic that your expectations were met - and we were able to assist you!
Very pleased with how Patricia dealt…
Very pleased with how Patricia dealt with me she was very pleasant and made me feel at ease whilst she sorted out my all my paperwork overall lovely lady and happy with everything so far 😊
12 September 2024
Unprompted review
Reply from Debt Free Advice
Thank you for the wonderful review and for taking the time to share your feedback with Patricia. We are ecstatic that your expectations were met - and we were able to assist you!
My experience was wonderful beyond my expectation. My advisor - Shabana was very professional in every minute of our discussion, painstakenly explaining every information and rendering unique advice.
Shabana is a professional to the core. the reception was so cordial and painstakingly attentive throughout the duration of the advice. I got more than I was ever expecting.
11 September 2024
Unprompted review
Reply from Debt Free Advice
Thank you for leaving us an excellent review. We're thrilled you loved your experience and we'll be sure to pass along your kind words to Shabana. We put customer satisfaction as our priority and your review reaffirms the hard work we contribute daily.
Advisor listened to all our questions…
Advisor listened to all our questions and concerns.
Great service
13 September 2024
Unprompted review
Reply from Debt Free Advice
On behalf of us all at Debt Free Advice Barking & Dagenham – we would like to thank you for sharing this great review. We are thrilled that you had a great experience
Helpful experience
I had a good experience with Debt Free Advice especially with Kalpamayee Das Parija.
She was so helpful and supportive to solve my issue with British Gas.
10 September 2024
Unprompted review
Reply from Debt Free Advice
Thank you for the wonderful review and for taking the time to share your feedback with Kalpamayee. We are ecstatic that your expectations were met - and we were able to assist you!
Good afternoon
Good afternoon! My advisor Karita was such a great personne, she helped me go through and speak up clearly concern my finances difficulties situations , my debts was a big problems in my life now I know what to hopefully. I salute Karita and thanks her a lots 🤗
12 September 2024
Unprompted review
Reply from Debt Free Advice
Thank you for your five star review and for taking the time to share your experience with us. We are delighted that you had a positive experience and that Carita was helpful!
Kalpamayee was patience
Kalpamayee was patience, supportive and precised during the interaction session on phone. Really appreciate her communication.
10 September 2024
Unprompted review
Reply from Debt Free Advice
Thank you for the wonderful review and for taking the time to share your feedback with Kalpamayee. We are ecstatic that your expectations were met - and we were able to assist you!
the experience i had from Debt free…excellent
the experience i had from Debt free advice-Nucleus
as soon i approached them it was fast respond dealing with my request dealt with debt adviser Kalpamayee very helpful with good outcome.
9 June 2024
Unprompted review
Reply from Debt Free Advice
On behalf of us all at Debt Free Advice Nucleus – we would like to thank you for sharing this great review. We are thrilled that you had a great experience and Kalpamayee was helpful.
I am very happy with Kalpamayee Das…
I am very happy with Kalpamayee Das Parija, she was very helpful and very patient with my mental health, and English!
6 September 2024
Unprompted review
Reply from Debt Free Advice
Thank you for the wonderful review and for taking the time to share your feedback with Kalpamayee. We are ecstatic that your expectations were met - and we were able to assist you!
The supervisor was so professional and…
The supervisor was so professional and helpful.
3 September 2024
Unprompted review
Reply from Debt Free Advice
Thanks so much for taking the time to leave us a 5 star rating – it’s much appreciated
the person who followed me explained…Dorina
the person who followed me explained all the details, fantastic summer
4 June 2024
Unprompted review
Reply from Debt Free Advice
Thank you so much for your positive 5 Star rating on your recent visit to Toynbee Hall - we're happy Dorina was helpful!
Super friendly and helpful
29 August 2024
Unprompted review
Reply from Debt Free Advice
Thanks so much for taking the time to leave us a 5 star rating – it’s much appreciated
Very helpful
Patricia was very helpful and friendly, it truly felt she wants to help us get out of the bind we’re in.
27 August 2024
Unprompted review
Reply from Debt Free Advice
Thank you so much for your positive 5 Star rating on your recent visit - we're happy Patricia was helpful!
Kalpamayee was very good and efficient
Kalpamayee was very good and efficient. She sorted out my issue quickly and efficiently.
19 August 2024
Unprompted review
Reply from Debt Free Advice
Thank you for the wonderful review and for taking the time to share your feedback with Kalpamayee. We are ecstatic that your expectations were met - and we were able to assist you!
Financial advice
Thank you to the team at Nucleus for assisting me who was very helpful, professional and knowledgeable
14 August 2024
Unprompted review
Reply from Debt Free Advice
On behalf of us all at Nucleus – we would like to thank you for sharing this great review. We are thrilled that you had a great experience
Excellent Service
I had debt appointment with Shabana from Barking & Dagenham. I was struggling financially due my low income. Shabana identified my problem and advised me on that, on top of that she spoke to DWP to reduce my deduction from UC which is sort of comfort for me.
Thanks for your Incredible support Shabana.
22 August 2024
Unprompted review
Reply from Debt Free Advice
Thank you for leaving us an excellent review. We're thrilled you loved your experience and we'll be sure to pass along your kind words to Shabana. We put customer satisfaction as our priority and your review reaffirms the hard work we contribute daily.
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