AFA Insolvency Limited  Reviews 2,519

TrustScore 5 out of 5

5.0

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, kindness, and professional approach, making them feel at ease and understood. Many highlight the exceptional customer service, noting that explanations were clear, detailed, and patient, guiding them through complex processes with care. People frequently mention the efficiency and ease of their overall experience, appreciating the clear communication and quick responses that made stressful situations much more manageable. Some people also felt that the company's process for gathering reviews was timed to capture customers at their happiest, and a few noted an unusual situation where their insolvency practitioner unexpectedly retired.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, professionalism, and clear... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently highlight the... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the professional and helpful... See more

User experience

Consumers find the user experience to be positive. Many reviewers describe the process as easy, clear, and... See more

Customer communications

Users describe positive interactions with contact. Customers appreciate being kept informed and encouraged to... See more

Based on these reviews

Rated 5 out of 5 stars

I can’t thank AFA Insolvency enough for all their help and support. From the very first phone call, they were kind, understanding, and completely non-judgmental. Dealing with debt can be stressful a... See more

Rated 5 out of 5 stars

Incredible experience from start to finish Everyone was super helpful and made the process so easy . Jasmine was super lovely ( as was james ) Reassuring. I feel protected and happy . Thanks... See more

Rated 5 out of 5 stars

Sharni was so helpful throughout the phone call, she took her time to explain things throughly and explained in detail about it all, she would often pause and take time and ask if I had understood or... See more

Rated 5 out of 5 stars

ENI was wonderful extremely efficient and friendly and put everything into an easily understandable form. It gives piece of mind just understanding that your price muddle can be managed and cleare... See more


Company details

  1. Insolvency Service
  2. Debt Relief Service

Written by the company

AFA are licensed Insolvency Practitioners based in Manchester, UK. We provide Individual Voluntary Arrangements for people who are experiencing financial difficulties.


Contact info

5.0

Excellent

TrustScore 5 out of 5

3K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

They are very helpful!

I am satisfied with my experience with AFA Insolvency. They were helpful throughout the process and answered my questions clearly. Thank you for your support.

20 April 2026
Unprompted review
Rated 5 out of 5 stars

All the staff are very friendly and…

All the staff are very friendly and does support you throughout the process. The lady who advised me from the supervisor Team who was called Annababelle was excellent.
They take you step by step through process of your finance. It’s a scary process. But they will surport you and help, they are very friendly.
I would recommend them to help you through your financial difficulties.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Great

Great. Have helped me sort out my debts, financial difficulties

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Speaking to AFA insolvency staff today…

Speaking to AFA insolvency staff today was fantastic, the decency and the respect that was given was marvellous. Patient, gently repeated question when being ask to go over. They show concern and want your wellbeing. They were not in a rush, very
caring and compassionate. In fact, I felt very peaceful and calm after I spoke to AFA insolvency personal today.

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Truly grateful for the support I received

My name is Saowalee and I would like to say I was in a very difficult position, and my case was passed to Jennifer in the Supervision Team. I cannot thank her enough for the support and kindness she showed me during such a challenging time. She was understanding, patient, and truly went above and beyond to help.

I would also like to mention the call takers, who were very helpful and supportive throughout the process. Their professionalism and care made a real difference.

15 April 2026
Unprompted review
Rated 1 out of 5 stars

Stay away from this company!

Stay away from this company!
The level of deception and incompetence are unbelievable.
Funny thing is soon as you signed up they ask you to leave a review when you’re at your happiest.

With the coaching from an Indian man… I was given a script to stick to during the initial talk with my insolvency practitioner…
Basically, I was lured into an IVA with the promise of paying no more than £100 pm totalling £6000 throughout the five year duration… in their words “we make the figures fit!”
First year was fine paying this amount then the first review came and things took a turn for the worst.. £100 per month deal disappeared into thin air wanting treble the amount in ongoing payments… wanting a full underpayment £3000 and trying to extend the IVA for a further year making it six years.
The insolvency practitioner has since mysteriously “done one” and gone into retirement..
I could go on and on with this review, but there is too much to tell I pulled myself out of it and have since used alternative methods for my debts.
Stay away from this company!

1 January 2026
Unprompted review
AFA Insolvency Limited  logo

Reply from AFA Insolvency Limited

Good afternoon, firstly we are sorry to hear that you are feeling underwhelmed after your recent contact with AFA Insolvency.
Please contact us at your earliest convenience so that we may discuss further.
Regards
The AFA Team

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