Debt Free Advice Reviews 

2,101
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I was in debt and went to CA Brent I was very happy with the services I received to help me improve my health and my life.If I did not receive the help I did from Melissa, I do not know what I would h... See more

Rated 5 out of 5 stars

Very helpfull Staff, helped me out fully, dealing with me very politely, Adviser Name : Kalpamayee Das Parija, Nucleus Legal Advice Centre, DFA, The Lido, 63 Mattock Lane, London, W13 9LA. My name i... See more

Rated 5 out of 5 stars

I had an excellent experience with an advisor at Citizens Advice Lewisham recently. My caseworker, Vesna Cvetek (MIMA Cert, Debt Free Advice Project), was incredibly helpful and went above and beyond... See more

Rated 5 out of 5 stars

I was apprehensive 1st but I'm glad I got help from here. Kalpamayee was considerate regarding my problems, I didn't feel like I was being rushed just to finish appt quickly. She made calls on my beha... See more

Company replied

Company details

  1. Debt Relief Service

Written by the company

Debt Free Advice is a coalition of charities led by Toynbee Hall that provides free, expert advice to everyone with problem debt. We're here to help you with any money worries you may have. We'll work to prioritise your bills and debts, write letters on your behalf, and advocate for you.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.8

All reviews

(2,101)

12 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Kalpamayee was really helpful and…

Kalpamayee was really helpful and efficient in helping me work through and organise my finances.

13 May 2024
Unprompted review
Debt Free Advice logo

Reply from Debt Free Advice

Thank you for the wonderful review and for taking the time to share your feedback with Kalpamayee.  We are ecstatic that your expectations were met - and we were able to assist you!

Rated 5 out of 5 stars

Patricia was very friendly and helpful

Patricia was very friendly and helpful. She made me feel comfortable to share my problem and made me feel much better. She was on time and went above and beyond for me. Thank you!

14 May 2024
Unprompted review
Debt Free Advice logo

Reply from Debt Free Advice

Thank you so much for your positive 5 Star rating on your recent visit to Nucleus - we're happy Patricia was helpful!

Rated 5 out of 5 stars

Thanks for debt free advice.very…

Thanks for debt free advice.very helpful my case worker naima , she very good service.every time discuss my matter,give perfect solution.thanks Naima and debit free advice centre.

14 May 2024
Unprompted review
Debt Free Advice logo

Reply from Debt Free Advice

Thank you for leaving us an excellent review. We're thrilled you loved your experience and we'll be sure to pass along your kind words to Naima. We put customer satisfaction as our priority and your review reaffirms the hard work we contribute daily.

Rated 4 out of 5 stars

Shabana was very thorough and…

Shabana was very thorough and meticulous. My debt problems remain, but I now have a clearer picture of how far my income falls below my outgoings. I do not yet know how I will resolve this, but I have an order of those creditors I will approach explaining that I cannot pay them.

9 May 2024
Unprompted review
Debt Free Advice logo

Reply from Debt Free Advice

We are grateful that you took the time out to leave us a review

Rated 5 out of 5 stars

Carita was beyond helpful and a lifeline

Carita was beyond helpful during the most difficult time of my life. Been through the worst. Home eviction. No income. Teenage costs. Cost of living crisis. Relying on grants. I had my car repossessed and now in a lot of debt. Carita was super sensitive and helpful and made me feel at ease without judging me. She was a lifeline I needed when I lost all hope. Thank you Carita and your team. X

9 May 2024
Unprompted review
Debt Free Advice logo

Reply from Debt Free Advice

Thank you for leaving us an excellent review. We're thrilled you loved your experience and we'll be sure to pass along your kind words to Carita. We put customer satisfaction as our priority and your review reaffirms the hard work we contribute daily.

Rated 5 out of 5 stars

Great service

Great service, Patricia went above and beyond to support me and make me feel at ease. Genuinely an amazing woman and amazing service I received! Thank you!

10 May 2024
Unprompted review
Debt Free Advice logo

Reply from Debt Free Advice

Thank you so much for your positive 5 Star rating on your recent visit to Nucleus - we're happy Patricia was helpful!

Rated 5 out of 5 stars

When you find your self in debt

When you find your self in debt, to have this kind of support and understanding staff, with such a professional aproach in order to sort things out, problems can just be solved easy.

10 May 2024
Unprompted review
Debt Free Advice logo

Reply from Debt Free Advice

Thank you for the wonderful review and for taking the time to share your feedback with Debt Free Advice Barking & Dagenham.  We are ecstatic that your expectations were met - and we were able to assist you

Rated 5 out of 5 stars

I'm very happy everything went well

I'm very happy everything went well. She really helped me out of my debt. Thank you very much 😊 ☺️

9 May 2024
Unprompted review
Debt Free Advice logo

Reply from Debt Free Advice

Thank you for the wonderful review and for taking the time to share your feedback with Debt Free Advice Barking and Dagenham.  We are ecstatic that your expectations were met - and we were able to assist you.

Rated 5 out of 5 stars

Very kind and friendly

3 May 2024
Unprompted review
Debt Free Advice logo

Reply from Debt Free Advice

Thank you so much for your positive 5 Star rating for your recent visit to Debt Free Advice Barking and Dagenham

Rated 5 out of 5 stars

Feedback

Hello,

I want share my experience that I had an appointment with Debt free advise and it was very nice. MS. Carita was so helpful and supportive, she advised me nicely and listened to my concerns with great deal of patience.

Therefore, I would like to rate their entire team with 5 stars and happy to have their supports in the future.

With thanks,
Sediqi

3 May 2024
Unprompted review
Debt Free Advice logo

Reply from Debt Free Advice

Thank you for the wonderful review and for taking the time to share your feedback with Carita.  We are ecstatic that your expectations were met - and we were able to assist you!

Rated 4 out of 5 stars

George

Yes they was very helpful

2 May 2024
Unprompted review
Debt Free Advice logo

Reply from Debt Free Advice

We really appreciate you taking the time to share your rating with us Jason

Rated 5 out of 5 stars

"I recently had the pleasure of…



"I recently had the pleasure of interacting with Rachel, and I must say, it was an exceptional experience. From the moment I reached out with my questions, she exuded warmth, patience, and genuine care. Rachel went above and beyond to ensure that all my concerns were addressed, and her calm demeanor immediately put me at ease. Her friendliness and understanding were exactly what I needed. I cannot recommend Rachel highly enough for her exceptional customer service. Thank you, Rachel, for making my experience so wonderful!"

Blessings to you 🙏🏼

1 May 2024
Unprompted review
Debt Free Advice logo

Reply from Debt Free Advice

Thank you for your five star review and for taking the time to share your experience with us. We are delighted that you had a positive experience and that we were able to help. We're happy Rachel was helpful!

Rated 5 out of 5 stars

Very professional.

Very professional.
Shabana Shafi I appreciate your help and the time you worked on getting it done. I couldn’t have done without you.

Many many Thanks !!!!

30 April 2024
Unprompted review
Debt Free Advice logo

Reply from Debt Free Advice

Thank you for leaving us an excellent review. We're thrilled you loved your experience and we'll be sure to pass along your kind words to Shabana. We put customer satisfaction as our priority and your review reaffirms the hard work we contribute daily.

Rated 5 out of 5 stars

The advisor Raquel was very helpful and…

The advisor Raquel was very helpful and gave has put me on the right path to sort out my debt.

30 April 2024
Unprompted review
Debt Free Advice logo

Reply from Debt Free Advice

Thank you for taking the time to let us know about your experience with the service. We are pleased to hear that we were able to help and we're happy Raquel was helpful!

Rated 5 out of 5 stars

Andrea and Shabana were really…

Andrea and Shabana were really professional and explained in detail about the advice they were giving me. It eased my mind and they spent a lot of time during my appointment to explain the advice so that I could understand it effectively.

25 April 2024
Unprompted review
Debt Free Advice logo

Reply from Debt Free Advice

Thank you for the wonderful review and for taking the time to share your feedback with Debt Free Advice Barking and Dagenham.  We are ecstatic that your expectations were met - and we were able to assist you

Rated 5 out of 5 stars

Hi there

Hi there, I spoke with a woman on the phone called Ade. She was extremely professional, helpful, kind and polite to me on the call, thanks to her I was satisfied with the call and she had all my queries answered. Thank you Ade.

29 April 2024
Unprompted review
Debt Free Advice logo

Reply from Debt Free Advice

Thank you for leaving us an excellent review. We're thrilled you loved your experience and we'll be sure to pass along your kind words to Ade. We put customer satisfaction as our priority and your review reaffirms the hard work we contribute daily.

Rated 5 out of 5 stars

Excellent service

Excellent service with Naima. Very person-centred & friendly. Took away any anxiety & stress that accompanies money matters. Very efficient and effective. A godsend.

25 April 2024
Unprompted review
Debt Free Advice logo

Reply from Debt Free Advice

Thank you for leaving us an excellent review. We're thrilled you loved your experience and we'll be sure to pass along your kind words to Naima. We put customer satisfaction as our priority and your review reaffirms the hard work we contribute daily.

Rated 5 out of 5 stars

had an absolutely amazing meeting with…

had an absolutely amazing meeting with a very special debt adviser called Carita today. she was so helpful, informative, kind, caring and patient and above all a real person! she has made me have a sense of safety which I very much appreciate as all situations differ.

24 April 2024
Unprompted review
Debt Free Advice logo

Reply from Debt Free Advice

Thank you for leaving us an excellent review. We're thrilled you loved your experience and we'll be sure to pass along your kind words to Carita. We put customer satisfaction as our priority and your review reaffirms the hard work we contribute daily.

Rated 5 out of 5 stars

The level of responsibility taken and…

The level of responsibility taken and responsiveness are highly recommended. I love the service and l am grateful

23 April 2024
Unprompted review
Debt Free Advice logo

Reply from Debt Free Advice

Thank you for the wonderful review and for taking the time to share your feedback with Citizen Advice Sutton.  We are ecstatic that your expectations were met - and we were able to assist you

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