I have ordered 2 packets of Whey protein 360 Chocolate Silk but they have sent me the Salted Caramel. To verify I again ordered 3 more packets but this time again same thing happened!!
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This is like my third or fourth time getting their vegan protein. Honestly, I wasn’t expecting much since vegan proteins usually taste awful, but this one actually blew me away. I’ve tried 3 flavors s... See more
Company replied
Unfortunately, my protein bag arrived damaged and the powder was leaking out. I contacted customer service, and Lilly helped me immediately. She was super fast and professional, and right away arrange... See more
Company replied
The protein powder (I have tried their Vegan Protein in the flavours Chocolate Silk and Strawberry Cream until now) tastes good, has good macros and a good consistency. It is not sticky or clumpy an... See more
Company replied
Company details
- Fitness and Nutrition Service
- Health and Beauty Shop
- Health Food Store
- Natural Foods Store
- Sports Nutrition Store
- Vitamin and Supplements Store
Written by the company
Protein Works ist eine mehrfach ausgezeichnete Direct-to-Consumer-Marke für funktionelle Lebensmittel, die 170 Mitarbeiter in den Bereichen Lebensmittelproduktion, Logistik und Verwaltung beschäftigt. Seit unseren bescheidenen Anfängen im Jahr 2012 haben wir über 300 Millionen Shakes in mehr als 100 Ländern verkauft und das Leben unzähliger Menschen weltweit positiv verändert. Dank unserer hochmodernen hauseigenen Produktionsanlagen und unserem erfahrenen Team aus Ernährungsexperten und Lebensmittelforschern, entwickeln wir Produkte, die den Verbrauchern ein außergewöhnliches Preis-Leistungs-Verhältnis bieten. Unsere Produkte stehen für erstklassige Qualität, sind reich an Nährstoffen und kompromisslos in Sachen Geschmack. Unser Sortiment umfasst Protein Shakes, Trinkmahlzeiten, Gesundheits- und Wellness Supplements, proteinreiche Snacks, funktionelle Lebensmittel und vieles mehr. Als eine der am schnellsten wachsenden Marken für Lebensmittel und Getränke in Großbritannien, mit einer expandierenden Präsenz in der EU, stehen wir für Exzellenz und Innovation. Wir sind engagiert, unsere Kunden weltweit auf ihrem Weg zu einer verbesserten Gesundheit zu begleiten.
Über Uns
Written by the company
- Unsere Kunden Sind Das Wichtigste
- Welche Art von Unterstützung oder Hilfe du auch benötigst – wir sind ein Team aus echten Menschen (keine Roboter!), die bereit sind, dir zur Seite zu stehen und dir zu helfen. Für den Priority Service sende uns bitte eine E-Mail an helpdesk@proteinworks.com oder ruf uns unter 01928 571677 an. Das ist der schnellste Weg, uns zu erreichen, wenn du Unterstützung bei einer Bestellung benötigst – und dir zu helfen ist das, was wir am liebsten tun! Zögere also nicht, dich bei uns zu melden. Unser Kundenservice Team ist montags bis freitags von 8:00 bis 18:00 Uhr für dich da. Während dieser Zeiten kannst du uns direkt per E-Mail, Live-Chat oder Telefon kontaktieren – ganz so, wie es für dich am bequemsten ist. Möchtest du uns am Samstag oder Sonntag erreichen, sende uns einfach eine E-Mail oder eine Direktnachricht, und ein Teammitglied wird sich so schnell wie möglich bei dir melden. Wenn du Unterstützung bei deiner Ernährung brauchst oder Fragen zu unseren Produkten hast – in Bezug auf deinen Lebensstil oder deine Diät –, helfen wir dir ebenfalls sehr gerne weiter. Wir freuen uns darauf, mit dir in Kontakt zu treten!
- Heimat Der Gesunden Innovationen
- Alle unsere Produkte, einschließlich unserer Shakes, bestehen zu 100% aus Premium Zutaten. Bei der Qualität machen wir keine Kompromisse. Aromen und Inhaltsstoffe werden nicht nur aufgrund ihrer Herkunft und Reinheit ausgewählt, sondern auch nach ihrer Fähigkeit, strenge Geschmackstests zu bestehen. Dieser Prozess wurde von unserem Team aus Ernährungsexperten entwickelt. Stell dir das wie ein Auswahlritual für jede einzelne Zutat vor: Wenn eine Zutat nicht das Nährwertprofil eines Produkts verbessert und gleichzeitig ein herausragendes Geschmackserlebnis für unsere Kunden schafft, verwenden wir diese schlichtweg nicht. Dieser Ansatz stellt sicher, dass wir stets nach den höchsten Standards arbeiten und dir köstliche Premiumprodukte anbieten, die dafür sorgen, dass du immer wieder gerne zu uns zurückkommst.
- Premium Qualität
- Alle unsere Produkte, einschließlich unserer Shakes, bestehen zu 100% aus Premium Zutaten. Bei der Qualität machen wir keine Kompromisse. Aromen und Inhaltsstoffe werden nicht nur aufgrund ihrer Herkunft und Reinheit ausgewählt, sondern auch nach ihrer Fähigkeit, strenge Geschmackstests zu bestehen. Dieser Prozess wurde von unserem Team aus Ernährungsexperten entwickelt. Stell dir das wie ein Auswahlritual für jede einzelne Zutat vor: Wenn eine Zutat nicht das Nährwertprofil eines Produkts verbessert und gleichzeitig ein herausragendes Geschmackserlebnis für unsere Kunden schafft, verwenden wir diese schlichtweg nicht. Dieser Ansatz stellt sicher, dass wir stets nach den höchsten Standards arbeiten und dir köstliche Premiumprodukte anbieten, die dafür sorgen, dass du immer wieder gerne zu uns zurückkommst.
- Bester Service
- Wir sind entschlossen, unseren Kunden weltweit einen außergewöhnlichen Service zu bieten – von dem Moment, in dem sie unsere Website besuchen, über den Erhalt ihres Pakets und den Genuss unserer Produkte bis weit darüber hinaus. Bei Protein Works geben wir uns niemals mit "gut genug" zufrieden. Wir stehen für Exzellenz und dafür, die Erwartungen unserer Kunden stets zu übertreffen – bei jedem Klick, jeder Bestellung und jeder einzelnen Interaktion.
Contact info
Protein Works™, PW Campus, 33 Speke Boulevard, L24 9HZ, Speke, United Kingdom
- +44 1928 571677
- helpdesk@theproteinworks.com
- de.theproteinworks.com
4.4
Excellent
12K reviews
Asks customers to review
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Overall great experience
- great service
- fast delivery
- great customer service
- great communication
31 January 2026
Unprompted review
Reply from Protein Works Deutschland
Hello Julian,
thank you very much for your feedback!
We’re really happy to hear that you had an overall great experience with our service, fast delivery, customer support, and communication. Your support truly means a lot to us and motivates us to keep doing our best.
If you ever have any questions or need support, we’re always happy to help!
Best regards
Lilly from Protein Works
I bought products in a promo
I bought products in a promo, and they were delivered right on time. The products are very good, the whey has a very good taste.
7 January 2026
Reply from Protein Works Deutschland
Hello Neto,
thank you very much for your feedback!
We’re really happy to hear that your promo order was delivered right on time and that you’re satisfied with the products – especially the great taste of the whey. Your support truly means a lot to us!
If you ever have any questions or need support, we’re always happy to help.
Best regards
Lilly from Protein Works
Always great quality
30 December 2025
Reply from Protein Works Deutschland
Hello,
thank you very much for your feedback!
We’re really happy to hear that you’re always satisfied with the quality of our products. Your continued support means a lot to us and motivates us to keep doing our best.
If you ever have any questions or need support, we’re always happy to help!
Best regards
Andrea from Protein Works
I bought a combo pack with Protein…
I bought a combo pack with Protein powder and Creatin. Both came in good packaging and I got a nice discount also. Totally recommended
1 December 2025
Reply from Protein Works Deutschland
Hello Sibin,
thank you very much for your feedback!
We’re really happy to hear that you were satisfied with the combo pack, the packaging, and the discount you received. It’s great to know that both the protein powder and creatine met your expectations. Your recommendation truly means a lot to us!
If you ever have any questions or need support, we’re always happy to help.
Best regards
Andrea from Protein Works
Reply from Protein Works Deutschland
Hello Andy,
thank you very much for your feedback!
We’re really happy to hear that you’re satisfied with both our service and our products. Your support truly means a lot to us!
If you ever need any help, we’re always happy to assist.
Best regards
Lilly from Protein Works
This protien tastes better and keeps…
This protien tastes better and keeps me fuller for long time. It is also tastier but leaves some after taste which could be improved
8 January 2026
Reply from Protein Works Deutschland
Hello Nupur,
thank you very much for your feedback!
We’re really happy to hear that you enjoy the taste of the protein and that it helps keep you feeling fuller for longer. That’s great to hear. We also appreciate your honest note about the aftertaste – feedback like this is very valuable to us and helps us continue improving our products.
If you ever have any questions or need support, we’re always happy to help!
Best regards
Andrea von Protein Works
Ordered almost 16 days before but…
Ordered almost 16 days before but haven't received my packet yet.
The funny thing is, they are sending the emails to give a feedback of my order which haven't received yet
31 December 2025
Reply from Protein Works Deutschland
Hello Hermanth,
Thank you for taking the time to share your feedback.
I’m sorry to hear that you’ve been waiting so long for your order and that it still hasn’t arrived. I completely understand how frustrating it must feel to receive feedback emails when you haven’t yet received your parcel.
I’ve personally been in touch with you by both phone and email to look into this and to make sure the situation is properly reviewed and followed up.
Best regards
Lilly from Protein Works
Ghosted me, no refund after return!
There is an ongoing glitch on Firefox where the protein flavour changes once you're in the cart. I e-mailed immediately the second time this happened to me and was told I could do nothing but return it.
I did as they said, and returned the package immediately and paid for tracking. The package was successfully delivered back to Protein Works as of the 5th of January. I e-mailed the next day to confirm this, and was told to wait 3-5 days for a refund.
6 days after my return arrived, I'd heard nothing and sent an email. No reply. I sent a follow up email 8 days after it was received, and nothing. Prior to this, my emails were typically answered within hours.
The company have completely ghosted me after receiving the goods I returned back to them. So now I have neither the product nor the money paid.
On top of this, it was really difficult to get anyone to look into the glitch issue (that's now happened to me twice and doesn't happen on Chrome). They clearly don't care about their customers.
18 December 2025
Reply from Protein Works Deutschland
Hello Jessica,
Thank you for taking the time to share your feedback.
I’m really sorry to hear about your experience, particularly the lack of communication following your return and the delay with your refund. I completely understand how frustrating it must have been to return the product, cover the tracking yourself, and then feel left without updates or clarity afterward.
I’m also sorry to hear about the repeated issue you experienced with the flavour changing in the cart when using Firefox, and that you felt this concern wasn’t properly addressed at the time.
I’ve personally been in touch with you by both phone and email to review what happened in detail and to make sure this is followed up correctly. Your feedback is important to us, and we want to ensure we learn from this experience and resolve things properly for you.
Best regards
Lilly from Protein Works
Reply from Protein Works Deutschland
Hello Jennifer,
thank you very much for your feedback!
We’re really happy to hear that you were satisfied with the fast delivery and our discounts. Your support means a lot to us and motivates us to keep doing our best.
If you ever have any questions or need support, we’re always happy to help!
Best regards
Lilly from Protein Works
General 3-month Review
The products in general and the after service in case of any issues, has been great for me so far. My problems have been taken care of, in a timely and optimum manner. The delivery(DPD as their official delivery partners in Berlin) on the other hand, has been a constant issue for me since my first order.
Hope the management would take a closer look at this issue and necessary steps would be taken in order for a seamless overall process.
Regarding the products in particular, I the only issue I found was with the vegan protien(strawberry banana flavour) Lumps were formed everytime while mixing it in water or milk. Other than this, all the other products are upto my satisfaction.
Thankyou and keep up the good work.
26 December 2025
Reply from Protein Works Deutschland
Hello Kunal,
thank you very much for your detailed feedback! We’re really pleased to hear that you’re happy with our products overall and that our after-sales service has been able to support you quickly and effectively when needed. That means a lot to us.
At the same time, we’re sorry to hear about the repeated delivery issues with our courier partner. We completely understand how frustrating that can be and we truly appreciate you taking the time to share this feedback – it’s something we continue to review closely.
Thank you also for your honest feedback on the vegan protein flavour. We’ll be sure to pass this on to our product team. It’s great to hear that aside from this, you’ve been satisfied with the rest of your products.
Thanks again for your support and for sticking with us – we really appreciate it!
Best regards
Lilly from Protein Works
I was surprised about the product for…
I was surprised about the product for being vegan and purposeful
16 December 2025
Reply from Protein Works Deutschland
Hello Jawaher,
thank you so much for your feedback!
We’re really happy to hear that you were positively surprised by the product, especially for being vegan and still so effective. That’s exactly what we aim for – purposeful nutrition without compromise. Your support means a lot to us!
If you ever have any questions or need support, we’re always happy to help.
Best regards,
Andrea von Proetein Works
Good and fast
15 December 2025
Reply from Protein Works Deutschland
Hello Dawid,
thank you so much for your feedback!
We’re really happy to hear that everything was good and fast for you. Your support means a lot to us and motivates us to keep delivering our best.
Best regards,
Andrea from Protein Works
Enough but not as much good as they say
That was good, but the products not as much good as they say
25 November 2025
Reply from Protein Works Deutschland
Hello Mert,
thank you for taking the time to share your honest feedback.
We’re glad to hear that your experience was good overall, even if the products didn’t quite meet all of your expectations. We understand that everyone’s preferences and expectations can differ, and feedback like yours helps us continue to improve.
If there’s anything specific you felt was missing or if you’d like help finding a product that suits you better, please don’t hesitate to reach out to us at helpdesk@proteinworks.com – we’re always happy to help.
Best regards,
Andrea from Protein Works
My pakket was never delivered
My pakket was never delivered! I contacted the customer service but it was back and forth, not really helpful!!
12 December 2025
Reply from Protein Works Deutschland
Hello,
Thanks for sharing your feedback.
I’m really sorry for the frustration this caused. I can see on our system that we tried to reach you by phone and that the issue has since been resolved with a full refund, as the parcel was unfortunately unable to be delivered by the courier.
We know this isn’t the experience you were hoping for, and we appreciate your patience while this was being sorted. If there’s anything else we can help with or if you’d like assistance with a new order, please don’t hesitate to get in touch.
All the best,
Andrea from Protein Works
Reply from Protein Works Deutschland
Hello Aziz,
thank you so much for your feedback!
We’re really happy to hear that our product mixes so well in a shaker. Easy preparation is super important to us, so it’s great to know you’re enjoying that!
Best regards,
Lilly from Protein Works
a reasonable experience
the delivery was pretty much fast and the price was reasonable for 5k why protein, however, it should be considered that it contains soy protein, not milk protein concentrate
29 November 2025
Reply from Protein Works Deutschland
Hello Arman,
thank you very much for your feedback!
We’re glad to hear that the delivery was fast and that you found the price reasonable for a 5 kg protein product.
If you ever have any questions or need assistance, we’re always here to help!
Best regards,
Lilly from Protein Works
good❤️❤️
The product is very good, but there are several flavors that have been out of stock when purchased
1 December 2025
Reply from Protein Works Deutschland
Hello Yujie,
thank you so much for your feedback!
We’re really happy to hear that you like the product. We understand it can be disappointing when some flavours are out of stock, and we truly appreciate your patience. Your feedback is very valuable to us.
Best regards,
Lilly from Protein Works
Reply from Protein Works Deutschland
Hello Rafael,
thank you so much for your feedback!
We’re really happy to hear that you like the product and that the sweetness level is just right for you. Your support means a lot to us and motivates us to keep delivering great quality.
If you ever have any questions or need assistance, we’re always here to help!
Best regards,
Andrea from Protein Works
Reply from Protein Works Deutschland
Hello Taleb,
thank you so much for your wonderful feedback!
We’re really happy to hear that you consider this the best protein and that you’ve been ordering it for the past 3 years — that kind of loyalty truly means a lot to us. Your support motivates us to keep delivering the best quality and service possible.
If you ever have any questions or need assistance, we’re always here to help!
Best regards,
Andrea from Protein Works
Reply from Protein Works Deutschland
Hello Floryan,
thank you so much for your feedback!
We’re really happy to hear that you’re enjoying the taste of our product. Your support means a lot to us and motivates us to keep delivering our very best.
If you ever have any questions or need assistance, we’re always here to help!
Best regards,
Lilly from Protein Works
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