I have ordered 2 packets of Whey protein 360 Chocolate Silk but they have sent me the Salted Caramel. To verify I again ordered 3 more packets but this time again same thing happened!!
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This is like my third or fourth time getting their vegan protein. Honestly, I wasn’t expecting much since vegan proteins usually taste awful, but this one actually blew me away. I’ve tried 3 flavors s... See more
Company replied
Unfortunately, my protein bag arrived damaged and the powder was leaking out. I contacted customer service, and Lilly helped me immediately. She was super fast and professional, and right away arrange... See more
Company replied
The protein powder (I have tried their Vegan Protein in the flavours Chocolate Silk and Strawberry Cream until now) tastes good, has good macros and a good consistency. It is not sticky or clumpy an... See more
Company replied
Company details
- Fitness and Nutrition Service
- Health and Beauty Shop
- Health Food Store
- Natural Foods Store
- Sports Nutrition Store
- Vitamin and Supplements Store
Written by the company
Protein Works ist eine mehrfach ausgezeichnete Direct-to-Consumer-Marke für funktionelle Lebensmittel, die 170 Mitarbeiter in den Bereichen Lebensmittelproduktion, Logistik und Verwaltung beschäftigt. Seit unseren bescheidenen Anfängen im Jahr 2012 haben wir über 300 Millionen Shakes in mehr als 100 Ländern verkauft und das Leben unzähliger Menschen weltweit positiv verändert. Dank unserer hochmodernen hauseigenen Produktionsanlagen und unserem erfahrenen Team aus Ernährungsexperten und Lebensmittelforschern, entwickeln wir Produkte, die den Verbrauchern ein außergewöhnliches Preis-Leistungs-Verhältnis bieten. Unsere Produkte stehen für erstklassige Qualität, sind reich an Nährstoffen und kompromisslos in Sachen Geschmack. Unser Sortiment umfasst Protein Shakes, Trinkmahlzeiten, Gesundheits- und Wellness Supplements, proteinreiche Snacks, funktionelle Lebensmittel und vieles mehr. Als eine der am schnellsten wachsenden Marken für Lebensmittel und Getränke in Großbritannien, mit einer expandierenden Präsenz in der EU, stehen wir für Exzellenz und Innovation. Wir sind engagiert, unsere Kunden weltweit auf ihrem Weg zu einer verbesserten Gesundheit zu begleiten.
Über Uns
Written by the company
- Unsere Kunden Sind Das Wichtigste
- Welche Art von Unterstützung oder Hilfe du auch benötigst – wir sind ein Team aus echten Menschen (keine Roboter!), die bereit sind, dir zur Seite zu stehen und dir zu helfen. Für den Priority Service sende uns bitte eine E-Mail an helpdesk@proteinworks.com oder ruf uns unter 01928 571677 an. Das ist der schnellste Weg, uns zu erreichen, wenn du Unterstützung bei einer Bestellung benötigst – und dir zu helfen ist das, was wir am liebsten tun! Zögere also nicht, dich bei uns zu melden. Unser Kundenservice Team ist montags bis freitags von 8:00 bis 18:00 Uhr für dich da. Während dieser Zeiten kannst du uns direkt per E-Mail, Live-Chat oder Telefon kontaktieren – ganz so, wie es für dich am bequemsten ist. Möchtest du uns am Samstag oder Sonntag erreichen, sende uns einfach eine E-Mail oder eine Direktnachricht, und ein Teammitglied wird sich so schnell wie möglich bei dir melden. Wenn du Unterstützung bei deiner Ernährung brauchst oder Fragen zu unseren Produkten hast – in Bezug auf deinen Lebensstil oder deine Diät –, helfen wir dir ebenfalls sehr gerne weiter. Wir freuen uns darauf, mit dir in Kontakt zu treten!
- Heimat Der Gesunden Innovationen
- Alle unsere Produkte, einschließlich unserer Shakes, bestehen zu 100% aus Premium Zutaten. Bei der Qualität machen wir keine Kompromisse. Aromen und Inhaltsstoffe werden nicht nur aufgrund ihrer Herkunft und Reinheit ausgewählt, sondern auch nach ihrer Fähigkeit, strenge Geschmackstests zu bestehen. Dieser Prozess wurde von unserem Team aus Ernährungsexperten entwickelt. Stell dir das wie ein Auswahlritual für jede einzelne Zutat vor: Wenn eine Zutat nicht das Nährwertprofil eines Produkts verbessert und gleichzeitig ein herausragendes Geschmackserlebnis für unsere Kunden schafft, verwenden wir diese schlichtweg nicht. Dieser Ansatz stellt sicher, dass wir stets nach den höchsten Standards arbeiten und dir köstliche Premiumprodukte anbieten, die dafür sorgen, dass du immer wieder gerne zu uns zurückkommst.
- Premium Qualität
- Alle unsere Produkte, einschließlich unserer Shakes, bestehen zu 100% aus Premium Zutaten. Bei der Qualität machen wir keine Kompromisse. Aromen und Inhaltsstoffe werden nicht nur aufgrund ihrer Herkunft und Reinheit ausgewählt, sondern auch nach ihrer Fähigkeit, strenge Geschmackstests zu bestehen. Dieser Prozess wurde von unserem Team aus Ernährungsexperten entwickelt. Stell dir das wie ein Auswahlritual für jede einzelne Zutat vor: Wenn eine Zutat nicht das Nährwertprofil eines Produkts verbessert und gleichzeitig ein herausragendes Geschmackserlebnis für unsere Kunden schafft, verwenden wir diese schlichtweg nicht. Dieser Ansatz stellt sicher, dass wir stets nach den höchsten Standards arbeiten und dir köstliche Premiumprodukte anbieten, die dafür sorgen, dass du immer wieder gerne zu uns zurückkommst.
- Bester Service
- Wir sind entschlossen, unseren Kunden weltweit einen außergewöhnlichen Service zu bieten – von dem Moment, in dem sie unsere Website besuchen, über den Erhalt ihres Pakets und den Genuss unserer Produkte bis weit darüber hinaus. Bei Protein Works geben wir uns niemals mit "gut genug" zufrieden. Wir stehen für Exzellenz und dafür, die Erwartungen unserer Kunden stets zu übertreffen – bei jedem Klick, jeder Bestellung und jeder einzelnen Interaktion.
Contact info
Protein Works™, PW Campus, 33 Speke Boulevard, L24 9HZ, Speke, United Kingdom
- +44 1928 571677
- helpdesk@theproteinworks.com
- de.theproteinworks.com
4.4
Excellent
12K reviews
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Reply from Protein Works Deutschland
Hallo Marvin,
vielen lieben Dank für dein Feedback!
Es freut uns wirklich sehr zu hören, dass du zufrieden bist. Dein Support bedeutet uns sehr viel und motiviert uns, stets unser Bestes zu geben.
Beste Grüße
Lilly von Protein Works
Reply from Protein Works Deutschland
Hello Lokesh,
thank you very much for your feedback!
We’re really happy to hear that you’re enjoying the product and are satisfied with the protein. Your support truly means a lot to us and motivates us to keep doing our best.
If you ever need any help, we’re always here for you!
Best regards,
Andrea from Protein Works
I liked the price range of the whey…
I liked the price range of the whey protein powder and the taste is amazing (tried chocolate silk).
24 February 2026
Reply from Protein Works Deutschland
Hi Ashok,
Thank you so much for your feedback!
We’re really happy to hear that you’re enjoying the price range of our whey protein and that you love the taste — especially Chocolate Silk. Feedback like this truly motivates us to keep delivering high-quality products at great value.
If you ever feel like trying more flavours or need any help, we’re always here for you!
Best regards,
Andrea from Protein Works
Reply from Protein Works Deutschland
Hello Dvij,
thank you very much for your feedback!
We’re really happy to hear that you’re satisfied with the protein content of the product. Your support truly means a lot to us!
Best regards
Lilly from Protein Works
Reply from Protein Works Deutschland
Hello Nuran,
thank you very much for your feedback!
We’re really happy to hear that you experienced very fast support. Your support truly means a lot to us and motivates us to keep doing our best.
If you ever need any help, we’re always happy to assist!
Best regards
Andrea from Protein Works
Was a very good
Was a very good experience. You can’t find a better price than by protein works. 💪🏽
19 February 2026
Reply from Protein Works Deutschland
Hello Jacob,
We're happy you had a very good experience! It's great to hear that you appreciate our prices. We appreciate your feedback and support!
best regards,
Andrea from Protein Works
A Satisfied Customer...will purchase again!
easy purchase, great product. Simple and smooth.
19 February 2026
Reply from Protein Works Deutschland
Hello Brian,
We're happy to hear that your purchase was easy and that you consider our product great! We appreciate your positive feedback and are glad it was simple and smooth.
best regards,
Andrea from Protein Works
Customer service is top!
Super helpful customer service.
Whey protein 80 is my favorite.
16 February 2026
Reply from Protein Works Deutschland
Hello Curtis,
thank you very much for your feedback!
We’re really happy to hear that you found our customer service helpful and that Whey Protein 80 is your favorite. That truly means a lot to us!
If you ever need any support, we’re always happy to help.
Best regards
Andrea from Protein Works
Damaged packageThe protein powder arrived with a small…
The protein powder arrived with a small hole in the package. Even though the damage is minor, food products should be sealed properly. This affects trust and overall experience. I hope the company takes packaging quality more seriously.
15 February 2026
Reply from Protein Works Deutschland
Hello Dhruvkumar Asodariya,
Thank you for taking the time to share your feedback.
I’m sorry to hear that your protein powder arrived with a hole in the packaging. I completely understand your concern — food products should arrive properly sealed, and even minor damage can affect trust and the overall experience.
I’ve personally been in touch with you by both phone and email to review what happened and to make sure we can look into this properly and resolve it for you.
Best regards
Andrea from Protein Works
Second time I order there
Second time I order there. Very good and best quality/price I have found.
13 February 2026
Reply from Protein Works Deutschland
Hello Khadim,
thank you very much for your feedback!
We’re really happy to hear that this is already your second order and that you’re satisfied with the quality and price. That truly means a lot to us!
If you ever need any support, we’re always here to help.
Best regards
Lilly from Protein Works
Received a leaking bag - well resolved!
Received a leaking bag, they sent out a replacement without any hassle. Also, the shakes are top quality.
11 February 2026
Reply from Protein Works Deutschland
Hello Fredrik,
thank you very much for your feedback!
We’re really happy to hear that the issue with the leaking bag was resolved quickly and without any hassle. Even better that you’re enjoying the top quality of our shakes 😊
Your support truly means a lot to us!
If you ever need anything, we’re always here to help.
Best regards
Lilly from Protein Works
Tastes good, amazing support
Tastes good, support team is great and client oriented. Nothing not to like
9 February 2026
Reply from Protein Works Deutschland
Hello Deny,
thank you very much for your feedback!
We’re really happy to hear that you enjoy the taste and that our support team made such a positive impression. Providing client-oriented service is very important to us.
If you ever need anything, we’re always here to help!
Best regards
Lilly from Protein Works
Service Nice
21 February 2026
Unprompted review
Reply from Protein Works Deutschland
Thank you very much for your feedback!
We’re really happy to hear that you’re satisfied with our service. Your support truly means a lot to us!
If you ever need anything, we’re always happy to help.
Best regards
Lilly from Protein Works
Reply from Protein Works Deutschland
Hello Tanya,
thank you very much for your feedback!
We’re really happy to hear that you experienced fast delivery and found everything smooth and professional. So glad you love it!
If you ever need any support, we’re always here to help.
Best regards
Lilly from Protein Works
Reply from Protein Works Deutschland
Hello Harshad,
thank you very much for your feedback!
We’re really happy to hear that you’re seeing such great results and that the product exceeded your expectations. That’s exactly what we aim for.
If you ever have any questions or need support, we’re always happy to help!
Best regards
Andrea from Protein Works
Brought it expecting not much but was…
Brought it expecting not much but was unbearable to drink. The liquid was so gunky even though I shaked it for much longer then needed. Also has a very foamy texture in your mouth just makes me spit it back out
15 February 2026
Unprompted review
Reply from Protein Works Deutschland
Hello Taedyn,
Thank you for taking the time to leave us feedback on Trustpilot.
We’re very sorry to hear that you were so disappointed with the product and found it almost undrinkable. A very thick, “gunky” consistency and a strongly foamy texture in the mouth are of course not pleasant at all — especially when you tried shaking it for longer and still didn’t get a better result. We take your feedback very seriously and would like to better understand what may have happened here.
Could you please provide us with some further details about your order or your experience so we can locate your case and look into this for you properly?
You can simply reply directly to the information request on Trustpilot — we look forward to hearing from you and helping you further.
Best regards,
Andrea from Protein Works
Recently upgraded to the 360 gold…
Recently upgraded to the 360 gold previously known for protein extreme...so far the best I have tasted from Protein Works. 🙏
30 January 2026
Reply from Protein Works Deutschland
Hello Neazul,
thank you very much for your feedback!
We’re delighted to hear that you upgraded to 360 Gold and that it’s the best one you’ve tasted from Protein Works so far 🙏. Your support means a lot to us!
If you ever need support, we’re always happy to help.
Best regards
Lilly from Protein Works
It taste like a tasty chocolate milkshake...
It taste like a chocolate milkshake, u don't feel that its a PROTEIN SHAKE and it had a higher protein then the normal one so the win is a win
29 January 2026
Reply from Protein Works Deutschland
Hello Osama,
thank you very much for your feedback!
We’re really happy to hear that it tastes like a delicious chocolate milkshake and doesn’t feel like a typical protein shake – that’s exactly what we aim for. Even better that you’re enjoying the higher protein content too – a win really is a win.
If you ever have any questions or need support, we’re always happy to help!
Best regards
Andrea from Protein Works
i liked both the protein whey and the…
i liked both the protein whey and the customer service team👍
29 January 2026
Reply from Protein Works Deutschland
Hello Arash,
thank you very much for your feedback!
We’re really happy to hear that you liked both the whey protein and our customer service team. Your support truly means a lot to us and motivates us to keep doing our best.
If you ever have any questions or need support, we’re always happy to help!
Best regards
Andrea from Protein Works
Reply from Protein Works Deutschland
Hello Eddy,
thank you very much for your feedback!
We’re delighted to hear that you’re pleased with the fast delivery, magnificent taste, and high quality of our products. Your support means a lot to us!
If you ever need any help, we’re always here for you.
Best regards
Lilly from Protein Works
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