I have ordered 2 packets of Whey protein 360 Chocolate Silk but they have sent me the Salted Caramel. To verify I again ordered 3 more packets but this time again same thing happened!!
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This is like my third or fourth time getting their vegan protein. Honestly, I wasn’t expecting much since vegan proteins usually taste awful, but this one actually blew me away. I’ve tried 3 flavors s... See more
Company replied
Unfortunately, my protein bag arrived damaged and the powder was leaking out. I contacted customer service, and Lilly helped me immediately. She was super fast and professional, and right away arrange... See more
Company replied
The protein powder (I have tried their Vegan Protein in the flavours Chocolate Silk and Strawberry Cream until now) tastes good, has good macros and a good consistency. It is not sticky or clumpy an... See more
Company replied
Company details
- Fitness and Nutrition Service
- Health and Beauty Shop
- Health Food Store
- Natural Foods Store
- Sports Nutrition Store
- Vitamin and Supplements Store
Written by the company
Protein Works ist eine mehrfach ausgezeichnete Direct-to-Consumer-Marke für funktionelle Lebensmittel, die 170 Mitarbeiter in den Bereichen Lebensmittelproduktion, Logistik und Verwaltung beschäftigt. Seit unseren bescheidenen Anfängen im Jahr 2012 haben wir über 300 Millionen Shakes in mehr als 100 Ländern verkauft und das Leben unzähliger Menschen weltweit positiv verändert. Dank unserer hochmodernen hauseigenen Produktionsanlagen und unserem erfahrenen Team aus Ernährungsexperten und Lebensmittelforschern, entwickeln wir Produkte, die den Verbrauchern ein außergewöhnliches Preis-Leistungs-Verhältnis bieten. Unsere Produkte stehen für erstklassige Qualität, sind reich an Nährstoffen und kompromisslos in Sachen Geschmack. Unser Sortiment umfasst Protein Shakes, Trinkmahlzeiten, Gesundheits- und Wellness Supplements, proteinreiche Snacks, funktionelle Lebensmittel und vieles mehr. Als eine der am schnellsten wachsenden Marken für Lebensmittel und Getränke in Großbritannien, mit einer expandierenden Präsenz in der EU, stehen wir für Exzellenz und Innovation. Wir sind engagiert, unsere Kunden weltweit auf ihrem Weg zu einer verbesserten Gesundheit zu begleiten.
Über Uns
Written by the company
- Unsere Kunden Sind Das Wichtigste
- Welche Art von Unterstützung oder Hilfe du auch benötigst – wir sind ein Team aus echten Menschen (keine Roboter!), die bereit sind, dir zur Seite zu stehen und dir zu helfen. Für den Priority Service sende uns bitte eine E-Mail an helpdesk@proteinworks.com oder ruf uns unter 01928 571677 an. Das ist der schnellste Weg, uns zu erreichen, wenn du Unterstützung bei einer Bestellung benötigst – und dir zu helfen ist das, was wir am liebsten tun! Zögere also nicht, dich bei uns zu melden. Unser Kundenservice Team ist montags bis freitags von 8:00 bis 18:00 Uhr für dich da. Während dieser Zeiten kannst du uns direkt per E-Mail, Live-Chat oder Telefon kontaktieren – ganz so, wie es für dich am bequemsten ist. Möchtest du uns am Samstag oder Sonntag erreichen, sende uns einfach eine E-Mail oder eine Direktnachricht, und ein Teammitglied wird sich so schnell wie möglich bei dir melden. Wenn du Unterstützung bei deiner Ernährung brauchst oder Fragen zu unseren Produkten hast – in Bezug auf deinen Lebensstil oder deine Diät –, helfen wir dir ebenfalls sehr gerne weiter. Wir freuen uns darauf, mit dir in Kontakt zu treten!
- Heimat Der Gesunden Innovationen
- Alle unsere Produkte, einschließlich unserer Shakes, bestehen zu 100% aus Premium Zutaten. Bei der Qualität machen wir keine Kompromisse. Aromen und Inhaltsstoffe werden nicht nur aufgrund ihrer Herkunft und Reinheit ausgewählt, sondern auch nach ihrer Fähigkeit, strenge Geschmackstests zu bestehen. Dieser Prozess wurde von unserem Team aus Ernährungsexperten entwickelt. Stell dir das wie ein Auswahlritual für jede einzelne Zutat vor: Wenn eine Zutat nicht das Nährwertprofil eines Produkts verbessert und gleichzeitig ein herausragendes Geschmackserlebnis für unsere Kunden schafft, verwenden wir diese schlichtweg nicht. Dieser Ansatz stellt sicher, dass wir stets nach den höchsten Standards arbeiten und dir köstliche Premiumprodukte anbieten, die dafür sorgen, dass du immer wieder gerne zu uns zurückkommst.
- Premium Qualität
- Alle unsere Produkte, einschließlich unserer Shakes, bestehen zu 100% aus Premium Zutaten. Bei der Qualität machen wir keine Kompromisse. Aromen und Inhaltsstoffe werden nicht nur aufgrund ihrer Herkunft und Reinheit ausgewählt, sondern auch nach ihrer Fähigkeit, strenge Geschmackstests zu bestehen. Dieser Prozess wurde von unserem Team aus Ernährungsexperten entwickelt. Stell dir das wie ein Auswahlritual für jede einzelne Zutat vor: Wenn eine Zutat nicht das Nährwertprofil eines Produkts verbessert und gleichzeitig ein herausragendes Geschmackserlebnis für unsere Kunden schafft, verwenden wir diese schlichtweg nicht. Dieser Ansatz stellt sicher, dass wir stets nach den höchsten Standards arbeiten und dir köstliche Premiumprodukte anbieten, die dafür sorgen, dass du immer wieder gerne zu uns zurückkommst.
- Bester Service
- Wir sind entschlossen, unseren Kunden weltweit einen außergewöhnlichen Service zu bieten – von dem Moment, in dem sie unsere Website besuchen, über den Erhalt ihres Pakets und den Genuss unserer Produkte bis weit darüber hinaus. Bei Protein Works geben wir uns niemals mit "gut genug" zufrieden. Wir stehen für Exzellenz und dafür, die Erwartungen unserer Kunden stets zu übertreffen – bei jedem Klick, jeder Bestellung und jeder einzelnen Interaktion.
Contact info
Protein Works™, PW Campus, 33 Speke Boulevard, L24 9HZ, Speke, United Kingdom
- +44 1928 571677
- helpdesk@theproteinworks.com
- de.theproteinworks.com
4.4
Excellent
12K reviews
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Great website with delicious tastes of…
Great website with delicious tastes of vegan protein. The best Vegan type I tried. Always ordering here
25 November 2025
Reply from Protein Works Deutschland
Hello Toni,
thank you so much for your wonderful feedback!
We’re really happy to hear that you enjoy our website and love the taste of our vegan protein – and it’s amazing to know it’s the best vegan option you’ve tried! We truly appreciate your loyalty and the fact that you always choose to order from us. Your support means a lot and motivates us to keep giving our very best.
If you ever have any questions or need assistance, we’re always here to help!
Best regards,
Lilly from Protein Works
Tıp top baller man beste Protein direkt…
Tıp top baller man beste Protein direkt gezogen
17 November 2025
Reply from Protein Works Deutschland
Hallo,
vielen lieben Dank für dein Feedback!
Es freut uns wirklich sehr zu hören, dass du so begeistert bist und unser Protein für dich „tıp top“ ist – genau so soll es sein! Dein Support motiviert uns jeden Tag, weiterhin unser Bestes zu geben.
Wenn du jemals Fragen hast oder Unterstützung brauchst – wir sind jederzeit gern für dich da!
Beste Grüße,
Andrea von Protein Works
Many flavours unavailable.
Many of the good flavors like white chocolate and raspberry are soldout.
15 November 2025
Reply from Protein Works Deutschland
Hi Harrish,
Thank you for your feedback regarding the availability of our flavours. We completely understand your frustration when the most popular options are sold out.
We have great news for you:
We have just received a new delivery, and your preferred flavour, "White Chocolate Bueno" is available again for immediate purchase!
We have restocked our inventory and hope you can find what you are looking for now.
You can find the product directly in our online shop.
The 1 Star Review are just the delivery…
The 1 Star Review are just the delivery mistakes … the product is Perfect, I use the bulk Shake and it’s works awesome !!!!
And it’s also vegan :)
29 November 2025
Unprompted review
Reply from Protein Works Deutschland
Hello Jean-Claude,
thank you so much for your great feedback!
We really appreciate you highlighting that many 1-star reviews come from delivery issues rather than the product itself — and it’s amazing to hear that you find our Bulk Shake perfect and that it works so well for you! Even better that you enjoy the fact it’s vegan too.
Your support means a lot to us and motivates us to keep delivering the best products and service possible.
If you ever have any questions or need assistance, we’re always here to help!
Best regards,
Andrea from Protein Works
Fast easy delivery
Fast easy delivery. Very affordable price for vegan protein. Unfortunately the flavour isn't the best on the vanilla version and the mixability could be better, it gets a little yoghurty and can be difficult to get down.
12 November 2025
Reply from Protein Works Deutschland
Hello Matt,
thank you so much for your feedback!
We’re really happy to hear that you appreciated the fast and easy delivery and found our vegan protein so affordable. We’re sorry to hear that the vanilla flavour and mixability weren’t quite what you hoped for — your feedback is incredibly valuable and helps us keep improving.
If you ever have any questions or need assistance, we’re always here to help!
Best regards,
Lilly from Protein Works
I bought clear whey protein
I bought clear whey protein, and it makes me so sick and nauseous that I can’t do anything with it. It’s terrible on my stomach.
7 November 2025
Reply from Protein Works Deutschland
Hello Fiona,
Thank you for your honest feedback.
We are extremely sorry to hear that our Clear Whey Protein caused you such significant discomfort, including sickness and nausea. This is the last thing we want for our customers, and we fully understand your frustration.
We had already attempted to reach you by phone and sent an email to check on your well-being and resolve this issue. Unfortunately, we were unable to reach you and are still awaiting a response.
We kindly ask you to reply to the email we have already sent you.
That email contains a few important questions about your reaction to the product that will help us gain a better overview of the situation.
We apologize once again for the inconvenience and hope to hear from you soon so we can resolve this matter for you.
Best regards,
Andrea from Protein Works
I encountered a bit problems cause from…
I encountered a bit problems cause from my fault I wrote the wrong Adress and delivery is got lost. Although, I must say the Team did their best job ever! They react fast and very customer friendly - organize a new package free of Charge.
The products itself are excellent quality with a lot nutricients who support not only body but also mental health& focus during a day.
7 November 2025
Unprompted review
Reply from Protein Works Deutschland
Hello Kamila,
thank you so much for taking the time to share your experience!
Even though the delivery issue happened due to the wrong address, we’re really glad to hear that our team was able to support you quickly and arrange a replacement free of charge. Providing fast, friendly and solution-focused help is exactly what we aim for — so your kind words mean a lot to us!
We’re also very happy to hear that you’re enjoying the excellent quality of the products and that the nutrients are supporting not only your body but also your mental well-being and daily focus. That’s wonderful to hear!
If you ever have any questions or need assistance, we’re always here and happy to help.
Best regards,
Andrea von Protein Works
Hunger Killa and Vegan protein shake…
Hunger Killa and Vegan protein shake weren’t up to my expectation. Hunger killa didn’t work for me.
3 November 2025
Reply from Protein Works Deutschland
Hello Farah,
Thank you for taking the time to share your feedback regarding our "Hunger Killa" and vegan protein shake. We're sorry to hear that neither product lived up to your expectations and that the "Hunger Killa" didn't have the desired effect for you.
We have attempted to reach out to you via both phone and email to learn more about your experience and find a suitable solution, but unfortunately, we haven't heard back yet.
We are eager to use your feedback to improve our products and service. We want to ensure we find a satisfactory resolution for you.
All the best,
Andrea from Protein Works
The Protein Works has become my go-to…
The Protein Works has become my go-to for supplements. The prices are very fair for the quality you get, and the range of flavors is excellent – no weird aftertaste, and even the “standard” flavors taste better than most competitors. Orders arrive quickly, mix well, and make it easy to hit daily protein goals without feeling like a chore.
3 November 2025
Reply from Protein Works Deutschland
Hello Steve,
thank you so much for your fantastic and detailed feedback!
We’re really happy to hear that The Protein Works has become your go-to for supplements — that means a lot to us. It’s great to know that you appreciate the fair prices, the high quality, and especially our wide range of flavours. We put a lot of work into avoiding that “weird aftertaste,” so your comment truly made our day!
We’re also glad that your orders arrive quickly and that the products mix well, making it easier for you to reach your daily protein goals without it feeling like a chore. That’s exactly what we aim for.
If you ever have any questions or need assistance, we’re always here to help!
Beste Grüße
Andrea von Protein Works
Replacement
Had a wrong address because I ordered for my grandfather. It was falsely delivered, but got a replacement.
18 November 2025
Unprompted review
Reply from Protein Works Deutschland
Hello Kai,
thank you so much for your feedback!
We’re really happy to hear that everything worked out in the end and that you received a replacement after the order was delivered to the wrong address. Mistakes can happen, especially when ordering for someone else — so we’re glad we could sort it quickly for you. Your support means a lot to us and motivates us to keep doing our best.
If you ever have any questions or need assistance, we’re always here to help!
All the best,
Andrea from Protein Works
the products are good
the products are good, and the taste also. The customer support was fast and accurate. I am thankful
4 November 2025
Reply from Protein Works Deutschland
Hello Aleks,
thank you so much for your lovely feedback!
We’re really happy to hear that you enjoy our products and the taste, and it’s great to know that our customer support was able to help you quickly and accurately. Your kind words mean a lot to us, and we truly appreciate your trust.
If you ever have any questions or need assistance, we’re always here for you!
Best regards,
Andrea von Protein Works
Shake bottle doesn't come with a ball…
Shake bottle doesn't come with a ball and because of this the powder clumps and does not mix well. The delivery was damaged and repackaged. The powder is ok, nothing special. The bars are good tho.
4 November 2025
Reply from Protein Works Deutschland
Hello Rockey,
thank you for taking the time to share your feedback with us.
I’m really sorry to hear that your shaker didn’t include a mixing ball and that the powder didn’t blend well as a result. It’s also disappointing that your delivery arrived damaged and had to be repackaged — I completely understand how frustrating that must have been.
I’m glad to hear that you found the powder okay and that you enjoyed the bars.
We’ve already reached out to you directly about this to make sure we can sort everything out for you.
Best regards,
Andrea from Protein Works
Leckerschmecker
31 October 2025
Reply from Protein Works Deutschland
Hallo Andreas,
vielen lieben Dank für dein Feedback!
Es freut uns wirklich sehr zu hören, dass dir unsere Produkte so gut schmecken – Leckerschmecker trifft’s perfekt! Dein Support bedeutet uns sehr viel und motiviert uns, stets unser Bestes zu geben.
Wenn du jemals Fragen hast oder Unterstützung brauchst – wir sind jederzeit gern für dich da!
Beste Grüße
Andrea von Protein Works
When I opened the package the whole…
When I opened the package the whole thing was dusty and smells like protein powder so I thought at first something leaked so i checked the bags everything was closed, but it was like someone dropped a scoop of protein on them.
29 October 2025
Reply from Protein Works Deutschland
Hello Marawan Khaled Ahmed Ghareeb,
thank you for taking the time to share your feedback with us.
I’m really sorry to hear that your package arrived dusty and smelling of protein powder – I completely understand how disappointing that must have been, especially when everything inside appeared sealed.
We’ve already tried to reach you by phone and email to discuss this further and make sure we can sort it out for you as quickly as possible.
Best regards,
Andrea from Protein Works
Flavor and texture
26 October 2025
Reply from Protein Works Deutschland
Hello Ashutosh,
thank you so much for your feedback!
We’re really happy to hear that you enjoy the flavour and texture of our products. Your support means a lot to us and motivates us to keep delivering the best quality and taste possible.
If you ever have any questions or need assistance, we’re always here to help!
All the best,
Andrea von Protein Works
The only problem is find is the texture…
The only problem is find is the texture when mixed with water no matter how long I tried to mix it its still has powdery texture
29 October 2025
Reply from Protein Works Deutschland
Hello Prithvi,
thank you so much for your honest feedback!
We’re really glad to hear that you’re enjoying our product overall, though we’re sorry the texture wasn’t quite what you expected when mixed with water. Sometimes using a shaker with a metal ball or blending it with a bit more liquid can help improve the smoothness — but we truly appreciate you sharing this with us, as it helps us continue refining our formulas.
Your feedback means a lot and helps us make our products even better.
If you ever have any questions or need support, we’re always happy to help!
All the best,
Andrea von Protein Works
Reply from Protein Works Deutschland
Hello Else,
Thanks for your feedback. We are sorry that our product caused you stomach issues and that you didn't enjoy the taste.
We've already attempted to reach you via email and phone to find a solution. Please get in touch with us so we can resolve this. Your satisfaction is important to us.
All the best,
Andrea
Lost delivery and replacement
The delivery got somehow lost and i didn't get informed. The costumer support didn't know what was happening at the beginning, but at least they responded fairly fast
Edit: My replacement delivery also got lost, and again, i only got informed because i emailed them. I hope my refund won't also get lost
26 October 2025
Reply from Protein Works Deutschland
Hey Rafail,
thank you for taking the time to leave a review. We are very unhappy about the problems with your delivery and the lack of transparency at the beginning.
We're glad that the support responded quickly, but we need to ensure that we are better informed in such cases from the start. We're working on making sure this doesn't happen again.
All the best,
Andrea from Protein Works
All the products are amazing
All the products are amazing, in taste, quality and service! Highly recommend it!
22 October 2025
Reply from Protein Works Deutschland
Hallo Carolina,
Thank you very much for the great review and your wonderful praise for our products, quality, and service.
We are very pleased that we could delight you and that you recommend us. That motivates us a lot.
See you next time! ;)
All the best,
Andrea from Protein Works
Reply from Protein Works Deutschland
Hallo Sashko,
vielen lieben Dank für dein Feedback!
Es freut uns wirklich sehr zu hören, dass du so zufrieden bist – einfach super! Dein Support bedeutet uns sehr viel und motiviert uns, stets unser Bestes zu geben.
Wenn du jemals Fragen hast oder Unterstützung brauchst – wir sind jederzeit gern für dich da!
MfG,
Andrea von Protein Works
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