I only purchased insurance with Darwin 3days before I needed to claim 😭 (an unfortunate bump with a deer). I phoned the claims line and spoke with a lovely lady called Emma who was just amazing at ke... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A very patient young lady called Elieh spent quite a while finding my insurance quote and going through every detail with me. Such a refreshing change to actually speak to a human instead of an auto... See more
Company replied
Easy on line sign up with competitive pricing. Live chat on line, very helpful. Documents emailed speedily & easily downloaded. Very happy with my new insurers Darwin
Company replied
Darwin was easy to find on an internet search and its procedures were easy to carry out as in giving my details and answering questions. Once done I had no problem printing off my new insurance c... See more
Company replied
Company details
Written by the company
Ready to Help: Our claims customer service team are the same people behind some of the UK's best-known brands, so you know you're in good hands when you need help. Smart Pricing: We've developed a smart pricing system to provide a price based on you.
Contact info
The Wharf, Neville Street, LS1 4AZ, Leeds, United Kingdom
- 01733 300017
- darwin-insurance.com
4.8
Excellent
63K reviews
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Price was very competitive and policy…
Price was very competitive and policy was easily arranged!
17 September 2026
Reply from Darwin Insurance
Hi Allan. We're so pleased you found our pricing very competitive and that arranging your policy was easy. Thank you for your positive feedback! Rachel
The lady who dealt with my insurance…
The lady who dealt with my insurance quote was very helpful and explained everything to me very polite
15 September 2026
Reply from Darwin Insurance
Hi Graham. We're so pleased to hear that our team member was very helpful and explained everything to you in a polite manner. Thank you for your wonderful feedback! Rachel
Car insuranceContacted Darwin through comparison…
Contacted Darwin through comparison site and I was VERY happy with the service. I spoke to Micky and he was more than happy to find an even better insurance than I thought.
He was courteous, friendly and very informative.
I would definitely recommend this company.
10 September 2026
Reply from Darwin Insurance
Hi there. We're so pleased to hear you were happy with the service and that our team member was able to find you an even better insurance policy. It's wonderful that you found them courteous, friendly, and informative, and that you would recommend us! Rachel
Easy and quick
15 September 2026
Reply from Darwin Insurance
We're pleased to see we made it quick and easy for you. Thanks for your five star review! Christy
I heard of Darwin from Money Saving…
I heard of Darwin from Money Saving Expert, I then went onto the Darwin site and filled out an application for the 2 cars that we own. They had previously been insured together. When I received the renewal notice, although the cost had not gone up a great deal I thought it worthwhile getting another quote. In doing so I have saved over 2 hundred pounds.
15 September 2026
Reply from Darwin Insurance
We're so pleased to hear that you were able to find a more affordable car insurance option with us and save a significant amount. We appreciate you choosing Darwin! Christy
Reply from Darwin Insurance
We're so pleased to see you're happy with our customer service. Thanks for your review! Christy
Reply from Darwin Insurance
We're so pleased you found our pricing to be good and our service easy to sort out. Thank you for your positive feedback and the five-star review! Christy
Easy to use and very competitive quote
10 September 2026
Reply from Darwin Insurance
We're so pleased you found our service easy to use and received a very competitive quote. Thank you for your wonderful five-star review! Christy
Clear and informative website.
I found the company through a comparison site, the information was clear and met my needs. Communication has been helpful and accessible.
18 September 2026
Reply from Darwin Insurance
We're so pleased to hear you found our information clear and it met your needs. It's wonderful that our communication was helpful and accessible. Thank you for your positive feedback! Christy
Reply from Darwin Insurance
We're so pleased to hear you found everything to be fast and easy to sort out. Thank you for your wonderful five-star review! Christy
I have been with Darwin before and…
I have been with Darwin before and never any bother with them
18 September 2026
Reply from Darwin Insurance
We're so glad to hear you've had consistently positive experiences with us. We appreciate your loyalty! Christy
Reply from Darwin Insurance
We're so pleased you found our process easy to complete and our pricing was significantly more affordable. Thank you for your wonderful five-star review! Christy
Reply from Darwin Insurance
Thanks for your five star review! Christy
Reply from Darwin Insurance
We're so pleased to hear you found our insurance to be more affordable than your previous provider. Thank you for your positive feedback! Christy
so easy to complete on line
15 September 2026
Reply from Darwin Insurance
We're so pleased to hear you found the online process easy to complete. Thank you for your wonderful five-star review! Christy
A very simple process to take out our…
A very simple process to take out our car insurance. The price was very competitive and what was included within the premium was excellent value for money.
Our account was set up quickly, and our documents available for download immediately.
All in all a very satisfactory experience.
18 September 2026
Reply from Darwin Insurance
We're delighted to hear you found the process of taking out your car insurance simple and the price and inclusions offered excellent value. It's great your account was set up quickly and documents were immediately available. Christy
AVOID!! I was the victim of a non-fault.......
I was the victim of a non-fault hit-and-run. The third party has accepted full liability — yet Darwin’s repeated mistakes have caused chaos and risk I should never have faced.
What went wrong:
- Multiple payment delays and errors — sending cheques instead of secure, instant transfers
- Promised faster payment methods then changed their mind
- Their own admission: delays are not my fault — yet I face the consequences
- These avoidable mistakes put my credit file at serious risk and I nearly lost my private number plate through no fault of my own
I have kept up every single payment on time. I am now forced to escalate to the Financial Ombudsman Service to protect myself.
If you want an insurer that gets things right and doesn’t put your personal life at risk — look elsewhere.
Date of experience: September 2026
17 September 2026
Unprompted review
Reply from Darwin Insurance
We're so pleased you found our website easy to understand and appreciated our quick response and good price. Thank you for your wonderful five-star review! Christy
Reply from Darwin Insurance
We're so pleased you found our car insurance to be hassle-free and affordable. Thank you for your positive feedback and the five-star review! Christy
Reply from Darwin Insurance
We're pleased to see you got a great price. Thanks for your five star review. Christy
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