Bought the teak root placemats and coasters. Got to say they look even better than in the image online. So pleased and look amazing on my breakfast bar. Really good quality, speedy delivery and pos... See more
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Review summary
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My cutery sets without any issues they were very well package and delivery quite quickly. I don't think anyone can improve on the service that I recieved, I will certainly recommend Darthome to frien... See more
I received a perfect customer service. Replacement item was shipped to me overnight. I will recommend Darthome for your home decoration items. Their products are also unique.
Ordered and received my goods promptly.Great quality at great prices. Excellent products.Customer service from the company was excellent and they kept me informed about my purchases every step of the... See more
Company details
Written by the company
Welcome to Darthome. Shop the latest season trends for homeware here. Browse our full range of home decor, furniture, garden accessories, kitchenware, lighting, bathroom accessories, living room storage and kitchen storage online now. Get free delivery on all orders over £50 and order before 1pm for same day dispatch.
Contact info
Unit D Marconi Courtyard, NN17 4LT, Corby, United Kingdom
- sales@darthome.co.uk
- darthome.co.uk
4.6
Excellent
652 reviews
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Hasn’t replied to negative reviews
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Excellent customer service
Unfortunately my parcel turned up damaged. The box clearly said Fragile all over in sticky tape but I could tell it had been thrown about.Sadly when I opened it my little mouse bird feeder was broken. The reason I am giving this 5* review is the customer service was spot on. They replied to my email straight away and offered to send an alternative as it was now out of stock. I requested a refund and this was arranged quickly. The lady was really polite and apologetic.
27 May 2025
Swift response to my query plus added…
Swift response to my query plus added Bonus of prepaid return.
30 May 2025
Unprompted review
Great customer service from Wendy
Item out of stock on website, I emailed company directly and received an immediate reply confirming stock back in, with helpful link to website. Great customer service from Wendy, have ordered item and very happy.
28 May 2025
Unprompted review
the products I ordered are of …
the products I ordered are of excellent quality at very
competitive pricing. Note with Internet a firmly established method of conducting Commerce, there are
many possible Customers not fully adapted to
this
1 April 2025
Unprompted review
I bought a mirror which was too small
I bought a mirror which was too small, according to their return policy they provide a return label if the return is accepted: which again is wrong, although I requested a return label it was not created. I spent £3.90 for returning the mirror and they are offering me £19 instead of £22 I paid for the mirror and refusing the return fee.
I will be filing a legal claim against this company for fraudulent activity as a lawyer it will be easy for me to prove that. They didn’t even bother to refund me only after I opened a PayPal case after almost a month.I attached your reurn policy and that you provide QR codes so please do not send misinformation! Why did you ask me if I had returned it back by tracking which you weren’t even giving to refund and would have cost me £8 ? No refunds issued for £3.90 standard return and no refund for shipping, loss of £6.90 in total is a rip off regardless! I managed to get a beautiful hand made heavy bigger framed mirror ( from Bali) with beautiful mirrored colours on the wide frame from eBay new for half the price and free delivery and return irrespective of whether you found it small, large or was not suitable .
30 April 2025
Unprompted review
Reply from Darthome
Thank you for your feedback. We're genuinely sorry to hear that you're unhappy with your experience.
To clarify, our returns policy states that we do not offer a free returns service for unwanted items, and as such, postage costs are not included in the refund. This information is available on our website and included with our returns instructions.
Unfortunately, the item was returned without any order information, which meant we were initially unable to process the refund as quickly as we usually would. Once the PayPal case was opened and we could identify the order, we issued a full refund for the product cost in line with our policy. However, we understand that this was frustrating and sincerely apologise for the delay.
We will be reaching out directly to ensure this matter is fully resolved and that you feel heard and supported.
Kind regards,
Darthome Limited
Ordered some garden mirrors really…
Ordered some garden mirrors really lovely good quality.
28 April 2025
The response to the package being lost…
The response to the package being lost by Royal Mail was great can't fault the customer service
6 May 2025
The garden pots were very attractive…
The garden pots were very attractive and reasonably priced, will definitely order again.
28 April 2025
My Navy & White Canvas Bag arrived…
My Navy & White Canvas Bag arrived pleasantly surprised it was bigger than I expected so a bonus! Love the style & handles are strong.Delivery was within a few days of ordering.Very good value & quality.It was half price & worth every penny! Would recommend this product.
28 April 2025
Amazing quality items
Amazing quality items. Delivered in timescales and great communication. Highly recommend
28 April 2025
What a lovely company to deal with very customer focused.
What a lovely company to deal with, excellent communication, the products are quality and they are very customer focused. Wendy and the team are excellent people to deal with.
17 April 2025
Unprompted review
Amazing product and shipped out and…
Amazing product and shipped out and delivered with unbelievable speed! Highly recommend 👌
26 March 2025
Well packaged arrived on time easy…
Well packaged arrived on time easy company to deal with and navigate the web site. Delighted with purchase
25 March 2025
I bought a blown glass on driftwood…
I bought a blown glass on driftwood item. Fantastic!
Lovely product, well wrapped and arrived within days.
Very pleased
3 April 2025
Unprompted review
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