Darthome Reviews 

651
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 89 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality and uniqueness of the products, often noting that items look even better than depicted online and are offered at competitive prices. The delivery service is frequently highlighted for its speed and efficiency, with many people receiving their orders promptly and well-packaged. Reviewers also appreciate the ease of ordering and the excellent communication throughout the purchase process. However, some customers also noted issues with product accuracy, receiving items that differed from descriptions or images, or experiencing problems with fragile items arriving damaged. A few other people also felt that certain products were flimsy or not as vibrant in color as expected.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often praising items as excellent, good value, and... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the quick and prompt delivery... See more

Quality

Customers consistently note positive experiences with quality, praising items as excellent, brand new, and... See more

Order

Consumers find order to be a positive experience, with many praising the ease of ordering, quick delivery,... See more

Price

People report positive experiences with price, often finding items much cheaper than advertised elsewhere and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought the teak root placemats and coasters. Got to say they look even better than in the image online. So pleased and look amazing on my breakfast bar. Really good quality, speedy delivery and pos... See more

Rated 5 out of 5 stars

My cutery sets without any issues they were very well package and delivery quite quickly. I don't think anyone can improve on the service that I recieved, I will certainly recommend Darthome to frien... See more

Rated 5 out of 5 stars

I purchased an item then realised I had made a mistake. I emailed them and the order was ammended The 2 handled trays I purchased are fantastic value. I am very pleased. Great customer service!

Rated 5 out of 5 stars

I received a perfect customer service. Replacement item was shipped to me overnight. I will recommend Darthome for your home decoration items. Their products are also unique.


Company details

  1. Home Goods Store
  2. Decoration and Interior Design Store

Written by the company

Welcome to Darthome. Shop the latest season trends for homeware here. Browse our full range of home decor, furniture, garden accessories, kitchenware, lighting, bathroom accessories, living room storage and kitchen storage online now. Get free delivery on all orders over £50 and order before 1pm for same day dispatch.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

651 reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.6

All reviews

(651)

85 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

One item sent

One item sent, the wording in the advert made it sound like it was a set of three figures,the other figures were discontinued,so the one figure was of no use.
Figure was returned for refund,refund promptly recieved (thank You)
Out of pocket for shipping and return (£11)
What a waste of time.......

24 February 2025
Rated 5 out of 5 stars

New to Darthome.

New to Darthome.
My teapot lid didn't seem to fit , I messaged customer service to ask if they had come across this before. Immediate response. Fabulous service, sent me a replacement within 48 hours. Replacement is perfect. Will be a regular customer now.

21 February 2025
Unprompted review
Rated 5 out of 5 stars

Wall tile

Fragile item delivered safely due to excellent packaging. Lovely wall tile exactly as described online. Very pleased with the purchase.

29 January 2025
Rated 5 out of 5 stars

Great price

Great price, great product and great care taken as well wrapped to ensure the product was delivered safely

28 January 2025
Rated 5 out of 5 stars

Arrived well packed ( my arthritic…

Arrived well packed ( my arthritic hands did open everything). Just what l wanted the wall planters match my existing ones. The reed diffuser looks good as it is part of a birthday present for my daughter. Overall a great company and will order again from them.

29 January 2025
Rated 5 out of 5 stars

Excellent Customer Service!

Despite the first item arriving damaged in transit (it was well packaged and Fragile clearly labelled) Darthome dealt with the situation quickly and efficiently and the refund was back in my account next day. I ordered again and the beautiful ornament arrived safely within 48 hours. Excellent service from start to finish. Thank you … why can’t all companies be like this

28 January 2025
Rated 1 out of 5 stars

Chopping boards ordered - poor quality

Chopping boards ordered. one was really poor quality. it had a pretty big knot in it right in the middle with a hole about the size of a penny, which had been filled with wood filler I’m ok with knots in wood,…i get it…but this is a chopping board not a wardrobe, and using filler is just not right. it won’t last

i contacted customer support and they argued it was fine. said i could return but no offer of a free return

This shouldn’t have passed quality control

won’t buy from these again.

10 January 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

I ordered some storage tins, they emailed me to let me know one of the set was damaged and they would send the rest and then send an undamaged one later, which they did. Excellent customer service! And the tins are lovely.

27 December 2024

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