Daisy Group Reviews 21,345

Lynn Jones was great on the online chat service. answered my query very quickly and had a fast resolution service, very happy!

3 times I called 1st girl was rude 2nd guy cut me off then 3rd call I got Luke who totally understood had great telephone manner and sorted my discrepancy out. Thanks again Luke

Once past the customer service auto-bot the help I got with an account from the support people was competent and prompt. Thank you Alfie at O2business / Daisy comms.

This review is for Salma un customer service who was brilliant and patient with all my queries.

Awesome person to deal with

John dealt with our query very fast and efficiently.

Had an issue and resolved without a problem

Jamie was amazing a solved my problem really quickly

Very helpful customer service based in the UK who can understand what your query is and convey to you the solutions required to resolve it. A refreshing change.

Ibrahim was great and really helpful - thank you.
Answering time was quick today.

Very helpful and polite. Resolved all issues

Ruwen was very polite and efficient.
He answered my question (which 2 other agents hadn't managed to do) confirmed details and gave me clear information on how the problem was going to be fixed and most importantly when.
I personally would not recommend the company XLN / Daisy. But Ruwen was great.

Vert polite and helpfull and sorted out my problem with you efficently

When I was connected (after 20 minutes of waiting for the team), KB was really helpful and actioned my request straightaway. She implemented our divert so that it worked and then sent a reset to set another colleague up. Prompt and effective - just prefer not to have to wait so long.

Just on board all seems good real peopel doing rewal thinfgs

Hi it's took too long to answer the phone.
But issue was resolved profusely by junaid and he was doing good as he knew what he is doing.
I like the way issue was dealt.

Avoid at all costs.

This is one of the most incompetent and misleading companies we have dealt with. The service is completely unfit for purpose—unreliable phone lines, ongoing issues, and agents who repeatedly provide incorrect information with confidence.

At one stage, three different agents all confirmed the same incorrect contract termination date. That’s not a minor mistake—it shows a serious lack of due diligence and basic internal communication.

From the outset, we were misled. What was promised during the sales process is nowhere near what was actually delivered. When issues arise, there is little accountability and no meaningful resolution.

As a direct result, our business has suffered significant financial loss and reputational damage. We were left dealing with frustrated customers due to their failings and ultimately had to switch providers and change our phone number entirely—an expensive and avoidable situation.

This has now been escalated with supporting evidence. If you value your business, avoid this company.

Yeah it was a great experience

Extremely helpful and understanding the problem and resolving it
Very pleased with his help

Ref : 16166147