CycleSwitch Reviews 443

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

UK Cycle Centre were let down by their supply chain but they came through that and even honoured the original price after the supplier had upped their prices by 20% before the next shipment! Communica... See more

Rated 1 out of 5 stars

Louise and Tony please report to Action Fraud and add to your complaint that you are one of 3 that you know of that have had their bike stolen. It will add weight to a criminal case. There is also a g... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service with our new mountain bike. Great communication, Harry was a pleasure, always quick to return calls or emails and answered all our questions on sizing, finishing kit, warran... See more

Rated 5 out of 5 stars

Items arrived very fast, bars were unfortunately on back order but alternative set were supplied thankfully. Needed some advice and they were more than happy to help me via chat on their website. Goo... See more

Company details

About CycleSwitch

Information provided by various external sources

CycleSwitch was formerly known as UK Cycle Centre

Contact info

4.2

Great

TrustScore 4 out of 5

443 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Happiness

Bike arrived on time well packed, staff were bang on with all information.
I would definitely buy from them again and have already recommended to my friends.

25 March 2017
Unprompted review
Rated 4 out of 5 stars

X fusion forks

Would have given 5 but was a delay in delivery but was resolved with a few emails .Great forks at a great price

24 March 2017
Unprompted review
Rated 5 out of 5 stars

Great Support

I recently bought a bike on there and spoke with Matt on the online chat, he was really helpful, found the right bike for me and made it super easy

20 March 2017
Unprompted review
Rated 5 out of 5 stars

Amazing service

Very easy to use. Excellent choice of all cycling related items. Quick delivery and the option to return to if you've order the incorrect item.

18 March 2017
Unprompted review
Rated 5 out of 5 stars

Will use again

Great service, arrived next day, item in great condition and at a reasonable price. What more could you ask for?

14 March 2017
Unprompted review
Rated 1 out of 5 stars

How come it takes seconds to take my money but over a week to return it when you have made the error.

I would give zero stars if it were possible.
I placed an order for some parts that were advertised as in stock. My money was taken but the stock wasn't actually there. 7 days later still no cash returned leaving me unable to purchase much needed parts elsewhere.
Terrible service.

13 March 2017
Unprompted review
CycleSwitch logo

Reply from CycleSwitch

Hi Jon,

I am sorry you felt it was dragged out. We had an email conversation and w confirmed that the refund was processed within the 7 days originally stated and wit was just taking a few days for your card issuer to display the funds back in your account. We never want our customers to feel short changed and we hope to see you again.

UKCC

Rated 5 out of 5 stars

Perfect

Items arrived very fast, bars were unfortunately on back order but alternative set were supplied thankfully. Needed some advice and they were more than happy to help me via chat on their website. Good prices too so will be ordering future parts from them
Thanks.

3 March 2017
Unprompted review
Rated 5 out of 5 stars

Part x process James

I have just purchased a Giant Reign through the second hand PX process.
The speed and customer service from the whole team is second to none. My finance and PX return and shipping of my new purchase was seamless. Thank you to Matt and the team for everything you have done for me. TOP SERVICE !!!

2 March 2017
Unprompted review
Rated 5 out of 5 stars

Service of our bike suspension unit

We recently purchased a full suspension Commencal mountain bike for our 13 year old son. The bike was delivered on time and in excellent condition. Some 6 weeks after the bike was delivered the rear suspension unit leaked. I made contact with the UK cycle centre - who from the outset were very helpful. After sending photos to the UK CC they advised I sent the unit in the post for them to work on. After a couple of days the unit was sent to Fox for a factory repair. 2 things have REALLY impressed with the UK CC. 1.] they are constantly accessible and always respond to emails. 2.] they have waived the cost of the service - which were never quibbling. My son gets his suspension back tomorrow and he'll be back biking over the weekend. I have been VERY impressed with the UK Cycle Centre - Matt in particular - and to anyone considering buying a bike - take a look at their site, you'll be impressed. Joe [Dorset]

2 March 2017
Unprompted review
Rated 5 out of 5 stars

Fantastic value

I bought a replacement crankset for my mtb and I have to say that although it was listed as a used item there was no evidence of use at all. I will definitely use them again 11/10 for service and value

25 February 2017
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look