CycleSwitch Reviews 443

Quick and easy purchase, very prompt delivery too especially considering it was a bike frame.

Its been over a month since I upgraded my drive chain to a 1 x 11
With Mats advice I have to say it has transformed my bike for the better.
Many thanks for all your help as always, your competitive prices are also much appreciated.
I have waited a month before writing this review as wanted to wait for the chain set to settle in. But this new Ethirteen Cassette is amazing.

Would Recommend this company to any cyclist

Excellent service, very fast delivery and great staff.... really could not be happier with the bike

Great bunch of guys knowledgeable and helpful. The bike was mint when it arrived. Great communication too. Well worth a look if you want a new ride

Customer support (sales) could be better. Firstly I ordered a helmet and only after 2 emails and 4 days of waiting for customer support to reply I received a confirmation that it will be sent shortly. Ok, I thought, it can happen. But now again, I'm waiting third day for them to reply on my email regarding different product.

Excellent prices and fast delivery - perfect!

Received an email from them asking me to review their service 4 days after I purchased an item off of them, I had received no confirmation of purchase, I received no email saying that the item had been sent, but I'm supposed to review their service, so here goes, personally I wouldn't use them again as the lack of communication is quite irritating and the fact that they are now hassling me by sending multiple emails to review their service is more than a little annoying.

Great deal. Excellent price, about half of anything I could find elsewhere, arrived quickly.
100%.

I ordered my purchase and it arrived 5 days early, from the delivery estimate.
Crackin service all round.

Highly Recommend.

Ordered a set of Renthal bars, stem and 100% Status helmet on Tuesday and paid for next day delivery. Got a message from Matt explaining that the Renthal delivery wasn't due until Wednesday so I'd be refunded the postage. I replied saying that was fine as long as my order was with me on Thursday.
Rang on Wednesday to check the status of my order and was given no information other than "the Renthal delivery is in but I don't know if it's been unpacked and put away in the warehouse ready to be picked."

Firstly, what kind of company advertises items as 'in stock' on their inventory when they clearly aren't? Completely misleading customers.

Secondly, if the items have been delivered why would the customer service representative not push an order through or at least go and check on the order?

Eventually got a refund.

Terrible customer services.

Edit: I will not be changing this review at the request of the company.
The order was placed on the Tuesday for next day delivery. I had to ring up at 5:15pm on Wednesday again to try and get answers as to when my delivery was going to be despatched, to no avail.
I work in despatch myself and know the ordering system inside out. It takes a phone call to the shop floor to push an order through.
Issuing a refund within 24hrs is a moot point.
If these reviews are damaging to your business, maybe you should be stocking items rather than waiting for an order of them then ordering them into your warehouse.
You also have to appreciate the fact that if someone orders the next day delivery service, they're more than likely desperate for the items.

Excellent service from the guys in Malvern. Highly recommended and I know my daughter will love her new frog 55 bike.

I've placed two orders with this company in recent months, the latest being this week. On both occasions, the item has been listed as available and, both times, I have subsequently been advised it is not in stock. They have been prompt refunding my money but need to get a website that is "live" and not showing stuff for sale that they don't have.

Delivery was fast, product which i bought is spot on, would definitely recommend to anyone

Ordered some pedals. Top notch came on time. Awesome!

Got a shifter
of this site and it says it gets looked over 100%, I found some old cable stuck in it and there was a bolt missing

So ill give it to them, good quick dispatch and cheap prices. But I think they need to sort out delivery, I'm not around much so like parcels to be left, on the delivery option there was no leave or not to the deliver, so I imagined they would leave it, now i have to delay my rides and spend precious time just to wait for a parcel...

Impressed with the product and speed of delivery!