Cycle Exchange Reviews 1,886

Really easy to contact and deal with via email.
I traded wheel in for credit and used that towards a bike. They swapped the saddle out before sending as well - all good.

Knocked one star off as they were let down by their courier APC, 3 failed collections.

Great product at a very good price, really good service. I emailed with some questions and got a very quick, clear response. Every step after that was met with really prompt and clear communication and the frame we have bought is brand new (oldish stock) at half the price and absolutely mint. Really impressive product and customer service and would definitely recommend.

Really good bike in good condition at an attractive price.

I recently bought a bike frame from the Kingston store. The team - both in the office and the bike mechanic - went out of their way to be accommodating and helpful, as well and being incredibly friendly and knowledgeable. Hugely recommend them.

Friendly staff. Good service. Great bike!

Super happy with my new bike and the service I received, they were very friendly and patient

This is my second Pinarello from Cycle Exchange - the first, a Dogma, is still great and going strong but I wanted something for endurance and liked the look of the X series so bought a 5 and upgraded cockpit to the fully integrated Talon. Fantastic support from start to finish once again and great advice, The whole team are fantastic but big thanks to Matt, Josh and Hazel. I will back as practice the 'n+1' concept of how many bikes you need and would not look anywhere else.

Excellent customer service all round

Great experience and a great bike! Nice to be buying something which is reused.

Fab experience. Very friendly and helpful.

Were flexible and patient about me trying a few options because I was a bit undecided as to what kind of bike I wanted. Really appreciated that.

So pleased with every aspect of this company! I got a great deal on a bike that it in fantastic condition. They delivered to my home within 2-3 days and the courier they used was absolutely lovely. The customer service over the phone and email was excellent, which seems like it's becoming harder and harder to find these days.

Knowledgeable & v helpful staff. A pleasure to be in the shop

Incredibly patient and considered care in helping me to chose the right bike for my needs. Very impressive.

Helpful service and prompt replies to questions.

Great service from the guys at Cycle Exchange as always. Have dealt with Josh since the early days, quality bikes that are thoroughly checked over. Highly recommended

I’ve bought a second bike from Cycle Exchange and have continued to find them to be helpful, knowledgeable, trustworthy and of course great value.

My experience was quick, helpful, and ultimately, I exchanged my bike for a pre-loved bike - a great option to have available through a trusted outfit like cycle exchange