Cycle Exchange Reviews 1,886

Great service and price. Bike was exactly as described, well packed and delivered on schedule. Had to return some pedals and was promptly refunded.

Great service, great customer support and next day delivery. Would definitely use again!

Bought a bike + part-exchanged old bike. Helpful staff, quick and simple process. Was given a very reasonable price for old bike.

Shit show of a company left hand doesn't know what the right hand is doing. Then they have the audacity to not even accept responsibility after their own mistake. Stay clear!
Lets provide some clear context here seeing as you are still lying to make yourselves look better.....on 2 occasions I said I thought I needed a L as previous bikes had always been a L including the bike I was exchanging, however your recommendation was a M which I went with due to not knowing the brand. The day after delivery when I attempted to use the bike I realised it was too small, I contacted yourselves straight away & was made to feel as though this was my fault but I had only been guided by yourselves regarding sizing. Lie number 1, you did not offer a L that same day, you only ordered the large after the M was picked up...11 days later! Lie number 2, the L had not even arrived from Spain when you are trying to say that the M was needed back before the L could be sent, it wasn't even in the country at this point! Lie number 3, I was not rude or abusive to your staff I was frustrated from.being lied to over & over again! Lie number 4, you did not go above & beyond to resolve this matter, you did not keep me informed I didn't even get a reply from you for 9 days & that was just to say that the M was getting collected! The biggest red flag of all was when I received my original bike back & you have swapped my wheels & tyres & have enof even given me the decency to reply back over this matter. This could be evidenced by emails. So yes stay clear.

Very helpful good service wheels very well packed.

What a internet find. Cycle exchange has some proper bargains. Easy to deal with, great customer service and even a follow up to ensure the item was well received. Highly recommend.

Knowledgeable. Friendly. Great service. Wide range of bikes. Happy to advise.

Friendy and knowledable staff who were happy to got through the bikes and offer advice on choices. You also get trial rides which is great.

Great experience all round. I got a better bike than I thought I could for the money I wanted to spend and left confident that, if I had any issues, it would be taken care of.

Very good company. All really nice staff. Mechanic even tuned my partners gears quickly whilst I was sorting out the demo. Found a good gravel bike at a good price. The 5min test ride is not quite enough as you can imagine, but then they do say buy it, go for a bigger ride and they could refund you the day if you really don’t get on with it. Would definitely consider buying another one, girlfriend now wants to exchange hers of course!

Excellent price and great service! Second bike I've purchased from Cycle Exchange!

Very efficient and polite. The delivery person even offered to assist with adjusting the bike to my personal requirements.
Turned up when said they would.

Exchanged a Trek for an Orbea e-bike , the exchange was quick and efficient as ever...great company to use and will no doubt be using again...

The team at Cycle Exchange are simply brilliant. I’d been searching for a specific bike for quite some time, and they kept me updated with new stock and upcoming arrivals throughout. Not only did they track down the exact frame I wanted, but they also built the entire bike to my exact specifications—components, wheels, everything—at a fantastic price. Their service went above and beyond my expectations. I genuinely couldn’t fault them.

Excellent service. Bought a Orro gravel bike late evening online and it was packaged and despatched the next morning. Only delay was the courier company . Bike was better than I thought and the marks advertised were very hard to see. Would recommend and buy from again in the future.

Great communication and fast delivery

Excellent customer service and stock to help exchanging bikes or purchasing bikes very easy. Able to answer all questions and help with all your cycling needs. Onsite mechanics are also very helpful. I recommend cycle exchange.

Very helpful, helped reserve a bike and explain the best options

Was able to purchase my dream bike by trading in 2 bikes at Cycle Exchange. Staff are helpful and knowledgeable. Don’t expect as much as you get for your bike sold privately instead you get a fair price with no hassle and no worries.