Updated: Within 24 hours of posting this review the Custom Genie team reached out. They sent my order right away and gave me a credit toward a future order. Though the initial experience was disappo... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We have several name tags from Name Badges Int'l whom you absorbed. The ones we just got from you seem lesser quality. They are printed slightly off center, so the white edge shows slightly more on o... See more
Company replied
The name badges I ordered came in a timely manner and were perfect. I order pretty frequently when we have new hires or existing staff have lost their badges. The only reason I gave 4 stars instead of... See more
Company replied
The order arrived in suitable time - though at the end of the 7-day timeframe posted on the website. Each order I've placed, including this one, have been suitably packaged and have arrived in good c... See more
Company details
About Customgenie
Written by the company
Custom Genie specializes in beautiful, high-quality personalized products that help brands make a lasting impression. Headquartered in Atlanta, GA, our North American manufacturing and distribution facility houses a full in-house art department, a dedicated customer service team, and a state-of-the-art production floor — giving us complete control over every detail from first sketch to final shipment.
We proudly serve a wide and diverse client base, including hospitality, retail, personal and professional services, public bodies, airlines, the financial sector, and travel. Whether you need branded drinkware for a corporate event, premium giveaways for a trade show, or fully customized merchandise for retail shelves, our team delivers products built to elevate your brand.
Every order is handled with precision and care. From concept and artwork proofs to packaging and shipping, our experts ensure your company logo looks polished, professional, and unmistakably yours. With fast turnaround times, competitive pricing, and a true commitment to craftsmanship, Custom Genie is the partner you can trust to bring your brand to life — one custom product at a time.
Contact info
United States
- customgenie.com
3.7
Average
82 reviews
Replied to 73% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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I did not like that the writing on the…
I did not like that the writing on the pen was outlined in black. I had requested a white lettering. The black outline makes the business name and contact info difficult to read.
27 November 2025
You sent me someone else's order and…
You sent me someone else's order and I've not been told where my pens are or when I'll get them or be given a refund.
17 November 2025
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