Volkswagen Financial Services UK Reviews 

Andy W from Tyneside Audi was excellent when I purchased my new car, thank you

…simple & hassle free. Every stage of the process is explained, all questions answered. The team at JCT600 Audi Lincoln were brilliant, Ryan the sales rep was so helpful, from the first email enquiry to handover, nothing was too much trouble and so well explained. Despite the 2hr drive you have found a repeat customer.

Matt our sales representative is great we have also dealt with him with our new cars great show room excellent customer service

2O minute wait time on the phone so i thought i would try online. tried 3 times and gives an error. absolute joke of an organisation. update. Been on hold now for 42 minutes only for them to tell me the wait time is still 20 minutes...

23/06/26 UPDATE. Was on hold again today for an hour and sent another two emails. Does anybody actually work in the office?

Katie was great! Excellent service.

Service was good and answered all my questions

Ivan was very helpful and kept me updated each month on the progress of my new car

Highly recommended

The easiest purchase I’ve ever made! The team at Skoda were superb!

Really good except there were a lot of forms to go through and signed.
Could this not be more streamlined?
Less forms, quicker processing and cost saving.

Sales rep Ross made everything relaxed & so easy & straight forward

Fair, honest and flexible if required.

Jon was helpful, informative and found the car I needed for my budget.
Great service and really efficient.

The staff at JCT600 Doncaster make all the difference . They are all ex Hayseldens and it clearly shows. Great service with excellent customer service fron David Lloyd and James Wilson from beginning to end.

Taken out new lease agreement. Odd contractual quirks to watch out for, like annual mileage limit. Online signup process painful, the system not working properly to recognise ID and video. Unable to sign into the site once sorted, none of the data recognised. The telephone system is a nightmare, with too many options and explanations before you can get through to someone. Long delays getting through. One time it got down to 5 mins only to go up to 20. Nice helpful team once you can get through to them.

Easiest finance process I’ve had in years. Signed a 49-month PCP agreement for a new car through VWFS (dealership package via Listers). The APR at 5.90% was highly competitive for today's market, and the breakdown of the deposit contributions (£3,000 provider allowance + £2,000 dealer contribution) was completely transparent from day one. No hidden fees, clear optional final payment terms, and smooth paperwork processing. Highly recommend if you value clarity and straightforward financial terms

I had a fabulous experience when I went to purchase my car. The salesperson Nick was really professional. He spent
a long time with me to make sure that I purchased the right car for the best deal he could get. He was very patient and spent time making sure he covered all requests I had. His customer service
Skills are exemplary. I am so pleased with my new Audi A1!

Tim hector is the best sales man I have a Mat. He sprained everything thoroughly and went through the process with great. I was really impressed about the service.