Banner for Cullen Jewellery

Cullen Jewellery Reviews 

10,902
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 6,288 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, professionalism, and friendly demeanor, making the entire process enjoyable and stress-free. Many people highlight the personalized service, noting that staff genuinely listen to their needs and offer valuable suggestions without any pressure to make a decision. The overall user experience is frequently described as welcoming and comfortable, with many appreciating the ease and clarity provided during consultations. The quality and craftsmanship of the products are consistently lauded, with customers expressing immense satisfaction with their purchases. However, some reviewers were not happy with the service, describing it as pushy and sales-focused, rather than attentive to individual client needs.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, knowledge, and welcoming... See more

User experience

Customers had positive experiences with user experience, often describing it as amazing, easy, and enjoyable... See more

Product

Reviewers mention positive feedback about product quality and craftsmanship, with many describing their rings... See more

Service

People report positive experiences with service, often highlighting the helpfulness, knowledge, and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness, patience, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We really enjoyed our experience here at Cullen jewellery. It was a welcoming environment and our sales associate Caitlin was so lovely and friendly. She was able to really help us bring my custom r... See more

Company replied

Rated 5 out of 5 stars

Cole was amazing! She made our engagement ring shopping experience enjoyable and stress-free. We never felt rushed or pressured to buy anything on the spot. She showed us everything we asked for and a... See more

Company replied

Rated 5 out of 5 stars

Jayde was absolutely incredible. She walked us through everything we could possibly imagine in regards to diamonds/rings and more. We felt really comfortable and assured with Jayde assigned to us. It... See more

Company replied

Rated 5 out of 5 stars

Jazz was absolutely amazing throughout the whole process of helping my partner choose my engagement ring and then assisting us with our wedding rings. She was so patient, kind, and genuinely cared abo... See more

Company replied


Company details

  1. #1 of 8 best companies in Jeweler
  2. #1 of 3 best companies in Diamond Dealer
  3. #1 of 9 best companies in Jewelry Designer
  4. #1 of 7 best companies in Jewellery Manufacturer
  5. #1 of 3 best companies in Jewelry Repair Service
  6. #1 of 17 best companies in Jewelry Store

Written by the company

We make special occasion jewellery that everyone can feel good about. Our engagement rings and fine jewellery feature only carbon neutral lab grown diamonds and moissanite. Using skill and care, our in-house jewellers combine tradition with beautiful design, all while being kind to the earth. Each piece is more than special — it’s a sign of love, made the right way to last forever.


Contact info

5.0

Excellent

TrustScore 5 out of 5

11K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(10,902)

6,076 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Truth was Awesome

Truth was awesome in making this experience the smoothest. I don’t know anything at all about rings but she was able to narrow the choices down and make the choice easier. Thank you Truth

4 July 2026
Cullen Jewellery logo

Reply from Cullen Jewellery

Thank you so much, Jack! ☺️ I'm so glad I could help simplify the process and make choosing the ring a little easier. Wishing you all the best, and thank you again for your kind words!
- Truth J

Rated 5 out of 5 stars

Engagement Ring Shopping

I booked an engagement ring consultation appointment with my partner at Cullen jewlery this weekend. Going in I wasn’t sure what to expect but Sydney made the experience amazing. She was very knowledgeable and informative on everything. She made the experience seamless and stress free. If you are looking to start your engagement ring shopping process I would recommend working with her!

4 July 2026
Cullen Jewellery logo

Reply from Cullen Jewellery

Thank you so much for your kind review! I'm so happy to hear you both had a great experience and that I could make the process feel seamless and stress-free. Wishing you all the best as you begin this exciting journey!
- Sydney B

Rated 5 out of 5 stars

Huge thank you to Khya - London


We had a fantastic experience with Khya. She was incredibly friendly, knowledgeable, and made us feel completely at ease from the moment we arrived.

As someone who is very indecisive, I was worried I’d leave feeling even more overwhelmed, but Khya quickly honed in on the styles I liked and guided us through the options without ever making us feel pressured. She really listened to what I was looking for and, after just one appointment, helped me narrow my choice down to two rings that I absolutely love. She made the whole experience enjoyable, relaxed, and exciting, and we left feeling so much more confident.

We know we’re in good hands as we make our final decision, and we couldn’t have asked for better service.

Thank you Khya for making such an important milestone such a wonderful experience. Will definitely be recommending Cullen to all.

4 July 2026
Unprompted review
Cullen Jewellery logo

Reply from Cullen Jewellery

Oh my goodness, thank you so much for taking the time to write such a beautiful review Charlotte! Reading this absolutely made my day. I loved helping you explore all the different styles and I'm so excited that we've narrowed it down to some gorgeous contenders. Thank you for trusting me throughout the process in such a special time, it truly means the world.

- Khya G ✨

Rated 5 out of 5 stars

Outstanding customer service

The back and forth with Sumi, to create a custom ring was an absolute pleasure. Communication was prompt and polite, all questions were answered, and I didn't once feel pressured in to buying something I didn't want.

17 June 2026
Unprompted review
Rated 5 out of 5 stars

Our advisor Annaliese was fantastic

Our advisor Annaliese was fantastic, she made the process appear seamless. She walked us throughe very thing and explained everything we needed to know about diamonds and the rings that Cullen offers. Could not recommend her more!

4 July 2026
Unprompted review
Cullen Jewellery logo

Reply from Cullen Jewellery

Thank you for your kind review Nathan! - Annaliese D

Rated 5 out of 5 stars

Brisbane showroom

I recently attended the Brisbane show room with a friend to explore ring options and learn more about the process. Our appointment was with Jazz and I couldn’t have been happier with the whole experience. Jazz was so lovely - warm, welcoming and professional. The showroom and the rings were stunning. I left feeling uplifted and excited. It was so reassuring to know Jazz would be checking in and available to help when the time comes 🩷 thank you Jazz.

3 July 2026
Cullen Jewellery logo

Reply from Cullen Jewellery

Thank you so much for your kind review, Kirsty! I really appreciate your doing this for me, and I am so glad you enjoyed our consultation!
- Jazz T

Rated 5 out of 5 stars

Kat is the best!!

We had an amazing appointment with Kat, I couldn’t recommend her enough! She’s extremely knowledgeable and helped us find my perfect ring!

3 July 2026
Rated 5 out of 5 stars

Easy process - felt like we were talking to a friend!

We found the place easily, and right from our first interaction with staff we felt looked after. Our consultant was Madison Cram who was so genuinely sweet! She asked about our relationship, took time and care to show us the variety of rings, and answered all our questions in ways we could understand. She had an infectious personality and we felt very happy with our choices. Will definitely be purchasing our engagement rings with Cullen!

3 July 2026
Cullen Jewellery logo

Reply from Cullen Jewellery

Hi Lisa, Thank you kindly for your review, It was a pleasure to assist you - Madison C

Rated 5 out of 5 stars

Shoutout to Francisca! <3

Francisca was very informative, personable, and professional when helping me find the right fit. She was also very attentive and gave great feedback & suggestions when trying on multiple options. I appreciate her patience and knowledge as this was my first time trying on engagement rings.

4 July 2026
Unprompted review
Cullen Jewellery logo

Reply from Cullen Jewellery

Thank you so much! I am so glad you enjoyed your appointment - Francisca I

Rated 5 out of 5 stars

Highly recommend, Angelique was wonderful

Angelique was so helpful and kind. We couldn’t have had a better experience. The selection was excellent, we loved viewing the range of unique and classic options.

4 July 2026
Cullen Jewellery logo

Reply from Cullen Jewellery

Thank you so much for this kind review Guillaume! It was truly so lovely to meet you all, and I'm so happy to hear you had a great experience! 💍✨ - Angelique M.

Rated 5 out of 5 stars

Great Experience

I had my appointment with Truth John in the Toronto store and she was great! She walked us through the entire process, answered all our questions, and gave really great guidance on ring selection. Highly recommend!

4 July 2026
Cullen Jewellery logo

Reply from Cullen Jewellery

Thank you so much, Jacqueline! ☺️ It was such a pleasure meeting you both. I'm so glad I could help make the process feel a little less overwhelming, and I look forward to helping you create the perfect ring! ✨
- Truth J

Rated 5 out of 5 stars

Cullen is AMAZING!!

The people at Cullen are absolutely wonderful! Especially Claudia! She was willing to answer all of my questions and was so professional and sweet about everything. The selection at Cullen is amazing. They have all sort of diamonds in all different weights. This was a 10/10 experience. I could not recommend it enough!

5 June 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service and gorgeous rings 😍

Katarina really helped us find the perfect wedding ring, just as I had imagined it. She advised us on the possible modifications and helped us visualize the ring we wanted. We had an amazing experience.

3 July 2026
Unprompted review
Cullen Jewellery logo

Reply from Cullen Jewellery

Thanks so much for your kind words Amanda! 💛 It was such a pleasure helping you both, and I'm so glad we found the perfect wedding ring together. Wishing you both all the best as you celebrate this exciting chapter! ✨
- Katarina B

Rated 5 out of 5 stars

Kat was very helpful

Kat was very helpful, informative, and efficient. She quickly showed styles resembling what I had in mind, helped me understand the structural integrity of each ring, walked me through next steps.

4 July 2026
Rated 5 out of 5 stars

We had the best experience today with…

We had the best experience today with Rebecca at the London showroom! She was so helpful and insightful and really helped us in deciding our wedding bands! Can’t wait to return shortly

4 July 2026
Unprompted review
Cullen Jewellery logo

Reply from Cullen Jewellery

Hi Sarah,
Thank you so much for your kind words!! I can't wait to welcome you both back into the showroom! 🤍 - Rebecca K

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look