We had such a great experience with Olivia M while shopping for our wedding rings. She was so friendly, welcoming and relaxed, and never made us feel rushed or pressured. She took the time to understa... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We walked away feeling very enlightened about what rings and details were available as well as which ones appealed to us. Madison S was extremely helpful and supportive. She listened to what we were s... See more
Company replied
Thank you so much Madison for the care and genuine interest in helping choose the best engagement ring. You made both appointments seamless and answered all my questions. I really appreciate everythin... See more
Company replied
We booked our appointment with Ally and myself and my Morher were coming to shop knowing very little around the process of shopping for engagement rings. Ally was amazing from start to finish of our a... See more
Company details
- #1 of 8 best companies in Jeweler
- #1 of 3 best companies in Diamond Dealer
- #1 of 9 best companies in Jewelry Designer
- #1 of 7 best companies in Jewellery Manufacturer
- #1 of 3 best companies in Jewelry Repair Service
- #1 of 17 best companies in Jewelry Store
Written by the company
We make special occasion jewellery that everyone can feel good about. Our engagement rings and fine jewellery feature only carbon neutral lab grown diamonds and moissanite. Using skill and care, our in-house jewellers combine tradition with beautiful design, all while being kind to the earth. Each piece is more than special — it’s a sign of love, made the right way to last forever.
Contact info
401/232 High St, 3101, Kew, Australia
- 1300977619
- sales@cullenjewellery.com
- cullenjewellery.com
5.0
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Consultation Review
Ava was friendly, professional, and made our engagement ring consultation a great experience. She was helpful, knowledgeable, and made the whole process easy. Thanks, Ava!
10 July 2026
Laura was incredible at explaining…
Laura was incredible at explaining everything to us very very easy process
10 July 2026
Reply from Cullen Jewellery
Hey Lachlan,
I'm so pleased you enjoyed your appointment with me; it was my pleasure to help. Thank you for the 5-star review!
- Laura J
Emelitta had a very gentle and patient…
Emelitta had a very gentle and patient nature. It was my partner and I’s first time trying engagement rings and she was more than happy to give us various options to try and didn’t rush the process. It was a perfect first experience for us, thank you!
10 July 2026
Reply from Cullen Jewellery
Hey Keeley,
I'm so pleased you enjoyed your appointment with me; it was my pleasure to help. Thank you for the 5-star review!
- Emelitta D
Aysha - Great Service
Aysha gave amazing service from start to finish! She was incredibly helpful in finding the perfect engagement ring and encouraged me to try styles I never would have considered. Those ended up being my favourite, and I couldn't be happier with my choice. She made the whole experience enjoyable and stress-free. Highly recommend!
10 July 2026
Hayley was super helpful
Hayley was super helpful! Made the experience extremely informative and exciting, couldn’t recommend more!
10 July 2026
Reply from Cullen Jewellery
Hey Jackson,
I'm so pleased you enjoyed your appointment with me; it was my pleasure to help. Thank you for the 5-star review!
- Hayley A
Exceptional customer service
Beautiful space, lovely selection of rings.
I bought my wedding ring here today & was helped by Lydia, she was so incredibly helpful and made me feel super comfortable to try on lots of styles whilst I worked out what I wanted. Would 10/10 recommend!
10 July 2026
Unprompted review
Reply from Cullen Jewellery
Hey,
I'm so pleased you enjoyed your appointment with me; it was my pleasure to help. Thank you for the 5-star review!
- Emelitta D
Hayley made the whole process easy
Great experience with Hayley A. from Cullen Jewellery. Communication with the team was clear and the whole process was easy to do online and over the phone. Thanks for all the help and patience in producing the custom ring
10 July 2026
Unprompted review
Reply from Cullen Jewellery
Hey Jed,
I'm so pleased you enjoyed your appointment with me; it was my pleasure to help. Thank you for the 5-star review!
- Hayley A
Jazz was incredibly helpful and didn’t…
Jazz was incredibly helpful and didn’t put on any pressure at all!
10 July 2026
Reply from Cullen Jewellery
Hey Bronte,
I'm so pleased you enjoyed your appointment with me; it was my pleasure to help. Thank you for the 5-star review!
- Jazz T
Madison made out experience seamless
Madison made out experience seamless, answering all our questions and making sure my decision is 100%
Thank you again for the amazing experience and support throughout our consolation
10 July 2026
Positive review
My partner and I have shopped around before Cullen Jewellery, this is by far the best decision we ever made! Ella G gave us a personalised experience; showed us the variety of all designs and made our experience somehow easy to come to a final decision! Would 100% recommend this place to anybody shopping for rings.
10 July 2026
Reply from Cullen Jewellery
Thank you kindly for your review - Ella G
Claudia was very knowledgeable when it…
Claudia was very knowledgeable when it came to helping us choose which diamond and ring setting we were looking at. She was very friendly and I highly recommend her as an advisor when visiting Cullen Jeweller.
7 July 2026
Hayley was extremely helpful
Hayley was extremely helpful, first time in the market as a 27 year old bloke and she made me feel very comfortable and made the whole situation feel normal highly recommend for anyone looking for comfortability while picking a forever ring
10 July 2026
Reply from Cullen Jewellery
Hey Lucas,
I'm so pleased you enjoyed your appointment with me, it was my pleasure to help. Thank you for the 5 star review!
- Hayley A
Jayde Estcourt was absolutely…
Jayde Estcourt was absolutely unbelievable!
Can tell she is well equipped to speak on all the different aspects of diamonds and Cullen options. Honestly had such a better experience than at previous jewellers and will be happy to spend more for the trustworthy service she provided. Couldn’t recommend more!
10 July 2026
Amazing service
Bella was amazing, she was warm and friendly and gave us such detailed information. All the rings are beautifully crafted and clean and shiny. I feel confident about choosing a ring that’s going to last forever.
10 July 2026
Reply from Cullen Jewellery
Hi Katie, Thanks so much for leaving such a sweet review! I'm glad you enjoyed your appointment with me - Bella T
Ellie was so so lovely at my… engagement ring consultation
Ellie was so so lovely at my appointment, she made us feel so comfortable, gave plenty of options to choose from and was so patient with us. She was so reassuring and ensured we knew everything we needed to know. Highly recommend seeing Ellie for your ring needs, she was fantastic! 😊
10 July 2026
Can’t recommend enough
Arianna was so helpful and patient with us while exploring all of the stunning options Cullen has!
9 July 2026
Unprompted review
Reply from Cullen Jewellery
Thank you, Jack!
-Arianna F
Couldn’t recommend Aysha more!
We were helped by Aysha, who was incredibly helpful, patient, and thorough in helping us find the perfect ring for my partner and me. She made the whole experience enjoyable and stress-free.
9 July 2026
Thank you Mia for helping us pick our wedding rings!
Thank you Mia for helping us pick our wedding rings! Had a great experience and loved that it was pressure free. Went home with all our favorite ring information and purchased a few days later. Mia was also very helpful with my ring re-sizing!
4 July 2026
Unprompted review
Reply from Cullen Jewellery
Hi Emily, I am so glad to have helped! Thank you for your lovely review! - Mia R
Reply from Cullen Jewellery
Hi Ivan! Thank you so much for your kind words, and I cannot wait to help you find the perfect piece! - Pasha B
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.