We had such a great experience with Olivia M while shopping for our wedding rings. She was so friendly, welcoming and relaxed, and never made us feel rushed or pressured. She took the time to understa... See more
Company replied

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
We make special occasion jewellery that everyone can feel good about. Our engagement rings and fine jewellery feature only carbon neutral lab grown diamonds and moissanite. Using skill and care, our in-house jewellers combine tradition with beautiful design, all while being kind to the earth. Each piece is more than special — it’s a sign of love, made the right way to last forever.
401/232 High St, 3101, Kew, Australia
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Laura was very professional and knowledgeable. She had a great grasp of what would pair well with Anita's engagement ring and was very insightful.

Reply from Cullen Jewellery
We visited for an engagement ring consultation with Ally, she was so helpful, patient and engaged with us throughout the process. She made us feel welcome, comfortable and showed so much care for our opinions thoughts and making sure we were getting a ring that we really loved. Would definitely recommend visiting and specifically with Ally! :))

Reply from Cullen Jewellery
We had the best experience from start to finish - the service was 5 stars, Hayley was absolutely amazing to us. Super helpful with finding the style of ring I wanted, tried on many different options and by the end of the consult I actually found what styles I love.
Thank you Hayley!!

Reply from Cullen Jewellery
Easy to understand and so very helpful finding what we like!!

Reply from Cullen Jewellery
Emerson was lovely. We had a great experience in the low pressure environment. It was relaxing but also comprehensive and we left feeling really satisfied with our visit.

Reply from Cullen Jewellery
Lots of amazing engagement rings available. Brittany supported me during a few consultations. She was very informative, professional and answered any/all questions I had, nothing was too much trouble for her. Great service. Thank you for your help!

Reply from Cullen Jewellery
Excellent help from Annaliese and Ally, made the process nice and easy and were very informative. They made finding the right product a good experience.

Reply from Cullen Jewellery
Paige was so lovely and super helpful. I was nervous going in and didn’t know much about the process. Paige was very reassuring and was able to answer all questions and offer lots of options to suit my ever changing mind. Couldn’t recommend it more!

Reply from Cullen Jewellery
Alayca was lovely! My partner and I came in for our wedding rings and she was so helpful with grabbing all of our do’s and do nots and helping us narrow down what we like best! Especially for my partner who never wears jewellery!
Got my engagement ring from here as well! Can’t recommend it enough!

Reply from Cullen Jewellery
My partner and I visited Cullen Jewellery for an engagement ring consultation with Laura. She was extremely helpful during our visit and really helped bring our ideal custom ring ideas to life. Laura went above and beyond and was extremely knowledgeable, we would highly recommend her services to anyone visiting!

Reply from Cullen Jewellery
Having lost the diamond from our original engagement ring, We thoroughly researched diamonds and found no ethical or commercial reason NOT to purchase a lab diamond. Based on reviews and unexpected personal recommendation we chose Cullens, and were not disappointed. Thank you Ciara, Your knowledge, clear explanation and genuine interest in assisting us in choosing the best ring made our customer experience first class in all respects.

Reply from Cullen Jewellery
Jade was extremely lovely and helpful throughout the entire appointment. She has a wealth of knowledge and made the process enjoyable for us both.

Reply from Cullen Jewellery
Christine was great. No pressure environment and super knowledgeable. Showroom was great and staff was great.

Reply from Cullen Jewellery
Mia Riddle was fantastic.
She was extremely patient and helpful during our visit to the showroom, and her and Ava were both a brilliant help when making the purchase.
We could look at as many rings as we wanted and we learned a lot about what my girlfriend wanted and how it would look and feel on her.
Can't recommend highly enough.

Reply from Cullen Jewellery
Sara was amazing and made the whole experience so easy and enjoyable. Our visit was such a calm experience and Sara was very informative, with no pressure to make any decisions or progress. The showroom was really nice and would highly recommend a visit!

Reply from Cullen Jewellery
Highly recommend! We booked our engagement ring consultation with Mindy, and she was incredibly knowledgeable, patient, and helpful throughout the entire process. She made everything feel smooth and easy, and I never felt pressured to make a purchase. Instead, it genuinely felt like she was focused on helping us find the perfect ring that matched our style and preferences, rather than simply trying to close a sale.
Cullen was such a pleasant surprise. They have an impressive selection of unique and beautifully designed rings, with far more variety than we expected. The overall experience exceeded our expectations, and we couldn’t be happier. I would highly recommend Cullen to anyone looking for an engagement ring!

Reply from Cullen Jewellery
The jewellery pieces at Cullen are excellent and the service as well. My experience was fantastic as they were extremely helpful from the get-go. Even through many questions for my desired engagement ring and design changes, Yazmyn was patient, quick to respond and enthusiastically helpful!
Friendly team answered all our questions and showed a ton of options.
We really enjoyed the consultation with Niaz! She thoroughly explained the different types of diamonds and answered all of our questions. My partner wasn’t sure what style she liked but Niaz picked up on her preferences and guided us toward pieces she’d love. There is also a great variety of designs to try on which was great as this was our first time looking at engagement rings.

Reply from Cullen Jewellery
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.