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Cullen Jewellery Reviews 

11,066
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 6,408 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, knowledge, and patience, creating a personalized and unpressured environment. Advisors genuinely listen, offer excellent guidance, and provide clear explanations, making the entire decision-making process seamless and stress-free. People appreciate the opportunity to explore a wide selection of beautiful products, allowing them to try various styles and make confident, informed choices. This comprehensive support ensures consumers leave feeling excited and often highly recommend the company for its outstanding service.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

User experience

Consumers consistently report positive user experiences, often describing them as enjoyable, stress-free, and... See more

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with the beautiful... See more

Service

Reviewers mention positive feedback about service, with many customers expressing satisfaction with the... See more

Customer service

People report positive experiences with customer service, highlighting the staff's kindness, helpfulness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had such a great experience with Olivia M while shopping for our wedding rings. She was so friendly, welcoming and relaxed, and never made us feel rushed or pressured. She took the time to understa... See more

Company replied

Rated 5 out of 5 stars

We walked away feeling very enlightened about what rings and details were available as well as which ones appealed to us. Madison S was extremely helpful and supportive. She listened to what we were s... See more

Company replied

Rated 5 out of 5 stars

Thank you so much Madison for the care and genuine interest in helping choose the best engagement ring. You made both appointments seamless and answered all my questions. I really appreciate everythin... See more

Company replied

Rated 5 out of 5 stars

We booked our appointment with Ally and myself and my Morher were coming to shop knowing very little around the process of shopping for engagement rings. Ally was amazing from start to finish of our a... See more

Company replied


Company details

  1. #1 of 8 best companies in Jeweler
  2. #1 of 3 best companies in Diamond Dealer
  3. #1 of 9 best companies in Jewelry Designer
  4. #1 of 7 best companies in Jewellery Manufacturer
  5. #1 of 3 best companies in Jewelry Repair Service
  6. #1 of 17 best companies in Jewelry Store

Written by the company

We make special occasion jewellery that everyone can feel good about. Our engagement rings and fine jewellery feature only carbon neutral lab grown diamonds and moissanite. Using skill and care, our in-house jewellers combine tradition with beautiful design, all while being kind to the earth. Each piece is more than special — it’s a sign of love, made the right way to last forever.


Contact info

5.0

Excellent

TrustScore 5 out of 5

11K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

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5.0

All reviews

(11,066)

6,246 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Laura was very professional and…

Laura was very professional and knowledgeable. She had a great grasp of what would pair well with Anita's engagement ring and was very insightful.

14 July 2026
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Reply from Cullen Jewellery

Hey Leo, I had such a great time meeting you and Anita! I'm so glad you found our appointment helpful! - Laura J

Rated 5 out of 5 stars

Engagement ring consult with Ally

We visited for an engagement ring consultation with Ally, she was so helpful, patient and engaged with us throughout the process. She made us feel welcome, comfortable and showed so much care for our opinions thoughts and making sure we were getting a ring that we really loved. Would definitely recommend visiting and specifically with Ally! :))

14 July 2026
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Reply from Cullen Jewellery

Thank you so much for your kind words Brooke! It means so much to me and I am so happy to have helped 😊💍 - Ally S

Rated 5 out of 5 stars

We had the best experience from start…

We had the best experience from start to finish - the service was 5 stars, Hayley was absolutely amazing to us. Super helpful with finding the style of ring I wanted, tried on many different options and by the end of the consult I actually found what styles I love.

Thank you Hayley!!

14 July 2026
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Reply from Cullen Jewellery

Hey Kiyana, thank you so much for your lovely review! I'm so glad you enjoyed our appointment together - Hayley A

Rated 5 out of 5 stars

Great Staff

Emerson was lovely. We had a great experience in the low pressure environment. It was relaxing but also comprehensive and we left feeling really satisfied with our visit.

13 July 2026
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Reply from Cullen Jewellery

Hi Scarlett, thank you so much for the kind review! It was so lovely to have you and Sarah in the showroom, and I am so happy to hear you enjoyed your experience with me! Thanks again - Emerson B

Rated 5 out of 5 stars

Great options and great service

Lots of amazing engagement rings available. Brittany supported me during a few consultations. She was very informative, professional and answered any/all questions I had, nothing was too much trouble for her. Great service. Thank you for your help!

14 July 2026
Unprompted review
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Reply from Cullen Jewellery

I really appreciate your feedback! Thank you :) - Brittany C

Rated 5 out of 5 stars

Excellent help from Annaliese and Ally

Excellent help from Annaliese and Ally, made the process nice and easy and were very informative. They made finding the right product a good experience.

14 July 2026
Unprompted review
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Reply from Cullen Jewellery

Thanks so much Mitch! We really appreciate your words and lovely review! It was our absolute pleasure 😊 - Ally S & Annaliese D

Rated 5 out of 5 stars

Paige McKenzie

Paige was so lovely and super helpful. I was nervous going in and didn’t know much about the process. Paige was very reassuring and was able to answer all questions and offer lots of options to suit my ever changing mind. Couldn’t recommend it more!

14 July 2026
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Reply from Cullen Jewellery

Thank you for the lovely review Kerri! It was so lovely meeting you today :) - Paige M

Rated 5 out of 5 stars

Alayca was lovely

Alayca was lovely! My partner and I came in for our wedding rings and she was so helpful with grabbing all of our do’s and do nots and helping us narrow down what we like best! Especially for my partner who never wears jewellery!
Got my engagement ring from here as well! Can’t recommend it enough!

11 July 2026
Rated 5 out of 5 stars

Jazz is a star!

Jazz was absolutely amazing!

14 July 2026
Unprompted review
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Reply from Cullen Jewellery

Thank you so much for your lovely review! - Jazz T

Rated 5 out of 5 stars

Engagement Ring Consultation

My partner and I visited Cullen Jewellery for an engagement ring consultation with Laura. She was extremely helpful during our visit and really helped bring our ideal custom ring ideas to life. Laura went above and beyond and was extremely knowledgeable, we would highly recommend her services to anyone visiting!

14 July 2026
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Reply from Cullen Jewellery

Hey Kahu and Julia, thank you so much for your lovely review! I had such a great time meeting you both! - Laura J

Rated 5 out of 5 stars

Great experience

Having lost the diamond from our original engagement ring, We thoroughly researched diamonds and found no ethical or commercial reason NOT to purchase a lab diamond. Based on reviews and unexpected personal recommendation we chose Cullens, and were not disappointed. Thank you Ciara, Your knowledge, clear explanation and genuine interest in assisting us in choosing the best ring made our customer experience first class in all respects.

14 July 2026
Unprompted review
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Reply from Cullen Jewellery

Hi Colin, thank you so much for your kind words. It was a pleasure to help you find your perfect ring. -Ciara R

Rated 5 out of 5 stars

Jade was extremely lovely and helpful…

Jade was extremely lovely and helpful throughout the entire appointment. She has a wealth of knowledge and made the process enjoyable for us both.

14 July 2026
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Reply from Cullen Jewellery

Thank you so much for your kind words James - Jayde E

Rated 5 out of 5 stars

Christine was great

Christine was great. No pressure environment and super knowledgeable. Showroom was great and staff was great.

11 July 2026
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Reply from Cullen Jewellery

Hey Emily, thank you so much for stopping by our showroom! We're delighted to hear that you had such a wonderful experience with us. We truly appreciate you taking the time to share your feedback and hope to see you again soon! - Christine T

Rated 5 out of 5 stars

Mia Riddle was fantastic.

Mia Riddle was fantastic.

She was extremely patient and helpful during our visit to the showroom, and her and Ava were both a brilliant help when making the purchase.
We could look at as many rings as we wanted and we learned a lot about what my girlfriend wanted and how it would look and feel on her.

Can't recommend highly enough.

7 July 2026
Unprompted review
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Reply from Cullen Jewellery

Hi David, thank you so much for your review! We are so glad to have been able to help during this special time! - Mia R and Ava S

Rated 5 out of 5 stars

Calm, comforting and informative experience :)

Sara was amazing and made the whole experience so easy and enjoyable. Our visit was such a calm experience and Sara was very informative, with no pressure to make any decisions or progress. The showroom was really nice and would highly recommend a visit!

11 July 2026
Unprompted review
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Reply from Cullen Jewellery

Hello,

Thank you so much for your kind words, I am so glad that you found the appointment informative and calm! We are so glad we could be a part of your journey together ☺️

- Sara A 🤍✨

Rated 5 out of 5 stars

Highly recommend

Highly recommend! We booked our engagement ring consultation with Mindy, and she was incredibly knowledgeable, patient, and helpful throughout the entire process. She made everything feel smooth and easy, and I never felt pressured to make a purchase. Instead, it genuinely felt like she was focused on helping us find the perfect ring that matched our style and preferences, rather than simply trying to close a sale.

Cullen was such a pleasant surprise. They have an impressive selection of unique and beautifully designed rings, with far more variety than we expected. The overall experience exceeded our expectations, and we couldn’t be happier. I would highly recommend Cullen to anyone looking for an engagement ring!

11 July 2026
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Reply from Cullen Jewellery

Omg thank you so much Gia! Your kind words mean a lot to me. It was such a pleasure to meet you. - Mindy J

Rated 5 out of 5 stars

Cullen will ensure your ideal jewellery vision

The jewellery pieces at Cullen are excellent and the service as well. My experience was fantastic as they were extremely helpful from the get-go. Even through many questions for my desired engagement ring and design changes, Yazmyn was patient, quick to respond and enthusiastically helpful!

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Engagement ring consultation

We really enjoyed the consultation with Niaz! She thoroughly explained the different types of diamonds and answered all of our questions. My partner wasn’t sure what style she liked but Niaz picked up on her preferences and guided us toward pieces she’d love. There is also a great variety of designs to try on which was great as this was our first time looking at engagement rings.

10 July 2026
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Reply from Cullen Jewellery

Hey James!
Thank you for such a kind review! I am so glad to hear you enjoyed our consultation.
- Niaz N

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