Banner for Cullen Jewellery

Cullen JewelleryReviews 

10,856
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 6,288 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, professionalism, and friendly demeanor, making the entire process enjoyable and stress-free. Many people highlight the personalized service, noting that staff genuinely listen to their needs and offer valuable suggestions without any pressure to make a decision. The overall user experience is frequently described as welcoming and comfortable, with many appreciating the ease and clarity provided during consultations. The quality and craftsmanship of the products are consistently lauded, with customers expressing immense satisfaction with their purchases. However, some reviewers were not happy with the service, describing it as pushy and sales-focused, rather than attentive to individual client needs.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, knowledge, and welcoming... See more

User experience

Customers had positive experiences with user experience, often describing it as amazing, easy, and enjoyable... See more

Product

Reviewers mention positive feedback about product quality and craftsmanship, with many describing their rings... See more

Service

People report positive experiences with service, often highlighting the helpfulness, knowledge, and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness, patience, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We really enjoyed our experience here at Cullen jewellery. It was a welcoming environment and our sales associate Caitlin was so lovely and friendly. She was able to really help us bring my custom r... See more

Company replied

Rated 5 out of 5 stars

Cole was amazing! She made our engagement ring shopping experience enjoyable and stress-free. We never felt rushed or pressured to buy anything on the spot. She showed us everything we asked for and a... See more

Company replied

Rated 5 out of 5 stars

Jayde was absolutely incredible. She walked us through everything we could possibly imagine in regards to diamonds/rings and more. We felt really comfortable and assured with Jayde assigned to us. It... See more

Company replied

Rated 5 out of 5 stars

Jazz was absolutely amazing throughout the whole process of helping my partner choose my engagement ring and then assisting us with our wedding rings. She was so patient, kind, and genuinely cared abo... See more

Company replied


Company details

  1. #1 of 8 best companies in Jeweler
  2. #1 of 3 best companies in Diamond Dealer
  3. #1 of 9 best companies in Jewelry Designer
  4. #1 of 7 best companies in Jewellery Manufacturer
  5. #1 of 3 best companies in Jewelry Repair Service
  6. #1 of 17 best companies in Jewelry Store

Written by the company

We make special occasion jewellery that everyone can feel good about. Our engagement rings and fine jewellery feature only carbon neutral lab grown diamonds and moissanite. Using skill and care, our in-house jewellers combine tradition with beautiful design, all while being kind to the earth. Each piece is more than special — it’s a sign of love, made the right way to last forever.


Contact info

5.0

Excellent

TrustScore 5 out of 5

11K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(10,856)

6,045 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Experience

I had my appointment with Truth John in the Toronto store and she was great! She walked us through the entire process, answered all our questions, and gave really great guidance on ring selection. Highly recommend!

4 July 2026
Rated 5 out of 5 stars

Cullen is AMAZING!!

The people at Cullen are absolutely wonderful! Especially Claudia! She was willing to answer all of my questions and was so professional and sweet about everything. The selection at Cullen is amazing. They have all sort of diamonds in all different weights. This was a 10/10 experience. I could not recommend it enough!

5 June 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service and gorgeous rings 😍

Katarina really helped us find the perfect wedding ring, just as I had imagined it. She advised us on the possible modifications and helped us visualize the ring we wanted. We had an amazing experience.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Kat was very helpful

Kat was very helpful, informative, and efficient. She quickly showed styles resembling what I had in mind, helped me understand the structural integrity of each ring, walked me through next steps.

4 July 2026
Rated 5 out of 5 stars

Absolutely loved my experience but I…

Absolutely loved my experience but I think what made it so great was Emelia! She was great to work with. She understood what I wanted and helped make it come to life! On top of that the diamonds were stunning which made it even better. Could not recommend Cullen Jewlery enough!

3 July 2026
Rated 5 out of 5 stars

Sydney from Cullen

Sydney from Cullen made our engagement ring consultation such a wonderful experience. She was incredibly thoughtful, and kind throughout the entire process. She took the time to listen to what we were looking for, answered all of our questions, and made us feel comfortable from start to finish. We never felt rushed or pressured, and her genuine care really stood out. We’re so grateful for her help and would highly recommend working with her!

4 July 2026
Unprompted review
Rated 5 out of 5 stars

We had such a great appointment

We had such a great appointment. Truth was so helpful and knowledgable. She took me and my boyfriend through the details of the different rings we saw and liked, how I could customise rings based on what I wanted, and pulled some stunning rings after getting a sense of what we wanted. The appointment didn’t feel rushed at all and Truth was amazing - we never felt pressured to make a decision but could ask as many questions as we wanted. 12/10 experience!

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic experience with William

William was so helpful, extremely personable and attentive to every detail. He gave me a suggestion to add a cathedral setting to my ring which I hadn’t considered before but is what I ultimately chose to go with. William explained all our options very clearly and gave fantastic advice. Thank you!

4 July 2026
Rated 5 out of 5 stars

Khya was super friendly and helpful

Khya was super friendly and helpful. She walked us through all the options but also gave us the opportunity to get a feel for everything ourselves. She was very knowledgeable and overall it was a great experience especially as I was going in unaware of exactly what I wanted.

3 July 2026
Rated 5 out of 5 stars

Great Experience

Our first time was with Imogen last month and she was great and we learned alot from her. It was so such an amazing experience we recommended it to another friend. Second time was with Shania and she was also helpful, made it fun all over again for us.

4 July 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look